1 Explain one difference between the shareholder concept and the stakeholder concept. [3]

8 Explain one responsibility a business in a tertiary industry might have to stakeholder groups. [3]

A business in a tertiary industry, such as a retail store, might have a responsibility to its employees. This could include providing fair wages, safe working conditions, and opportunities for professional development and advancement. The business may also have a responsibility to its customers to provide high-quality products and services, and to the local community by engaging in sustainable business practices and supporting local initiatives.

9 Analyze one business decision that could involve a conflict of stakeholder interests. [5]

One business decision that could involve a conflict of stakeholder interests is the decision to outsource production to a foreign country. While this decision may benefit the company by reducing costs and increasing profits, it may negatively affect local workers who lose their jobs, suppliers who lose business, and customers who may question the ethics of outsourcing.

10 Explain one way the business in Q9 could attempt to resolve this conflict. [3]

One way the business could attempt to resolve this conflict is by implementing a stakeholder engagement program. This program would involve actively seeking input from stakeholders, including employees, suppliers, and customers, to understand their concerns and priorities. The company could then use this information to develop a plan that balances the interests of all stakeholders. For example, the company could provide training and education to local workers to help them acquire skills for new jobs, or offer compensation to suppliers who lose business. By involving stakeholders in the decision-making process, the company can ensure that their interests are taken into account and minimize potential negative impacts.

11.
a) Analyze the roles, rights and responsibilities of two stakeholder groups in a school. [8]

- Teachers are responsible for delivering lessons, designing and grading assignments, and providing feedback and support to students. They also act as role models and mentors for students.

- Parents are responsible for supporting their children's education, communicating with teachers, attending parent-teacher conferences, and providing a safe and nurturing home environment.
- Teachers have the right to a safe and respectful work environment, fair compensation, and professional development opportunities. They also have the right to discipline students who disrupt the learning environment.
- Parents have the right to be informed about their child's academic progress, to communicate with teachers, and to have their concerns heard and addressed by the school administration.
- Teachers have the responsibility to create a positive and inclusive learning environment, to provide fair and unbiased evaluations of student performance, and to communicate regularly and effectively with parents.
- Parents have the responsibility to support their children's education, to participate in school activities and events, to communicate with teachers, and to address any behavioral or academic issues that may arise.