Getting a strong Sense Of Self

PERSONAL DEVELOPMENT. TELEPHONE MANNER
THE INDEPENDENT WORK PREPARED BY OMONBOYEVA MAFTUNA, A STUDENT OF GROUP 201 OF THE NATIONAL IDEA, FOUNDATIONS OF SPIRITUALITY AND LEGAL EDUCATION, IN THE SUBJECT OF ENGLISH
You can usually spot them – those people who seem to have everything “together.” They are self-assured, open, good communicators, decisive, focused, and persistent; they exhibit self-reliance, courtesy, sensitivity, sympathy, and open-mindedness. They have an “aura” of being comfortable in their own skin. And more important, they are successful in their personal and professional lives. People are not born with these traits. They are developed over time, through experiences and sometimes through a bit of formal educational coursework. But most often, they come from a determination to discover what personal development really is and how to pursue it through personal development training. The benefits of doing this are many.
Getting A Strong Sense Of Self
When individuals decide to begin a formal personal development training program in self-development, they begin with an assessment of who they are, where they have come from, their strengths and weaknesses, and acquired talents, as well as those they would like to develop.
This self-awareness is the first step. If a student does not have a clear picture of who he is right now and who he wants to become, he cannot set clear goals for future development.
Developing Interpersonal Skills
Formal education results in specific knowledge and skills and makes a graduate employable. These are considered “hard skills,” and employers definitely look for them. But more and more, they have come to realize the importance of what we now know as “soft skills” – habits and behaviours that have a positive impact on others, in the workplace, with customers and clients, and within the organization as a whole.
Respectful Disagreement
Anyone following the American political climate today has a first-hand view of disrespectful disagreement -name-calling, bullying, etc. This is not how conflicts get successfully resolved. Disagreeing, while still respecting the positions of others, maintains civility.
Empathy
Translated, this means putting oneself in another person’s shoes and seeing a situation from his perspective. As such, it differs from sympathy. The ability to empathize prevents people from “digging in their heels” and refusing to compromise.
Customer Service
It takes strong mental armour to remain calm and respectful when a customer is angry, frustrated, and emotional. And it will require many of the skills that are listed above. The customer service pro knows how to engage in active listening and to propose solutions that will be satisfactory to an unhappy customer. According to Matt Miller, CRM Director for the writing service, “Every company is in the custom service business. And if these staff members have not been fully trained and practised.
Becoming An Efficient Goal-Setter
Everyone has goals. Often, those translate to mere wishes because there is no plan. Personal training development will help individuals develop the skills, traits, and habits necessary for developing and implementing a goal achievement plan. Such skills and traits include the following:
Time Management
This is one of the most critical life skills an individual must develop. Without it, there is no ability to work efficiently and to be productive. A self-developed person plans and controls the amount of time he spends on various activities. And in a class devoted to this skill, he learns to use tools and techniques for managing all that must be accomplished in his professional and personal lives.
Organization
This, skills is closely aligned with time management but it involves a number of very specific skills that, when learned and practised, become routines. Organized people prioritize, write things down, develop daily routines, remove physical and mental clutter. Getting to this point means learning some very specific techniques which a course of the same name will deliver.
THANKS FOR YOUR TIME!