586
INDEX
organisational values 32
organisations
distinctive competencies 33
positioning 33
pressures on 64–5, 66–8
original equipment manufacturer (OEM) 446
O’Shaughnessy, J. 122
ostriches, new product category 337
Otis 538
outbound logistics in value-chain analysis 125–6
outside-in competencies 532, 540
outsourcing 437–8
over-positioning 174, 175
over-servicing 363–4
overheads 127
Oxfam 105
packaging for product differentiation 267
palm oil 310, 514, 518–19
Palma, Stefania 90–3
Palmatier, R. and Sridhar, S. 205
Palmisano, Samuel 395, 427
paranoids, technology customers 291
Paris Climate Conference (COP21) 17
Parker, Mark 270–1
Parker Pens 31
part-time marketers 455, 461
partners, services to 366
partnerships
and alliances 436–40
joint ventures 439–40
outsourcing 437–8
vertical integration 440
characteristics of 438–9
pressure for 425–9
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