C a m b r I d g e

Yes. Just headings for different sections, at this stage. And then you should start
looking for suitable articles and books to draw on. and take notes which you organise 
according to those headings. 
ja m e s : 
I see.
b e t h :
Then put short phrases and sentences as bullet points under each heading. Make 
sure that this skeleton makes sense and flows properly, before writing up the paper 
in full.
ja m e s : 
OK. Thanks, that’s very helpful.
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Audioscripts
SE CTI ON 4
Over the years, attitudes towards workers have changed considerably. After all, there was a 
time when workers had no rights at all, and laboured in appalling conditions. Conditions have 
improved a lot, but conflict in the workplace is still common. And human resources managers 
nowadays need to be able to deal with it when necessary.
What is conflict in the workplace? Definitions vary, but I’m taking it to refer to a whole range 
of behaviours that the victim finds unacceptable, from minor, harmless arguments to - at the 
opposite extreme - physical violence. Much of this is covered by the term bullying, by which 
I mean one or more people behaving abusively or aggressively against another who is in a 
weaker position. Although all behaviour like this is a form of conflict, not all conflict can be 
described in these terms.
As with all human behaviour, there are numerous reasons for it. But often it’s caused by 
someone who feels the need to show their superiority over someone else, in order to feel that