Decision-making. For the German
army, decision-making became intuitive
based on training and experience, which
made decisions on the battlefield easier
and faster. Also, decisions were made at
the lowest levels by tank commanders
in the field, not lawmakers or generals.
There was extensive communication
so that top generals were rapidly made
aware of developments, but generals
were there to support the decisions
made in the field, so long as they were
in line with the strategy and the mission.
One of the main reasons Lean is
failing in some American companies
is that top management isn’t willing
to give up decision-making power. It
takes a high degree of trust. Oftentimes
leaders can’t bring themselves to trust
their teams to make the key decisions
needed for day-to-day action.
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