Module
no.
Module title
Weighting
1
Basic tourism Interaction
20 %
2
Advertising in Tourism
20 %
3
Written Communication in
Tourism
15 %
4
Making
Arrangements
in
tourism
20 %
5
Administrative
matters
in
Tourism
15%
6
Safe Tourism
10%
Total
100%
Module number: 1 [Basic tourism interaction]
Introduction
This is a module for all Tourism (International and Domestic) major students. It focuses on the
essential language used for interaction for tourism purposes.
Aims of the Module
To develop students’ ability to communicate effectively in situations related to tourism where
they deal with foreign tourists.
Objectives of the Module
By the end of the module students will be able to:
2
give a clear introduction to their job
2
deal with enquiries related to their job and duties
2
provide basic information regarding travel
2
listen to professional telephone conversations
2
take part in professional telephone conversations
Text types
It is the teacher’s responsibility to find texts that relate to the above-mentioned language skills.
Teachers can usefully analyse those text types according to functions and exponents
Examples of text types:
Grouped according to genre: working with tourists (job descriptions, telephone conversations
sourced from real life, movies (”1408”, “Hilton”, “Hotel Babylon”), internet brochures)
Example Text types
Example Functions
Example Exponents
Telephone enquiry between
customer and travel agent
listening to tourist inquiries
Good morning. X speaking.
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