2021 Environmental Social & Governance Report

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 2021
ENVIRONMENTAL 
SOCIAL & 
GOVERNANCE 
REPORT

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Environmental 11
Advancing Climate and Sustainability Solutions 
12
Operational Sustainability 
17
Contents
Introduction 1
Message from Our Chairman & CEO 
2
Company at a Glance 
3
Our Approach to ESG 
5
Feature: Our $2.5 Trillion Sustainable
Development Target 
6
ESG Report Appendices 
60
List of Acronyms 
61
Resources
62
Global Reporting Initiative Index 
63
Sustainability Accounting Standards Board Index 
70
JPMorgan Chase Sustainable Bond Annual Report 73
Social 20
Feature: Our Commitment to Racial Equity
21
Diversity, Equity & Inclusion 
25
Human Capital 
30
Inclusive Growth 
36
Governance 49
Corporate Governance and ESG Oversight 
50
Stakeholder Engagement 
52
Risk Management 
54
Data Privacy and Cybersecurity 
55
Business Ethics 
57
Political Engagement and Public Policy 
59

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Introduction
1

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Message from Our Chairman & CEO
This past year has brought disruption and stress for so many as the world grapples 
with war in Ukraine, economic volatility, climate change and an ongoing pandemic. 
It has also shown what companies like ours can and must do to serve our 
customers, clients and communities: run a healthy and vibrant company and bring 
together the best of our business to help address significant economic and societal 
challenges. Throughout this period of uncertainty, JPMorgan Chase has led with a 
tireless focus on doing the right thing, even when it’s not easy or expedient. 
We are leveraging capital and expertise across our company to support a greener 
future for the planet and advance racial equity. This is a pivotal time for society – 
government, business and community leaders must move from empty statements 
and lofty intentions to tangible actions. That is why our company is beginning to 
implement ambitious targets and commitments to help drive equity and create a 
more resilient world.
A responsible approach to energy and climate, especially during a time of war, is to 
immediately help provide energy security around the globe while remaining focused 
on accelerating the development of affordable, reliable and lower-carbon energy 
solutions. We have a goal to reduce the carbon intensity of our financing portfolios, 
starting with oil & gas, electric power and automotive manufacturing, and targeting 
$1 trillion by 2030 – as part of an overall $2.5 trillion sustainable development 
target – to advance renewable energy and other innovative technologies. And we 
are minimizing the environmental impact of our physical operations across 
thousands of branches, as well as our data centers and corporate offices. 
We are also making progress in implementing our $30 billion commitment to help 
close the racial wealth gap. Financing affordable places for people to live, expanding 
access to services through local community branches, and supporting Minority 
Depository Institutions and Community Development Financial Institutions are a few 
examples of how we’re putting this commitment to work. Because racial equity, like 
climate, requires a coordinated government response, we are advocating for policies 
that diversify the appraisal industry, help Americans with no credit file gain access 
to credit and provide access to affordable small business loans.
Finally, we can only run a strong company and tackle these challenges if we have 
exemplary people. I am so proud of how hard our employees have worked through 
these tough times and the continued steps we’ve taken to cultivate a diverse and 
inclusive workplace and support our customers and communities. 
There is no doubt we – both as a company and society – have a long way to go. We 
may not get it right every time, but we strive every day to do the right thing. 
Moments of crisis are also moments of opportunity. In this year’s ESG report, I invite 
you to read about the work we do every day to drive lasting change.
Jamie Dimon
Chairman & CEO, JPMorgan Chase & Co.
2
INTRODUCTION
Message from Our Chairman & CEO
Company at a Glance
Our Approach to ESG
Feature: Our $2.5 Trillion 
Sustainable Development Target
ENVIRONMENTAL
SOCIAL
GOVERNANCE
ESG REPORT APPENDICES

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Company at a Glance
JPMorgan Chase & Co. (“JPMorgan Chase”, the “Firm” or “we”) is a financial services 
company based in the United States of America ("U.S."), with branches in 48 states 
and Washington D.C., with 271,025 employees in 62 countries worldwide and 
$3.7 trillion in assets as of December 31, 2021. The Firm is a leader in investment 
banking, financial services for consumers and small businesses, commercial 
banking, financial transaction processing and asset management. Under the 
J.P. Morgan and Chase brands, the Firm serves millions of customers, predominantly 
in the U.S., and many of the world’s most prominent corporate, institutional and 
government clients globally. 
JPMorgan Chase’s activities are organized, for management reporting purposes, 
into four major reportable business segments, as well as a Corporate segment. The 
Firm’s consumer business is the Consumer & Community Banking ("CCB") segment. 
The Firm’s wholesale business segments are the Corporate & Investment Bank 
("CIB"), Commercial Banking ("CB"), and Asset & Wealth Management ("AWM"). The 
business segments are referred to as “lines of business.” For further information, 
refer to Business Segment Results on pages 61–81 of our Form 10-K for the year 
ended December 31, 2021.