Hotel booking process design & usability
Travel UCD – February 2003
6 Other booking processes
6.1 Exotic styles
6.1.1 [C] City entry, select hotel, select rate, then enter date
Screen 1
Screen 2
Screen 3
Screen 4
Select city
[SUBMIT]
>
(Per
night rates
displayed for next 2
weeks)
Display hotels:
Hotel 1 [SELECT]
Hotel 2 [SELECT]
Hotel 3 [SELECT]
>
Select rate:
Hotel 1
Rate 1 [SELECT]
Rate 2 [SELECT]
Rate 3 [SELECT]
Rate 4 [SELECT]
>
Enter dates
Enter
guest
information
Figure 12: four-screen flow used by Wotif.com
Figure 13: Screen 2 example from Wotif.com demonstrating selection of hotel
Figure 14: Screen 3 example from Wotif.com demonstrating selection of rate
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27
Hotel booking process design & usability
Travel UCD – February 2003
6.1.2 [D] Single screen
Screen 1
Enter search & book criteria:
• Dates of stay
•
Hotel
• Rate / room
• Guest information (including multiple rooms / occupancy)
• Payment information
[SUBMIT]
Figure 15: single-screen flow
Figure 16: Single-screen process from iHotelier / Downtowndisneyhotels.com
How it works
The user can start anywhere on the screen. Date entry is on the left, hotel and room / rate
selection is in the middle. Guest and payment information is on the right.
As
dates are changed, different hotels and rooms / rates are available.
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