Grammar and Language Workbook


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12 grade grammar - student edition1

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3. Reveal your personality and imagination in colorful personal letters. Keep business letters brief,
clear, and courteous.
4.
Personal letters
include letters to friends and family members. 
Thank-you notes
and 
invitations
are personal letters that may be either formal or informal in style.
5. Use a 
letter of complaint
to convey a concern. Begin the letter by telling what happened. Then
use supporting details as evidence. Complete the letter by explaining what you want done.
Avoid insults and threats, and make reasonable requests. Use a 
letter of request
to ask for
information or to place an order of purchase. Be concise, yet give all the details necessary for
your request to be fulfilled. Keep the tone of your letter courteous and be generous in allotting
time for a response.
6. Use an 
opinion letter
to take a firm stand on an issue. Make the letter clear, firm, rational, and
purposeful. Be aware of your audience, their attitude, how informed they are, and their possible
reactions to your opinion. Support your statements of opinion with facts.
7. Use a 
résumé 
to summarize your work experience, school experience, talents, and interests. Be
clear, concise, and expressive. Use a consistent form. You do not need to write in complete
sentences, but use as many action verbs as possible.
8. Use a 
cover letter
as a brief introduction accompanying your résumé.
20 
Grammar and Language Workbook, Grade 12
Copyright © by Glencoe/McGraw-Hill
Handbook



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