6. Lawrence J. Zwier,
Nigel Caplan, Casey Malarcher.
Everyday English for
HospitalityProfessionals (Book and Audio CD) Compass Publishing. Publication date: 2006.
7. O'Hara Francis. Be My Guest. English for the Hotel Industry. Student's Book. Part 1.
Cambridge University Press, 2002
8. O'Hara Francis. Be My Guest. English for the Hotel Industry. Student's Book. Part 2
Cambridge University Press, 2002.
9. O'Hara Francis. Be My Guest. English for the Hotel Industry. Student's Book. Part 3
Cambridge University Press, 2002.
10.
Telephone English,
John Hughes,
Macmillan Education, Macmillan
Publishers Limited
2006
11. International English for Call Centres; Language, Culture and Empathy, B. Tomalin, S.
Thomas, Macmillan Publishers India Limited., 2009
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