Issue or limitation
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Solution
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Workaround
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If a driver was installed from a web package, an uninstallation shortcut is not available in the Start menu.
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In File Explorer, navigate to Program Files > Kyocera, then run KmUninstall.exe.
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None
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After uninstalling a KX DRIVER 8.0 that was upgraded from a web package, plug and play through a USB connection will configure the printer using the older driver version.
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Upgrade the driver after plug and play setup completes.
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None
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If the driver is uninstalled immediately after installation, the uninstallation fails.
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Restart the computer, then uninstall the driver again.
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None
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Printers that are connected to the computer through a USB cable are unable to enter standby mode and log zero-page jobs.
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Right-click your printer, then select Printer properties > Ports.
Clear the Enable bidirectional support check box, then select Apply > OK.
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None
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The ICC profile is not installed automatically.
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Right-click your printer, then select Printer properties > Color Management > Color Management.
Select your printer, then install the ICC profile.
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None
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Pantone® is not available for devices that do not support this feature.
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None
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None
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Japanese font substitution is not available for devices that do not support this feature.
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None
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None
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If you create a booklet in applications such as Adobe InDesign, then select Create from application settings and fold options in Layout > Booklet Settings, the output may have an incorrect fold direction.
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None
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None
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The Batch Copies feature uses the PRESCRIBE command language, with limitations including default setting to output bin and the following unsupported settings:
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None
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None
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When printing from a client computer, Status Monitor is unavailable.
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Uninstall the printer driver.
Install Microsoft .NET Framework 4.0 or later.
Reinstall the printer driver.
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None
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The User box default values differ between Microsoft Excel and Word. Excel stores its own value in the application devmode, while Word stores in the driver devmode.
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None
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None
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Upgrading to KX Driver 7.2 or later results in the first character not appearing in the User name and Department in Device Settings > User > Identification.
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None
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None
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The following advanced driver settings are not available in Print Preview:
Outer n-up borders
Poster assembly marks
180-degree rotation
Color adjustment
Gutter
EcoPrint
Prologue/Epilogue
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None
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None
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If you install the Net Manager plug-in in multiple drivers using custom install, one or more drivers do not display the Net Manager tab in Device Settings > Administrator.
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None
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Install the Net Manager plug-in on one driver at a time.
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If TASKalfa 358ci is not installed through a network connection, Custom box may not be available in the Job storage options.
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None
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To access Custom box, do either of the following:
Go to Device Settings > Device options, then double-click the HDD option.
Install the printer through a network connection and perform an auto configuration.
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For KPDL, Data passthrough does not work in some Adobe products.
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None
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None
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In Microsoft Word 2007, if you select mixed paper sizes and duplex when printing a document, the output contains an extra blank page.
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None
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None
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In Microsoft PowerPoint 2007, some contents are not printed properly when Pages per poster is 3 x 3 or more.
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None
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None
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EMF spooling is not available when PDL is set to KPDL.
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None
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None
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Watermark features may not be supported or may not function properly in the following cases:
Printing from 64-bit applications running in RAW mode.
Printing from Adobe applications such as Adobe Acrobat Reader with PDL set to KPDL and Data passthrough selected.
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None
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None
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Smart duplex printing is not supported in booklet mode.
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None
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None
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In applications such as Adobe Acrobat, Print Preview is not available when PDL is set to KPDL and Data passthrough is selected.
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None
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None
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If Print Preview, GDI compatible mode, and 16-up and higher are selected simultaneously when printing multiple complex pages, the output contains an extra blank page.
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To print correctly, clear the Print preview check box.
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None
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If the Print Preview dialog box is active for one document, you cannot access other open documents in the same application.
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To access other open documents, close the Print preview dialog box.
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None
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Grid lines may appear on some images in Print Preview because of moiré effects. However, it will not affect the output.
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None
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None
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In Microsoft PowerPoint 2010, the number of copies specified using Printer properties is not applied to the print job.
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To set the number of copies to print, go to File > Print > Copies.
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None
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In some cases, the Uninstaller cannot remove alternative drivers.
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None
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None
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With UPD and IB-50 installed, the same IPv4 appears twice in network search results.
Alphard does not support the IB-50 SNMP communication-related features (such as installer, UPD, and AutoConfig).
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None
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None
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In Microsoft Outlook 2003, the driver policy may not be available when printing from the application.
Note: Microsoft Outlook 2003 uses the Microsoft Word 2003 module to edit emails.
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In the optional settings, clear the Use Microsoft Office Word 2003 to edit e-mail messages check box.
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None
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When KX DRIVER 5.2 is mixed with later driver versions, Print preview is unavailable.
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None
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None
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For KPDL, Data passthrough does not work when PDL is changed from within an application.
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Close the application, change the PDL mode in Device Settings, then reopen the application.
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None
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When a 32-bit version of Microsoft Outlook is installed on a 64-bit version of Windows, the Outlook policy does not work in Active Directory and KYOCERA Net Manager.
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Install the 64-bit version of Microsoft Outlook for the policy to take effect on your 64-bit OS.
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None
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Application-based printing is not available with Microsoft Outlook 2010.
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In Outlook 2010, go to File > Print > Print Options.
Configure the print settings, then select Print.
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None
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Watermark image:
Supports image files up to 256 MB.
For large image file dimensions such as 4960 x 7014 or 6365 x 9500 pixels, the watermark image is not printed with Scaling set to 1000%.
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None
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None
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In Adobe Reader version 10.1.8 or later, if the user cancels a prompt that appears when sending a print job, the application may crash during subsequent printing.
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