- Dress, especially business dress, is more than our public skin. It is language.
- Clothing defines and describes us to the world. That is the reason we wear uniforms: so we can be identified as members of the particular team dedicated to serving or client’s needs.
Our grooming and clothing define the messages that we send our daily about ourselves. - Our grooming and clothing define the messages that we send our daily about ourselves.
- Both our clothing choices and our body language speak eloquently about us, we can use these “tools” at our disposal to positively enhances our visual impact.
BEYOND APPEARANCE: WHAT YOU SAY AND WHAT YOU DO - A positive first impression goes beyond how we look (appearance) and what we do (body language) to the way we communicate and serve others.
- We need to delight the customers and exceed their expectations.
- Some of the graciousness that was appropriate in social settings has been modified in the work place.
The new ways of communicating with each other through high-tech devices, have brought a new set of rules of business behavior and etiquette. - The new ways of communicating with each other through high-tech devices, have brought a new set of rules of business behavior and etiquette.
- Ignorance of a client’s particular culture is the surest way to unravel a carefully planned business relationship.
- Business today requires a new international awareness, and in hospitality the responsibility is even greater.
It is more than avoiding mistakes. - It is more than avoiding mistakes.
- It is knowing how to make the guest, the client, the employee and the coworker feel at home—to respect their values and cater to their customs to win their trust, loyalty and support.
- It behooves all of us, no matter what our present work station, to be sensitive to cultural differences.
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