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Important telephone numbers
Police 110
Fire brigade 112
Rescue service
Emergency medical service
Poisoning emergencies
Pharmacy
providing after-hours
Local department of works service
Emergency Fire
Where has the emergency
occurred?
Where is the fire?
What has happened?
What is on fire?
How many people are
injured?
What is the extent of the fire?
What type of injuries?
What types of danger?
(people
in danger, stored gas
cylinders or similar?)
AWAIT questions from the
responding service!
AWAIT questions from the
responding service!
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Appendix 4
Glossary on baseline protection concept
BOS
Collective term in Germany for authorities and
organisations performing security-related functions (police
and disaster control authorities of the Federation and the
Länder, Federal Customs Administration,
fire brigades,
THW technical support service, relief organisations).
Business Continuity
Management (BCM)
All organisational, technical and
personnel measures which
serve to continue a company’s core area of business
directly after a crisis and to successively resume the entire
scope of business activities in case of prolonged down-
times or malfunctions.
CBRN hazards
Hazards of a chemical, biological, radiological or nuclear
nature.
Contingency planning
Provisions to maintain or restore
business processes in the
event of unforeseen incidents or malfunctions.
Crisis
A suddenly or insidiously developing situation differing from
the normal state of affairs and entailing a risk potential
which harbours dangers and threats to life and limb or to
significant material assets and serious
risks to the political,
social or economic system, and which requires a decision
to be made, often in a state of uncertainty and on the basis
of incomplete information.
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