Have a lot of weight


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Intercultural competence


People say that you “have a lot of weight.” It’s actually a compliment, though you may not feel that way. You’ve traveled to … ?

Pretty much any country outside the Western world.

Central American countries, and some African countries

Philippines, Ecuador and Mexico

In Philippin
You’re meeting someone in India, and your first impulse is to shake hands. However, your right hand is not very clean. What should you do?

Explain the situation.

Offer your left hand.

Wipe off your right hand before offering it.

Bow your head.
A woman whom you’ve only just met appears very curious, asking about your parents, siblings, children (if you have any) and even some members of your extended family. What should you do?

Give short, general answers and inquire after her family

Politely evade her questions and change the subject to other matters.

Tell her that she’s crossing some personal boundaries.

No right answer.
When ordering a hot dog in Chile or Brazil, you should be prepared for it to be …

Topped with corn, peas and mayonnaise.

Served without a bun, but still on a plate.

Made from the meat of a guinea pig.

Served with bread and salt.
After you make a purchase at a local shop in Botswana, the clerk prepares to return the change to you. What should you do?

Reach out to take it with both hands.

Wait until she has placed the money on the counter before going to pick it up.

Tell her to keep a portion as a tip.

None of them.
At a restaurant in Costa Rica, you have finished your meal and are ready to leave. You still have not received the check, however. Why?

You never asked for it.

You didn’t eat all your food and your plate is not clean.

You are expected to settle your payment at the door.

You should eat with right hand.
When you arrive at work at your office in Colombia, you should:

Say good morning to every person in the office/every person you see.

Go straight to your desk. It is rude to interrupt people while they are working.

Say a general hello to the co-workers you pass by and go to your desk.

None of them.
Culturally shared ________ involve answers to questions such as human origins, concepts of time, space, reality, and the existence of a supernatural being.

Beliefs


Traditions

Norms


Language
Intermediate-level culture includes _____.

Symbols (e.g., language), meanings, and norms

practices of the middle class

relationship expectation

Cultural expectation
Deep-level culture includes _____.

Traditions, beliefs, and values

nonverbal communication emp

elationship expectation

Verbal communication
Sur -level culture includes _____.

cultural artifacts or systems that have mass appeal and that infiltrate our daily life

relationship expectation

verbal communication emphasis

Perception
Culture is a learned ________________ system that consists of patterns of traditions, beliefs, values, norms, meanings.

Meaning


Normative

Language


religious, political, romantic
These can include myths, legends, ceremonies, and rituals that are passed on from one generation to the next via an oral or written medium.

Culturally shared traditions

Culturally shared beliefs

Cultural norms

Cultural speaking rules
What is a traditional Chinese food?

Noodles


Hamburger

Chili con carne

Fried chicken
What is the national clothes of France?

Beret


Kilt

Kimono


Non
In which part of Europe the gesture" head nod" signals "No"?

Eastern


Western

North- eastern

Northern countries
Everything is quiet new and interesting... which stage of culture shock?

Honeymoon

Adjustment

Acceptance

Adaptation
Give the definition to the word " artifact"

An object showing human workmanship or modification as distinguished from a natural object

A phenomenon happened recently

Ancient historical material things

An object which doesn't exist in nature
In Spain friends greet each other with....?

Hugs and kisses

Shaking hands

Head nodding

Bowing
In which country gender segregation is maintained in public places such as airports or banks, where separate lines for men and women are usual?

Arabian countries

Asian countries

European countries

African countries
Which drink means hospitality in Arab world?

Tea


Wine

Coffee


Water
The traditional dress of Arabian people?

Thobe for men, Hijab for women

Kimono for both men and women

Union –Jack dress

Kilt
A coiffe is an intricate lace headdress worn as part of the folk costumes of Brittany. So, Where is located Brittany?

France


Great Britain

England


Germany
The French educational system is divided into … different stages?

3

4



5

6
Which ingredients are a major part of the cuisine in France?

cheese and wine

fruit and vegetables

milk and chocolate

garlic and sugar


The French breakfast consists of ….

coffee, tea and bread

tea and salad

fruit and yogurt

tea and biscuits
In which country people celebrate the “Pancake Day”?

England


France

Ireland


Germany
In which country “Tea ceremony” is held?

Japan


China

Korea


Vietnam
Cheese, bread, bacon, tea are considered as dalily food in ….?

England


France

Spain


Italy
How many types of culture shock do you know?

4

3



2

6
What does colour white mean in China?

weakness

happiness

good luck

prosperous


What is the traditional cloth of Korea?

Hanbok


Kimono

cheongsam

chut thai
A fixed general image or set of characteristics that a lot of people believe, represent a particular type of person or thing is called……

streotype

perception

misunderstanding

rhetoric
What is the national language of Austria?

german


english

arabic


french
What kind of food of Korea do you know?

kimchi


borchst

miso soup

Pilaf
Which colour represents trust and security and peaceful in North America?

blue


white

yellow


red
Kimono is the national clothe of ……

Japan


Korea

China


India
Red means happiness, good luck and prosperous in …..

China


North America

France


India
What is the official language of Egypt?

Arabic


Egyptian

Dutch


English
Which are the two basic elements of Balinese traditional dress?

a sash (selendang) and a kain.

a coifee and handbook

a kain and kira

Kilt
In Bhutan, it’s obligatory for everyone to wear the national dress. How called a knee-length gown belt tied at the waist?

a keram


a kabney

rachus


non
How called the scarf headdress worn by men in Jordan ?

shemagh


ghutrah

keffiyeh


rachus
A coiffe is an intricate lace headdress worn as part of the folk costumes of Brittany. So, Where is located Brittany?

France


Great Britain

England


Spain
Which country’s traditional dress is called Tracht ?

Germany and Austria

Germany

Austria


Italy
Which stage of culture shock lasts usually 6 to 12 months?

Adjustment

Negotiation

Adaptation

Honeymoon
What are the Spanish traditional clothing ?

the mantilla, the peineta and the gilet.

the mantilla, the gilet, Garbasaar

the peineta , macintosh and Garbasaar

the peineta
Meaning 'the thing worn',the ultimate symbol of traditional Japanese culture?

Kimono


Non

Cheongsam

Kilt
In all of these countries except one, the nodding of the head up and down signifies, ‘No’, which one?

Albania


Bulgaria

Sri Lanka

Spain
In which country does ‘how are you?’ have the same meaning as ‘hello’ or ‘good morning’ because it is a rhetorical question to which a genuine reply is not expected?

USA


Russia

Finland


Nigeria
What is intercultural communication?

a discipline that studies communication across different cultures

A belief about specific community

Communication between people

Socialising
After you make a purchase at a local shop in Botswana, the clerk prepares to return the change to you. What should you do?

Reach out to take it with both hands.

Wait until she has placed the money on the counter before going to pick it up.

Tell her to keep a portion as a tip.

none of them
What is identity?

The sameness some individuals share to make up the same kind of universal

Comparing people from different countries

differences between people

People’s attitude
When you arrive at work at your office in Colombia, you should:

Say good morning to every person in the office/every person you see.

Go straight to your desk. It is rude to interrupt people while they are working

Say a general hello to the co-workers you pass by and go to your desk.

None of them
Culturally shared ________ involve answers to questions such as human origins, concepts of time, space, reality, and the existence of a supernatural being.

Beliefs


Traditions

Norms


Language
What kind of identities do you know?

Racial, national, regional, cultural

Functional, experimental

Functional, national, experimental

Cultural expectation
What is cultural awareness?

knowledge about other countries

to be aware of everything

relationship expectation

Verbal communication
What is language?

tool for communication

a part of body

verbal communication

Perception
Give an example for culture shock

muslim funeral traditions for European countries

Misunderstanding

Shivering

religious, political, romantic issues
These can include myths, legends, ceremonies, and rituals that are passed on from one generation to the next via an oral or written medium.

Culturally shared traditions

Culturally shared beliefs

Cultural norms

Cultural speaking rules
What is intercultural misunderstanding?

Difficulties that people can face while communicating with other nations

When you don’t understand culture

Development of understanding

Fried chicken
What does the word Taj Mahal mean?

"Crown of the Palace"

"the king of kings"

"King of the rivers"

Place of birth
What is the national clothes of France

Beret


Kilt

Kimono


Non
In which part of Europe the gesture" head nod" signals "No"?

Eastern


Western

North- eastern

Northern countries
Everything is quiet new and interesting... which stage of culture shock?

Honeymoon

Adjustment

Acceptance

Adaptation
Which is the largest and oldest one of the three Pyramids of the world?

The great Pyramid of Giza

The Minkaure

Ancient historical material things

The khufu
When did the Great Wall of China come to exist?

700 BC


800BC

600BC


200BC
When did the New 7 Wonders of the World contracted a partnership with the UN?

In 2007


In 2008

In 2009


In 2010
Where is "Machu Pichu" located?

In Peru


In Japan

In India


In China 
The traditional dress of Arabian people?

Thobe for men, Hijab for women

Kimono for both men and women

Union –Jack dress

Kilt
What is the symbol of Rio, specifically Brazil in general? (5- wonder of the world)

Cristo Redentor

Great wall of Chgina

England


Zeus
What is personal perception?

individual perception

characteristic perception

Motivative perception

cultural perception
How many elements does the perceptual process consists of?

6

4



5

2
How many ways are there to simplify language?

4

3

2



5
What is rhetoric?

a technique of using language

a method of speaking English

speaking English correctly

none of them
What is rhetoric based on?

Culture


Attitudes

Habits


Perception
What is the logos?

an argument based on facts, evidence and reason

an argument based on notion

it is based on item

It is based on artifacts
What is the way you notice things especially with the senses?

Perception

Perfection

Reflection

Condition
A feeling of confusion and anxiety that somebody may feel when they live in or visit another country?

Culture shock

confusion

culture


prosperous
What is stereotype?

a belief about specific types of individual

Standardized and simplified conception of groups

Special features of individual

A/B
How we call a belief about specific types of individuals?

stereotype

perception

misunderstanding

rhetoric
In what country wearing gloves when shaking hands is considered polite?

Russia


England

Australia

France
A foreign partner asks you how much you earn. You don’t want to answer , so the question you say…

‘Enough to live on. What about you?’

enough for me and my family’ and try to talk about another topic.

‘It is none of your business!’ because he should know it is a personal question.

Any answer you like
Official languages of Belgium

French, Flemish and German

Walloon, Flemish

French, Dutch and Luxembourgish

English, german
In Brazil … are a symbol of friendship.

Purple flowers

Red flowers

roses


tulip
Is it true if you tell your female friend from Africa that she’s put on weight during her holiday, it means she’s had a good holiday and is physically healthier than when she left?

True


wrong

Insult


offensive
Forming an ‘O’ with the thumb and the forefinger means that we can now discuss about money

Japan


Argentina

Belgium


England
In what country a single male passenger should sit in the back seat?

Australia

China

Japan


Muslim countries
A feeling caused by unsimilar places, surrounding and habits

Confusion

Culture chock

Anxiety


Interaction
Which argument is based on facts, evidence, reason

Logos


Ethos

Pathos


None of them
How called the first stage of Culture shock

Honeymoon

Adaptation

Adjustment

Accustoming
How many elements does the perceptual process consists of?

6

2



4

5
… are more tolerant to silent breaks in conversations

Scandinavians

Indians


Europeans

Chinese
Laughter in Japan can be a sign of

confusion, insecurity or embarrassment.

confusion.

insecurity.

embarrassment.


Leaving right after dinner in Central America is considered … as it means you’ve been well fed.

well-mannered

bad-mannered

impolite


ebarrassing
In Sub-Saharan Africa it is normal to arrive … for dinner.

half an hour late

half an hour early

in time


an hour late
If you want to show your respect for an elder in Africa, do not look them directly … .

in the eye

at the face

at the clothes

at the things on their hands
Which of the following is considered poor etiquette in Japan?

Placing your chopsticks upright in your food

Offering a gift with two hands

Taking off your shoes before entering someone's home

Offering tea with one hand
Which colour should you avoid wearing in Brazil?

Purple


Red

Green


Yellow
In India, what do vegetarian Hindus typically not eat?

Meat, fish, seafood

• Meat, fish, seafood, eggs and any dairy products

• Meat, fish, seafood, eggs

• Meat and any dairy products
In which country is the number 4 considered unlucky?

China


Mexico

Iran


India
Which country has the most time zones?

France


Russia

England


China
Which of the following would you not offer as a gift to a Chinese business partner?

clock


wine

pen


pencil
What is Jewish New Year commonly known as?

Rosh Hashanah

Yom Kippur

Hanukkah


Solnal
What is Korean New Year commonly known as?

Solnal


Yom Kippur

Chusok


Hanguel nal
You are spending a week visiting clients around Latin America where you understand there is a more relaxed attitude to time. When do you aim to arrive at your meetings?

A few minutes ahead of the scheduled time just as you would at home.

Within five to ten minutes after the scheduled time.

Anywhere up to half an hour late as that is what you have experienced when these clients visited you at home.

No right answer.
What do you understand by ethnocentrism?

Experience your own and other cultures as relative to the context.

Operating in an environment where everyone is from the same culture.

Judging people from another culture only by the values and standards of your own culture.

No right answer.
Humour across cultures is:

A great way to break the ice and build rapport providing you are careful about using complicated word play or cultural references that could be misunderstood.

Best avoided as some cultures have a very different sense of humour and some cultures don't really have a sense of humour.

Best used only if you share the same language otherwise humour is likely to get lost in translation.

No right answer.
In the UK, to compromise is seen as a positive sign of both parties winning.

True


False

Offensive

None of them.
Keeping your hands in your pockets while negotiating in Russia is rude.

True


False

Offensive

None of them.
It is seen as polite to not accept an offer of food or drink in … immediately on being offered it, instead you should refuse a few times before accepting the gift.

Persia


China

Russia


Canada
In France, dinner is commonly served at 5 pm.

False


True

None of them.

Offensive
In Brazil, purple flowers are a symbol of friendship.

False


True

None of them.

Offensive
In Mediterranean cultures, being boisterous in the streets and public places is widely accepted.

True


False

Offensive

None of them.
In which country does nodding the head up and down mean 'no' rather than 'yes'?

Bulgaria


Thailand

Russia


England
Adine decides to increase her intercultural communication flexibility. She takes a vacation in Belgium, taking in the sights and interacting with Belgian individuals. What component of flexible intercultural communication is she focusing on?

Knowledge: informal learning

Knowledge: formal studying

Meaning: cognitive layer

Meaning: affective layer
Alisha is from Georgia and is surprised that on her first trip to New York City, native New Yorkers do not respond to her friendly overtures on the subway. She learns that New Yorkers generally do not talk to strangers on the subways as a way of obtaining some privacy in a very crowded city. So, instead of condemning New Yorkers as “unfriendly and suspicious,” she uses a different cultural frame of reference, understanding their behavior from within their own frame of reference. Alisha is using what mind-set to evaluate New Yorkers' behavior?

Ethnorelative

Adaptability

Informal


Ethnocentric
Taking this class in intercultural communication is an example of which kind of knowledge?

Formal studying

Informal learning

Affective knowledge

Ethnocentric knowledge
Ah Ming, a Chinese native, is assigned to a temporary overseas work assignment in the United States, and upon return, he reports that U.S. employees are “pushy and critical,” as they often directly told him what to do. What kind of mind-set is Ah Ming using to evaluate U.S. employees' behavior?

Ethnocentric

Flexible intercultural communication

Ethnorelative

Appropriate
Barry approaches his international manager to ask her for a salary increase. What type of goal is Barry's salary increase in this intercultural communication interaction?

Content goal

Relational goal

Identity goal

Symbolic goal
The fact that intercultural communication involves simultaneous encoding and decoding reflects which characteristic of intercultural communication?

Process


Symbolic exchange

Different cultural communities

Content meaning
__________ meaning is inferred via nonverbal intonations, body movements, or gestures that accompany the verbal content.

Relational

Content

Instrumental



Transactional
Dr. Brown realizes she has inappropriately criticized Binh Phuoc's family remedy for sprained ankles. However, because intercultural communication is a(n) _____________ process, he cannot take back his remark.

irreversible

transactional

embedded


symbol
Dashelle's _______________ identity includes the information that she is nineteen, has a son, and a college student at UNLV; her ______________ identity is fun-loving, optimistic, and a fan of country music.

social; personal

personal; social

cultural; social

social; cultural
In the ethnic-cultural typological model, an individual who identifies strongly with the larger culture and weakly with his or her own ethnic identity is operating from which of the four options?

Assimilated identity

Bicultural identity

Ethnic-oriented identity

Marginal identity
Even after moving to Thailand, Deidre continues to identity strongly with her native British values and traditions rather than with her new culture. Which identity does Deidre have?

Ethnic-oriented identity

Bicultural identity

Assimilated identity

Marginal identity
_________________ refers to the process whereby people are socialized into and internalize the primary cultural values of their birth country.

Enculturation

Acculturation

Adaptation

Assimilation
Damek has moved from his native Hungary to the United States. He is going through the process of viewing himself as a Hungarian to incorporating a new identity, that of a U.S. American. What is this process of identity change called?

Acculturation

Enculturation

Ethnic identity salience

Cultural identity salience
The ___________ family system emphasizes communal meanings, ascribed roles and statuses between parents and child, and family rule conformity.

positional

personal

extended


blended
Donatello and his family emigrated to the United States from Italy. Donatello was fortunate to have had English classes in Italy in which he learned about verbal and nonverbal styles of U.S. communication. What kind of knowledge is this?

Interaction-based

Cultural

personal


Enculturated
Donatello also learned about U.S. geography, its political and economic situation, and its predominant spiritual beliefs. What kind of knowledge is this?

Cultural


personal

Interaction-based

Enculturated
Danine emigrated with her family from Taiwan to Canada. She feels a strong affiliation with Canadian culture. In other words, she feels strong cultural identity ___________.

salience


hierarchy

value


tradition
Elaine travels from the United States to study abroad in Canada. She notices that her culture-shock experience does not involve very intense experiences with negative feelings. This is due to the fact that there is not a great difference in ____________ factors such as language, cultural values, verbal styles, and nonverbal gestures between the two countries.

cultural distance

culture shock

adaptation

enculturation
______________ adjustment refers to the ability to fit in and execute appropriate and effective interactions in a new cultural environment.

Sociocultural

Assimilation

Psychological

Voluntary
Els is a study abroad student from the United States studying in China. When she encounters an awkward or confusing situation with a Chinese individual, she tries to imaginatively place herself in the other's shoes, considering what the other individual is experiencing, both intellectually and emotionally. Else is practicing which aspect of communication competence?

Cross-cultural empathy

In-sync adjustment

Behavioral flexibility

Bicultural identity
Gigi's beaded necklace and Grant's ankle bracelet are examples of __________.

artifacts

kinesics

emblems


illustrators
Nonverbal cues can __________ the verbal message; this is a form of leakage, or hiding how we really feel.

contradict

regulate

illustrate

complement
How something is said and not what is said describes what aspect of nonverbal communication?

Paralanguage

Proxemics

Haptics


Oculesics
Gerald has learned that the new culture to which he will be moving is a low-contact culture. In order to fit in, Gerald knows that he must do less (fewer) ___________.

touching


hand gestures

interaction with strangers


eye contact
When Gabe talked to his roommate Griffin on the phone, Gabe's verbal message was “I am a little annoyed,” but his __________ convinced Griffin that Gabe was feeling so angry that this was a not good time to tell him about the broken coffee pot.

Paralanguage

kinesics

Haptics


syntax
____________ are ornaments or adornments that we use to communicate just by wearing.

Artifacts

Cues

Kinesics
Proxemics


Gary has just discovered that his coworker has been listening in on his phone conversations. He is really upset at this violation of this _____________ boundary.

psychological

personal

environmental

temporal
When Gabrielle typed “I NEED TO GO ON VACATION NOW!” in a letter that was mostly written in conventional uppercase and lowercase typing, Gabrielle was using capital letters to ________ that part of the verbal message.

accent


contradict

substitute for

regulate
As Gemma participates in her study group meeting, she uses her hands to play with her pencil, which indicates the use of nonverbal behavior as a(n) ____________.

adaptor


illustrator

emblem


regulator
Inez was born and raised in Australia. In this individualist culture, there is a tendency for individuals to view conflict using a(n) _____________ conflict lens.

independent-self

interdependent-self

identity-based

relational-based
Ilona, who was raised in a collectivist culture, needs to work on what communication tool in order to be more effective in a conflict with an individualist?

More active sharing of her voice or opinions

Increasing other-oriented face-giving behaviors

Attending more to nonverbal signals from an individualist

Giving credit to their team or family
Scheduling mistakes were made at a restaurant and no food server wants to work the next lunchtime shift. Isaiah offers a solution: He offers to work the lunch shift in exchange for a portion of the other food servers' tips earned during the dinner shift. Isaiah is using which conflict style?

Compromising

Integrating

Dominating

Profitable
Collectivists tend to view conflict using a(n) _________ conflict lens.

interdependent-self

independent-self

identity-based

relational-based
In negotiating conflict over scarce resources, the technique that includes offering exchanges or concessions for conflict issues that each conflict party values differently is called ________________.

compensation

differentiation

expansion

content goals
Isaak and Inga must decide where to go on vacation, and each has a different location in mind. This situation is a conflict over ____________ resources.

tangible


intangible

relational

identity
During their conflict over where to go on vacation, Ian wants to be respected for his knowledge about traveling. This is a description of which kind of conflict goal?

Identity-based

Relational conflict

Content


Tangible
Which of the following suggestions should individualists do in a conflict with a collectivist?

Learn to apologize when part of the problem.

Engage in assertive style of conflict behavior

Actively express ideas

Compliment his/her abilities and unique contributions
In her culture, Iduia has learned that during conflict, she should avoid eye contact and speak softly in order to avoid attacking the social images of others. These nonverbal and verbal strategies are called _____________ and she probably lives in a(an) ______________ culture.

facework; collectivistic

facework; individualistic

avoiding conflict style; individualistic

avoiding conflict style; collectivistic
Ignacio's workplace values personal freedom. Employees expect equal treatment and they even may ask for managers to justify their decisions. According to the intercultural workplace conflict grid, Ignacio's workplace takes the ___________ approach.

impartial

status-achievement

benevolent

communal
The ___________ identity is a composite identity that is shaped by technology, by popular culture, and by mass consumption.

e.netizen

personal

global


local
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