Fundamentals of Risk Management

Tim Hortons: Sustainability and responsibility
Sustainability and responsibility at Tim Hortons is integrated through a framework that is divided into 
three core pillars: individuals, communities and the planet. Within each pillar are a number of key 
issues determined to be of importance to our stakeholders such as nutrition, food safety, employees, 
children, animal welfare, community giving, environmental stewardship, climate change and 
sustainable supply-chain practices. We have developed a number of commitments and goals with 
respect to each of these areas of focus, and have reported our performance against these goals in 
our annual sustainability and responsibility report.
Our sustainability and responsibility policy includes a structure and supporting processes for 
effective sustainability and responsibility governance and accountability, and is reviewed regularly. 
The board governs sustainability and responsibility through the nominating and corporate governance 
committee of the board. Oversight activities include: review of policy development; sustainability and 
responsibility strategies, including mitigation of risks; and organizational sustainability and 
responsibility commitments, goals and external reporting. Management accountability for 
sustainability and responsibility resides within the Tim Hortons executive group.
The assessment and management of sustainability-related risks and opportunities is embedded as 
part of our governance framework, as is our sustainability and responsibility strategy and its 

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Risk governance 
supporting implementation plan. Key aspects of our approach include the assessment of sustainability 
and responsibility impacts of major business decisions; the integration of sustainability and 
responsibility into the enterprise risk management programme, as applicable; the development of 
internal performance scorecards; monitoring our relations with our stakeholders; the assessment of 
sustainability and responsibility trends; and consideration of public policy, consumer, corporate, and 
general public trends, issues, and developments that may impact the company.
Edited extract from 2013 Tim Hortons
Annual Report on Form 10-K