Check your english vocabulary for

and tear (signs that the goods have been used more than is normal or for a purpose for which they were not designed).
If you take goods back to a shop, they are entitled to ask for proof of purchase, such as a receipt, a credit card slip, etc,
that shows you actually bought the goods from them.
Many shops may refuse (illegally, if the product you have bought is faulty or defective) to give a refund, and instead of
returning your money will offer you a credit voucher to use in that shop at a later date.
Where goods or services are ordered on the Internet, on-line shops should offer their customers a cooling-off period after
they have ordered them, in case the customer decides to suddenly cancel their order.
On-line shops should give the customer an accurate description of the goods being sold, and clearly state the price,
delivery arrangements and options (how and when the customer can expect to receive their goods, whether there is an
extra charge for postage, etc).
On-line shops should also protect customers against credit card fraud, and should allow customers to opt out of receiving
further information and unsolicited telemarketing, unsolicited mail or unsolicited email. They should also send the
customer written confirmation of their order (often in the form of an email sent after the order has been placed).
Exercise 2:
If a service is being provided (for example, a mobile phone contract), and there is a specified period for the contract, this
must be clearly stated by the provider.
If you buy faulty goods with a credit card, and those goods cost over £100, you have an equal claim for compensation
against the seller of the goods and the credit card company.
Where a service such as the repair of a car is being provided, it should be done with reasonable care and skill (an
unsatisfactory standard of work or general poor workmanship should not be accepted by the customer) for a reasonable
charge (the customer should not have to pay an excessive amount of money) and within a reasonable time.
If you need to make a claim against a shop, company or other provider, because you have not received satisfaction from that
shop, company, etc, you can do so through the County Court. For claims of less than £5,000, the Small Claims procedure
should be useful.
The process is very simple: after completing a claim form, you ask the court to issue the proceedings. The court then