Figure 3: Alexa for Hospitality

The service is implemented on the basis of "smart speakers" Echo, which are installed in each room and are configured directly for the specifics and needs of a particular hotel facility. This will allow hotels to simplify service processes, and guests will be able to receive all the necessary information about the hotel and order services directly from the room. For example, find out the location of the nearest fitness center, pool opening hours, order dinner in the room or cleaning, and contact the concierge or reception. To do this, it will be enough to ask “Alexa, order wine” or “Alexa, reserve a place in the SPA”. This request will be sent to an employee of the relevant department of the hotel.

Figure 3: Alexa for Hospitality

Alexa can even replace a phone. Amazon showed in a promotional video how a girl was able to call her children from her hotel room using only Echo. If necessary, the system can be configured to control "smart" technology in hotel rooms: adjust the air temperature and lighting in the room, raise and lower the blinds, play music and control TV. Guests will be able to listen to music and radio via iHeartRadio and TuneIn, which are set to play music that matches the hotel's brand. In turn, the hotel will be able to control and limit the playback volume so that guests do not disturb their neighbors.

Figure 4: Nest's smart

thermostats.

Meanwhile Elements hotels, where Starwood often tests innovative features and services before rolling out to other hotel chains, are planning a series of "smart technologies" for their guests. In the near future, this hotel chain will actively use smart thermostats from Nest, which “remember” the preferred temperature and adjust to the preferences of the guest of the hotel room, if necessary, allow you to adjust the temperature in the room through an application on your smartphone. The gadget also has a motion sensor: as soon as it notices that there is no one in the room.