Laying foundation for a ‘Trust Culture’
The Japanese parent company has already laid out clear norms and standards for
technical operations. Therefore, the main task of the HCL is to control employee
performance and to achieve the desired level of output. The small work force in the
factory has facilitated the CEO’s effort in building close relationships with the
employees. The CEO takes conscious effort to remember a great detail of personal
information about each and every worker in the factory. As a result, there is a strong
one-to one psychological contract with each and every employee. These relationships
are further cemented by a strong emotional bondage. Since everyone is emotionally
attached to the CEO, there is a natural control of employees through loyalty. The
values such as sense of belonging to the organisation and work commitment have
emerged as a result of the bondage and loyalty to the CEO. There is a strong
‘communal feeling’ among employees.
Contemporary Management Research 12
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