Hotel booking process design & usability

Hotel booking process design & usability 
Travel UCD – February 2003 
5.2.1.1 Summary of issues encountered in the usability test 
TABLE 10: Summary of issues 
Issue 
Example 
Assuming the same level 
of occupancy in each 
room 
This is a problem because, 
in numerous hotels, the 
rate per room is different 
depending upon whether 
you have one or two 
people in a double room 
(lodging.com) 
 
Assuming the same level 
of occupancy in each 
room 
Here you may select 
multiple rate types, but 
you are not able to have 
two double rooms, one 
with single occupancy, 
one with double 
occupancy 
 
 
(Opodo.co.uk) 
 
Assuming that all rooms 
must be reserved with 
the same rate & room 
type 
This screen shot shows 
that the user may only 
reserve one room type 
 
(expedia.co.uk) 
 
Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 
 
© Travel UCD Limited 2003. All Rights Reserved. 
19 

---

Hotel booking process design & usability 
Travel UCD – February 2003 
Issue 
Example 
How many people 
travelling? 
Is this two adults per room 
or two adults in total?
(quickbook.com) 
Assuming the 
reservation is for just 
one room 
You should inform the 
user if this is the case 
(trip.com) 
 
 
Unable to put an adult