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THE DIMENSIONS OF COMPETITOR ANALYSIS
Both the message and the media used by competitors warrant close analysis. Some com-
petitors may be better at exploiting new advertising techniques
or media, whereas others
may be more adept at public relations. Again, analysis will show where competitors are
strong and where they are vulnerable.
Finally, understanding the distribution strengths and weaknesses of competitors can also
identify opportunities. Dell, for example, decided to supply direct to
businesses, rather than
distribute through office retail stores where its established competitors were already strong.
At the time this was considered an innovative and insightful competitive move.
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