Directorate of distance education master of business administration

Performance Management 
1.  Performance should be defined. Each member or team must 
have a clear idea of what he is supposed to do. 
2.  Managers have to eliminate any obstacle that comes in the way 
of successful functioning of the organization. To do this they 
have to provide adequate resources and also carefully select his 
employees. 
3.  Motivation is an essential ingredient in improving the 
performance of any worker. Performance can also be increased 
by providing rewards. 
Selection Process 
Selection is an important factor that relates to discovering the 
applicant’s potential for the desired responsibility. The requirements for 
working in a virtual organization area 
 
ӹ Familiarity and comfortability with the job. 
 
ӹ Self-motivation. 
 
ӹ An effective communication both oral and written. 

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ӹ Adaptability. 
 
ӹ Knowledge about organizational procedures. 
 
ӹ Technical self-sufficiency. 
 
ӹ Result – orientation. 
BPO
 
Business process outstanding has gained momentum starting from 
IT sector and software. In other businesses also outsourcing is resorted 
to, whereby part or major work to be entrusted to different companies, 
sometimes even to companies in different  countries. Sometimes it is 
cheaper to hire service work from outside and this leads to reduction in 
labour cost. Call centers have developed as a part of outsourcing. 
HR aspects in outsourcing
1.  Selection of skilled person 
2.  Sociability 
3.  Communication skill 
4.  Adaptability 
5.  Culture adjustment 
6.  Motivation 
Technology has become the hallmark of the modern organizations. 
As such modern organizations have become the technology driven 
organizations. The explosive growth of information technology linked to 
the internet has ushered in many changes throughout the organization. 
One of the major changes led by IT is that it has hastened, what experts 
call “fall of hierarchy.” Managers depend less and less on yesterday’s 
“stick-to-the-chain of command approach” to their organizing function. 
This is so because earlier it used to be, if one wanted information, one 
had to go up, over and down through the organization. Now just one tap 
would do. This is meant by the breakdown of hierarchy.