22. A clerk or a receptionist fails to provide
solutions to our problem because ...
A) their job is to make people mad.
B) they are not the right people to make
complaints to.
C) clerks are frustrated by complaints.
D) they have nothing to do with customers.
23. The effective way to solve one's problem
is ...
A) to give the name of the store manager to the
company president.
B) that one should ask librarians for their
problems.
C) to complain over the phone.
D) to ask for the manager or supervisor.
24. The writer suggests that if one complaint
does not work, the person should ...
A) make simple complains.
B) take care of one's problem.
C) not give up.
D) be lucky.
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