Installation Guide for pc

• Move toolboxes from one license to another
• Change a license registration
• Update your contact information
Go to the MathWorks Web site (
www.mathworks.com)
, click on Contact Us and 
select Contact Customer Service. Depending on what you want to do, you will 
need the License Numbers and names of the products you want to change and 
the Host ID of your license server. See “Finding the Host ID on a Windows 
System” on page 2-7 to learn how to find your Host ID.
If you want to purchase additional products, go to the MathWorks Web site and 
visit our Web store. There you can purchase individual products or product 
suites, add products to an existing license, purchase subscription service, and 
many other options. 
If you do not have Web access, you can contact The MathWorks via telephone 
at 508-647-7000.

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3 
License Management
3-20

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4
Troubleshooting a PC 
Installation
Introduction  . . . . . . . . . . . . . . . . . . . . 4-2
Problems During Installation  . . . . . . . . . . . . 4-3
License Manager Error Messages  . . . . . . . . . . 4-5
Troubleshooting an Installation That Uses Dongles  . . 4-14

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4 
Troubleshooting a PC Installation
4-2
Introduction
This chapter provides information that can help you solve common problems 
that occur with an individual installation or a concurrent installation.
If you cannot find a description here that matches your problem, try these 
options:
• Check the Release Notes that you received with your MATLAB products. 
This document contains the most up-to-date information about products and 
installation procedures. 
• Check the Installation Wizard for general help or search the Tech Support 
Knowledge Base for help with a specific license manager error number. Both 
are available on the Support page at the MathWorks Web site, 
www.mathworks.com
.

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Problems During Installation