Listening audioscript

 
COMPLETE TEST 2 
 
 
LISTENING 
Page 520
[ track 252-253]
 
Questions 1 through 5. 
Listen as a student consults with a university office 
worker. 
(Woman) 
Next in line, please … sorry about the wait. The first few weeks of the 
semester are always hectic, but anyway how can I help you? 
(Student)
Um, I have a question … a question about my grade report. 
(Woman) 
For last semester? 
(Student)
Yeah. You see, I didn’t exactly get my grade report. 
(Woman) 
Well, grade reports for last quarter were mailed out two weeks ago. You 
should’ve received yours by now. 
(Student)
Yeah, I received a grade report for last quarter … it’s just … I received it 
in the mail, but … 
(Woman) 
You got it, so what’s the problem? 
(Student)
Well, I received a grade report in the mail, but the grades on it are all 
wrong. 
(Woman) 
Well, if you have any questions about the grades you received, you 
should talk with your professors. That’s not something we deal with. 
(Student)
No, that’s not what I mean. It’s not that I received lower grades than I 
expected. It’s that the grades are for courses I didn’t take.
(Woman) 
What? That’s really odd. Let me check the computer. Can I get your 
name and address? 
(Student)
Sure, Anthony Taylor, 314 Bay Street. 
(Woman) 
Okay, this is really strange, I found your name, but with a different 
address, 573 Pine Street. What courses did you take last semester? 
(Student)
I took Latin American history, Spanish, political science, and a biology 
class. But all the grades listed on the grade report that was sent to me 
were mathematics and physics classes. 
(Woman) 
Okay so, it’s your name and address on the grade report, but you didn’t 
take the courses listed there? Wait a minute…. let me look up something 
in another file. Hmm …
(Student)
What is it? 
(Woman) 
Did you submit a change of address form last semester? 
(Student)
Yeah, I did at the beginning of last semester when I was moving out of 
the dorms. But I don’t get it. I got the grade report at my new address. 
(Woman) 
I think I know what the problem is. What is your middle name? 
(Student)
Brian, Anthony Brian Taylor? 
(Woman) 
Okay, here’s the problem, we have two students named Anthony Taylor. 
(Student)
Really? There’s another Anthony Taylor? 
(Woman) 
Yes, in a university of this size it is not unusual to get duplicate names, 
but you’re Anthony B. Taylor, and the other is Anthony M. Taylor. So, the 
grades listed on the report for Anthony M. Taylor are Latin American 
history, Spanish, political science, and biology.

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LPREP IBT 3 E AS 
FINAL 11/22/14
11/22/14 
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(Student)
So you think the grades got mixed up? 
(Woman) 
Exactly. Someone in our office must have gotten confused when you 
turned in your change of address form. I think his grades ended up on 
your grade report and your grades ended up on his. 
(Student)
I see. So what happens now? 
(Woman) 
Let me check with your professors and make sure I have the correct 
information in the right places. Then I’ll send out a new corrected grade 
report to you. 
(Student)
When should I have it? 
(Woman) 
You probably won’t have it for two weeks because it may take that long 
to resolve the issue and then mail out new grade reports. 
(Student)
That’s fine as long as the problem gets solved.