ISpring® end user license agreement Review Date: September 16, 2022

13.3. Incident Notification. Licensor shall notify You without undue delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored, or otherwise processed by Licensor or its sub-processors of which Licensor becomes aware (a “Data Incident”). Licensor shall make reasonable efforts to identify the cause of such Data Incident and take steps as Licensor deems necessary and reasonable in order to remediate the cause of such a Data Incident to the extent the remediation is within Licensor's reasonable control. The obligations herein shall not apply to incidents that are caused by You.
13.4. Return and Deletion. Upon your written request Licensor will return or delete Personal Data that You (and no other customer) made available to Licensor. Licensor may also refuse such requests where returning or deleting such Personal Data would be prohibited by applicable law, or where Licensor must retain such Personal Data due to legal obligations, to protect its rights or those of a third party, or as required by Licensor for processing pursuant to a legitimate interest as documented by Licensor.
13.5. International Transfer.  The Products are provided via servers located in the United States and other countries. You acknowledge and agree that Your Personal Data may be collected, transferred to and stored by us in the United States and other countries. Your Personal Data may be processed outside of your jurisdiction wherever we or our third-party service providers operate for the purpose of providing you the Software and Software Services. The Personal Data of individuals from the European Economic Area (EEA), the European Union (EU), Switzerland and the United Kingdom is stored and processed on servers based in Ireland and Germany and stored as backup in the United States. Regardless of where your information is stored or processed, we apply the same protections described in the Licensor’s current privacy policy and ensure that the third-party recipients of your Personal Data offer an adequate level of protection and security. By using the Products You consent to the transfer of such Personal Data outside of the country in which you provide the information and You hereby expressly consent to having Your Personal Data processed by Licensor according to the Licensor’s current privacy policy as of the date of the effectiveness hereof which is incorporated into this Agreement by reference.
For purposes of facilitating transfers of personal data from the EEA, EU, Switzerland or the United Kingdom to the United States, Licensor’s DPA incorporates the latest standard contractual clauses. Where applicable, You agree to enter into standard contractual clauses with Licensor, which are available upon Your written request.
13.6. Licensor’s information gathering and dissemination practices are set forth in the Licensor’s Privacy Policy, which is available at https://www.ispringsolutions.com/company/policy/privacy.