Concierge - Typical guest requests handled by a concierge include:
- Providing directions and information
- Making airplane, theater, train ticket
- Reservations for dining
- Arranging for secretarial services
- Handling mail and parcel services
- Arranging sightseeing tours
- Transportation arrangement
- Limousine services
Concierge - Airport representatives
- Greet hotel guests at airport
- Arrange taxis from airport
- Take hotel bookings
- Assist departing
Telephone Operator - PABX stands for private automatic branch exchange. This area is commonly referred to as the switchboard and is staffed by switchboard / telephone operators.
- Most large hotels have room-to-room dialing by which guests in one room can dial directly to another room.
Telephone Operator - The greatest duty of a telephone operator is that of transferring calls from outside the hotel to the appropriate guest room.
- For security measurement, operators must do this without giving out the room number of a hotel guest.
Telephone Operator - The telephone operator may seldom be face-to-face with guests of the hotel, but plays an important role in representing the hotel to the guest. For this position, a friendly and courteous tone of voice is all-important.
- The duties of the telephone operator include:
- Answers incoming calls
- Directs calls to guestrooms through the switchboard / PABX system
Telephone Operator - Provides information on guest services
- Processes guest wake-up calls
- Answers inquiries about hotel facilities and events
Guest Relations Officers (GRO) - Make guests feel welcome
- Provide personal services
- Handle guests problems and complaints
- Take care for VIPs and frequent guests, escorting them on arrival
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