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INTRODUCTION
Introduction
Our approach to marketing analysis so far has rested largely
on the identification and
exploitation of key differences – in marketing capabilities and competitive strengths, for
example. Our attention now focuses on two particularly important areas of differentiation:
the differences between alternative market offerings as far as customers are concerned. That
is, the
competitive positioning of suppliers,
products, services and brands and the differ-
ences between customers – in
terms of their characteristics, behaviour and needs – that
are important to marketing decision makers in developing strong marketing strategies and
market segmentation .
The distinction between competitive positioning and market segmentation is illustrated
in Figure 7.1 , which suggests that the key issues are as follows:
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