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That being said, phone calls can incur massive initial costs, especially if you’re using traditional
phone lines or systems, like a public branch exchange (PBX) to transfer calls to other members
of your team.
If you think you’ll be making lots of international calls, look into a cloud phone system that lets
you make calls over the internet. Again, RingCentral is a good option here (especially since the
app
has phone calling, video conferencing and even team messaging all in one place):
When to use phone calls: When you need to communicate something urgently but you don’t
need to give a visual demonstration.
4. Instant messaging (IM)
IM,
or team messaging, is great for simple and direct communication between teams. You get
pinged right away
if someone sends you a message, and you can type out a reply in seconds.
Some messaging platforms even let you share files and create tasks in your message threads:
5. SMS texting
If your teammates are often away from their desk, then business SMS may be the most efficient
way to communicate something urgent. You don’t need internet connection to send and receive
messages, and SMS logs can also be kept and referenced to make sure everyone’s accountable.
Plus, you can get your message across without derailing someone’s focus since they don’t have
to open a browser or log in to an app. But mobile phones remain
a personal space for most
people, so SMS texting should probably be avoided unless it’s something really important.
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