Level: cefr a2 – B1

https://www.modul.ac.at/staff-development-courses
English for Hospitality
Course Preview

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Currently available lessons 
Checking in: the process
Filling in forms
Dealing with communication problems
Checking in: dealing with questions
Explaining breakfast options
Responding to common requests
Offering to help
Giving directions
Checking out
Dealing with telephone reservations (1)
Dealing with telephone reservations (2)
Writing messages 
Describing features of a room
Talking about leisure activities
Offering business facilities
Responding to requests
Assisting families with children 
Emergency notices
Dealing with room enquiries
Assisting guests with disabilities
Dealing with common problems and complaints
Handling more serious complaints
Telling guests about local attractions
Directing guests to local attractions
Talking about duties
Explaining different jobs
Reading policies and procedures
Replying to online messages
Dealing with emergencies
Being successful at work
This is a course preview; final content and features are in development so the final course may vary slightly.
https://www.modul.ac.at/staff-development-courses
English for Hospitality
Course Preview

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