Cefr success ???? By Doniyor

2.Commonly-usedwordsandexpressions inanapplicationletter

accountant	bookkeeping	response
commencing	cooperate	render one's service
salary	enclose	postgraduate
desirous	handle	responsible
experience	offer one's service	trust
Master's degree	credit	qualify
apply	enterprise	scholarship
commission	inform	undergraduate
employ	PhD degree	senior clerk
graduate	recommend
obtain	position

UNIT 4. COMPLAINT LETTERS

What to include in a complaint letter:

A complaint letter should contain enough details so that the recipient does not have to write back requesting more. In addition, legal action is not normally threatened in the first letter of complaint unless the situation is very serious.

Letters of complaint usually include the following parts:

1. 
   Background. This part describes the situation which you are making a complaint.
   

2. 
   Problem. This part points out cause and effect.
   

- describing your problem and the outcome you want, focusing on the main details.
- including key dates, such as when you purchased the goods or services and when the problem occurred.

3. 
   Solution. You identify what you want for your complaint to be solved.
   

4. 
   Warning (optional). You give a reasonable timetable for action to be taken before you will consider other options.
   

5. Closing.

- asking for a response within a reasonable time - for example two weeks or 10 business days.
- attaching a copy of any supporting relevant documentation such as a receipt or an invoice.

Tips for writing an effective complaint letter

1. 
   Address your letter to a specific person. Letters addressed to Dear Sir or Madam or To Whom It May Concern are not so effective, and will likely not reach the right person. Call ahead and ask for the name of the manager and his/her administrative assistant. Writing to the assistant may ensure your letter reaches the manager.
   

2. 
   The tone of complaint letters should not be aggressive or insulting.
   

3. 
   A complaint letter is short and to the point and includes documentation.
   

4. 
   Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
   

5. 
   Include all documents regarding your problem. Be sure to send copies, not originals.
   

6. 
   Keep a copy of the letter for your records.