Satisfaction with Public Transport Trips

2.
 
Previous Research ...................................................................................................... 5
 
2.1. Theoretical models on 
customer
 satisfaction ..................................................................................... 5
 
2.2. Three-factor theory ............................................................................................................................... 9
 
2.3. Customer satisfaction surveys and their variables ............................................................................ 10
 
2.4. Travelers’ Segmentation ......................................................................................................................14
 
2.5. Travel satisfaction over time and across regions ...............................................................................14
 
2.6. Aggregation of multi-modal door-to-door trips ................................................................................. 15
 
2.7. Thesis’s conceptual model ................................................................................................................... 15
 
3.
 
Research questions .................................................................................................... 17
 
4.
 
Data and methods ...................................................................................................... 21
 
4.1. Methods ............................................................................................................................................... 23
 
5.
 
Research contributions............................................................................................. 25
 
5.1. Paper I - Evolution of Satisfaction with Public Transport and Its Determinants in Sweden: 
Identifying Priority Areas. ......................................................................................................................... 25
 
5.2. Paper II - Travel satisfaction with public transport: determinants, user classes, regional 
disparities and their evolution. ................................................................................................................. 25
 
5.3. Paper III - How does travel satisfaction sum up? Decomposing the door-to-door experience for 
multimodal trips. ....................................................................................................................................... 26
 
5.5. Paper IV - What is the role of weather, built-environment and accessibility geographical characteristics 
in influencing travelers’ experience?............................................................................................................. 27
 
5.6 Paper V - Investigating the nature of Public Transport service attributes. ...................................... 28