Microsoft Word Writing Guide Letters
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Writing Guide Letters
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1 Writing Guide: Letters 2 Writing - Yozish (45 minutes for both tasks) Letters (20 points, 120-140 words) 1. Identify the type of letter you are being asked to write. Is it a formal, semi-formal or informal letter? The entire tone of your letter is based on your answer to this question. Adjust your style and choice of words according to the type of letter you have been asked to write. 2. Open and close the letter correctly. Remember that each type of letter requires a different opening and closing. The chart below will help you remember this: Style Characteristics Opening Ending Formal To someone you have not met, whose name you don't know Dear Sir / Madam Yours faithfully Semi- formal To someone you may or may not have met, whose last name you know & use Dear Mr Brown, Dear Ms Stone Yours sincerely Informal To someone you know well, whose first name you know and use Dear John Dear Anita Best regards Warm wishes 3. Open a formal and semi-formal letter with a formal sentence. Don't try to be friendly, as you do not know the person you are writing to. Get right down to business and indicate the reason you are writing, as shown below: Dear Sir / Madam, I am writing to inquire about / I am writing in connection with... Dear Mr Jones, I am writing to inform you ... / I am writing in connection with... 4. Open an informal letter with a general, friendly paragraph. With friends whom we know, we care about the whole person. We have a broader relationship in the context of which this communication is taking place. So it is best to acknowledge that friendship first, before getting down to the reason for your letter. In fact, the first paragraph could be purely friendly small talk, unrelated to the reason for your writing. Look at the example below: Dear Jane I hope you and your family are all well. It was such a pleasure to see you again last summer. We sure had a great time catching up with each other after so many years. You have always been a cherished friend, no matter how much of a gap there has been since we met. Anyway, the reason I'm writing is that I have some good news - I am getting married this summer... 5. Identify the main purpose of the letter. Are you asking for help, apologizing, inviting someone, complaining or thanking someone? Learn appropriate and polite expressions that will support what you need to say. 6. Learn and use standard written phrases. Students sometimes struggle to finish their writing in time. This happens when you are trying to write every sentence from scratch. The fact is, in conventional letter writing in English, we use a number of standard expressions and phrases and add on to them the specific information we wish to communicate. By learning how to use these expressions, you will find the letter writing task much easier and will never have to fight for time. 7. Make sure you write at least 120-140 words. Practice writing letters till you know what 120-140 words feels like and looks like. You will lose marks if you write less. You will not lose marks if you write more; the only restriction on writing more is in terms of time, not the number of words. 8. Learn the correct spelling of commonly used words. It is surprising how many students make a mistake when spelling words such as "sincerely", "faithfully", "in connection with" and so on. You can prevent yourself from losing marks by learning the correct spelling of these words and expressions which you are highly likely to use on your exam. 9. Stay on topic. In order to complete your letter within 20 minutes or less, practice writing letters where you stick to the point. The Letter task does require you to make up a bit of a story to complete your letter, but don't make your story so complicated that you run out of time. 10. Include all three bulleted points. If you exclude even one of the points given to you in the question prompt, you will lose valuable marks. Practice writing letters that include the three points and go back and check that you have included them in each practice exercise you do. Assessment Your answer will be assessed based on the following criteria: Task Achievement: Does your letter answer all the parts of the question? Are all your ideas relevant? Coherence and Cohesion: Are your ideas well organized, clear and well connected? Lexical Resource: Have you avoided repeating the same words and copying words from the question? 3 Grammatical Range and Accuracy: Have you made few grammatical mistakes and shown a range of grammatical structures? Letter Topics - Formal 1. Asking for Information You live in an English speaking country and you want to do some voluntary, unpaid work in a developing country. Write a letter to a company called Cultural Expeditions, which organizes such trips. In your letter: 1 Explain why you want to do the voluntary work. 2. State what your skills and experience are. 3. Indicate where you would like to volunteer and for how long. Begin your letter as follows: Dear Sir / Madam You should write at least 150 words. You should spend about 20 minutes on this task. 2. Applying for a Job You have decided to apply for a job as a Spanish instructor that was advertised in the April edition of the magazine Teaching Professional. This ad was posted by Mr John Sullivan, director of the Spanish department at The Language Institute of Great Britain in London, England. In your letter to Mr Sullivan: 1 explain why you are writing 2 describe your qualifications and experience 3. explain how they can contact you Write at least 150 words. You should spend about 20 minutes on this task. 3. Making Suggestions You eat at your college cafeteria every lunchtime. However, you think it needs some improvements. Write a letter to the college magazine. In your letter: 1 explain what you like bout the cafeteria 2 . say what is wrong 3. suggest how it could be improved Begin your letter as follows: Dear Sir / Madam You should write at least 150 words. You should spend about 20 minutes on this task. 4. Applying for a Job You are looking for a part-time job. Write a letter to an employment agency. In your letter: 1, introduce yourself 2. explain what sort of job you would like 3. say what experience and skills you have Begin your letter as follows: Dear Sir / Madam You should write at least 150 words. You should spend about 20 minutes on this task. 5. Complaining to a Bank You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: 1, explain why you are writing 2. express concern about the missing card 3. ask them what they intend to do Begin your letter as follows: Dear ________, You should write at least 150 words. You should spend about 20 minutes on this task. 6. Informing an Organisation Last Tuesday you flew from New York to Paris. When you arrived home, you discovered that you had left your cabin bag on the plane. Write a letter to the airline. In your letter, you should explain: 1, where and when you lost your bag 2. what your bag looks like 3. what its contents were Begin your letter as follows: Dear Sir / Madam You should write at least 150 words. You should spend about 20 minutes on this task. 7. Applying for a Job You have seen an advertisement for part-time work in a hotel for three months over the summer. Write a letter to the manager. In your letter: 1, say what experience you have 2. ask what the work involves 3. enquire about conditions Begin your letter as follows: Dear Sir / Madam You should write at least 150 words. You should spend about 20 minutes on this task. 8. Making Recommendations You normally go shopping in the area where you live. However, you think some of the facilities for shoppers could be improved. Write a letter to your local newspaper. In your letter: 1, say in general what you like about shopping in your area 2. say what is wrong with the facilities 3. suggest how they can be improved Begin your letter as follows: Dear Sir / Madam You should write at least 150 words. You should spend about 20 minutes on this task. 9. Applying for a Job You would like a temporary job working in the summer camp which runs sports and outdoor activities for children and young people next summer. Write a letter to the organizers of the summer camp. In your letter: 1, explain what sort of job you would like to do 2. describe your personality 3. say what experience and skills you have 4 Begin your letter as follows: Dear Sir / Madam You should write at least 150 words. You should spend about 20 minutes on this task. 10. Complaining about a Product You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to the store. In your letter: 1, tell the store where you live & what happened 2. explain the problem with the laptop 3. state what action you would like the store to take Begin your letter as follows: Dear ________ You should write at least 150 words. You should spend about 20 minutes on this task. Letter Topics - Semi-Formal 1. Arranging Accommodation You are being sent on a one month work assignment in San Francisco, California. You need a place to stay while you are there. Write a letter to the Maury Samson Real Estate Agency. In your letter: 1, explain the situation 2. describe the kind of accommodation you would like 3. provide the dates you will need it Begin your letter as follows: Dear Mr Samson, You should write at least 150 words. You should spend about 20 minutes on this task. 2. Asking for Permission You are studying overseas. You need to return to your country before the end of the semester for a family event. Write a letter to your supervisor. In your letter: 1, Request time off 2, Explain why you need to leave early 3.Reassure him / her that your studies will not suffer Begin your letter as follows: Dear Mr / Ms _______ 3. Complaining to a Landlord You have been living in a rental apartment for the past year. Recently a new neighbour moved in who has loud parties several times a week. Write a letter complaining about this to the landlord. In your letter: 1, explain the situation 2. describe why it bothers you 3. suggest a solution Begin your letter as follows: Dear Mr / Ms _____________, You should write at least 150 words. You should spend about 20 minutes on this task. 4. Making a Suggestion You exercise regularly and have been a member of many different gyms. Recently, you moved into a new neighborhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the change rooms. Write to Mr Koto, the manager. In your letter: 1, explain who you are 2. describe the problem exactly 3. make suggestions to improve the gym Begin your letter as follows: Dear Mr Koto, You should write at least 150 words. You should spend about 20 minutes on this task. 5. Booking Accommodation You are going to take a short holiday in Singapore and you want to rent a holiday apartment while you are there. Write to the tourist information office. In your letter: 1, explain what you need 2. say when you plan to be there 3. ask for information about prices Begin your letter as follows: Dear Mr / Ms __________ You should write at least 150 words. You should spend about 20 minutes on this task. 6. Explaining to a Neighbour You are having a graduation party next Saturday night. You have invited 50 people to celebrate at an outdoor barbecue evening, which may continue into late into the night. Write a letter to your elderly neighbour. In your letter: 1, explain what will be happening 2. offer your apologies in advance 3. invite her to join the celebration Begin your letter as follows: Dear Mr / Ms _________ You should write at least 150 words. You should spend about 20 minutes on this task. 7. Asking for permission You are supposed to hand in a mid-term project for your psychology class by November 1st. However, your brother is getting married in Hawaii at the same time and the entire family is traveling there for the occasion. You would like an extension on the due date for submitting the project. Write to your professor. In your letter: 1, explain the situation 2. remind the professor of your fine academic record to date 3. ask for an extension of the due date Begin your letter as follows: Dear ________ You should write at least 150 words. You should spend about 20 minutes on this task. 8. Making a Suggestion 5 You live in a high-rise building, which has a communal laundry room. There are many washers and dryers there, but even more residents. Sometimes people don't come in time to empty the machines and other residents have to wait for a washer or dryer. You think the building management should purchase 10 extra laundry baskets and make them available for such times, so the machines can be freed up. Write to the Property Manager, Mrs Williams. In your letter: 1, explain how long you have been a resident 2. describe the problem 3. propose your solution Begin your letter as follows: Dear Mrs Williams You should write at least 150 words. You should spend about 20 minutes on this task. 9. Asking for Permission You have received a job offer for a position you have wanted for a long time. You are expected to start on July 1st. However, you can only start a week later due to personal reasons. Write a letter to Mr Jackson, your new boss. In your letter: 1, show your enthusiasm for the job offer 2. explain the problem 3. suggest what you can do Begin your letter as follows: Dear Mr Jackson, You should write at least 150 words. You should spend about 20 minutes on this task. Letter Topics - Informal 1. Inviting a friend You are studying English at a private language school attended by many international students. You are planning a surprise birthday party for a friend who has been feeling particularly sad and homesick. Write to another classmate and invite him / her to the party. In your letter: 1, explain the reason for the party 2. give the date and time of the party 3. suggest what the classmate could bring to the party Begin your letter as follows: Dear ________ You should write at least 150 words. You should spend about 20 minutes on this task. 2. Advising a friend about a holiday An English-speaking friend wants to spend a two-week holiday in your region and has written asking for information and advice. Write a letter to your friend. In your letter: 1, offer to find somewhere to stay 2. give advice about what to do 3. give information about what clothes to bring Begin your letter as follows: Dear _______ You should write at least 150 words. You should spend about 20 minutes on this task. 3. Apologizing to a friend You borrowed an important textbook from a classmate last term. You now realize your classmate had returned home overseas and you still have the book. Write a letter to to him / her. In your letter: 1, apologize for the mistake 2. find out how important the book is to him / her 3. say what you will do Begin your letter as follows: Dear _____________ You should write at least 150 words. You should spend about 20 minutes on this task. 4. Thanking a friend for a holiday You have recently been to stay with an old friend for a few days. You hadn't seen each other for a long time. Write a letter to the friend. In your letter: 1, say how you felt about the visit 2. refer to something enjoyable that you did while staying with him / her 3. invite your friend to visit you Begin your letter as follows: Dear ________ You should write at least 150 words. You should spend about 20 minutes on this task. 5. Advising a friend about work An English-speaking friend is coming to study in your town next year and has written asking for information and advice. Write a letter to your friend. In your letter: 1. Offer to find a place for him / her to live 2. Give advice about how to find a part-time job 3. Give information on where he / she can learn your language Begin your letter as follows: Dear __________ You should write at least 150 words. You should spend about 20 minutes on this task. 6. Forgetting something at a friend's You stayed at your friend's house when you participated in a conference in Australia. You left a briefcase with important documents in your room. Write a letter to your friend. In the letter: thank your friend for the stay 2. describe the briefcase 3. ask him/her to return it to you by post Begin your letter as follows: Dear _________ You should write at least 150 words. You should spend about 20 minutes on this task. 7. Reminding a Friend 6 A year ago, you lent your favorite book to a friend who you thought would enjoy it. Unfortunately, your friend has forgotten to return it. The book has sentimental value to you as it had been presented by your grandmother. Write a letter to your friend. In the letter: 1, ask how he or she is doing 2. remind him / her about the book 3. explain why you need it back Begin your letter as follows: Dear ________ You should write at least 150 words. You should spend about 20 minutes on this task. 8. Congratulating a Friend Your best friend just had her first baby. You are currently overseas but will be returning to your hometown in a week. Write to your friend. In your letter: 1, congratulate your friend 2. tell her when you will be returning home 3. ask when you could drop in to meet her and the baby Begin your letter as follows: Dear _________ You should write at least 150 words. You should spend about 20 minutes on this task. 9. Requesting Help Your parents will be celebrating their 40th anniversary next month. You are planning a big celebration, but you are not sure how to make the occasion really memorable. Write to your best friend, Joan, who is a professional event planner. In your letter: 1, explain why the occasion is special 2. ask for her assistance 3. set up a time to meet at your friend's convenience to discuss your plans Begin your letter as follows: Dear Joan, You should write at least 150 words. You should spend about 20 minutes on this task. 10. Admitting a Mistake You attended an old friend's wedding in another city, about 3 hours away, a week ago. It was an outdoor wedding held on a rainy day and you had taken along a rather expensive, elegant umbrella. When you returned, you were tired and went straight to bed. You had a very busy week.This weekend, when it started to rain, you realized you had the wrong umbrella. You must have taken someone else's umbrella, which was very similar to your own, when leaving the wedding reception. Write to your friend who got married. In your letter: 1, congratulate him / her on the beautiful wedding 2. explain the situation 3. ask how you can return this umbrella and locate your own Begin your letter as follows: Dear Joan __________ You should write at least 150 words. You should spend about 20 minutes on this task. Letter Writing - Useful Words & Expressions To complete your letter writing task within 20 minutes, it is helpful to know some common phrases and set expressions. Being able to use these will allow you to express your ideas quickly and effectively, without thinking about each and every word. While you're learning their meaning, also make sure you can spell them perfectly. Finally, try the quiz at the bottom of the page to see how well you know these important expression. Apologizing I'm sorry about... I am sorry that... I'm very sorry about... I'm very sorry for... Please forgive me for... I'd like to apologize for... Please accept my apologies. Please accept my sincere apologies. (very formal) Asking for Help I'd be grateful if you could... I would be grateful if you could... I would appreciate it if you could... Could you please... I was wondering of you could help me.(informal) I would like to know... Asking for Information I am writing to enquire about... I am writing to find out about... What I am looking for is... I would like to know about/if... Closing I look forward to seeing you. I look forward to hearing from you. I look forward to meeting you. Complaining / expressing dissatisfaction I'm writing to express my dissatisfaction with... I'm writing to express my annoyance with... I am not happy about... ...was very disappointing. Conveying regards Please give my best regards to your family. Please pass on my best wishes to your wife and children. Please give my regards to your parents. Expressing satisfaction I was delighted to hear that... I was very happy to learn that... I was thrilled to find out that... I was glad to hear that... ...was very enjoyable. Expressing concern / sympathy I was sorry to hear about... (your accident/ illness) I am writing to express my concern about... Giving bad news I regret to inform you that...(semi-formal) I am sorry to tell you that...(informal) I regret to advise you that...(formal) I am afraid I have some bad news.(informal) Giving good news Giving reasons This is because... Making suggestions Would it be a good idea to... 7 I am pleased to inform you that...(semi- formal) I am delighted to tell you that...(informal) I am happy to advise you that...(formal) I thought you might like to know that... This is because of... This is due to... (formal) This is as a result of...(formal) This is owing to...(formal) Perhaps it would be a good idea to... Thanking Thanks. Thank you. Thank you very much. Thank you kindly. I can't thank you enough. No words can express my gratitude. I am extremely grateful for... I very much appreciate your ______ing Letter Samples You successfully passed a job interview. You are expected to start on November 15, but you will not be available on that date. Task: Write a letter to your new boss, explaining your situation, expressing your concern and suggesting a solution. Dear Sir/Madam, I am Leonardo Gomes and I have recently passed a job interview for the Software Engineer position at the Software Infrastructure group. I was expected to start on November 15, as agreed, and am writing because, unfortunately, I will not be able to present myself on that date. During the interview I estimated fifteen days as the amount of time needed for me to finish my activities at my current job and start at your company, but due to fact that I got sick for the last whole week and was not able to work, I could not finish my tasks and will need another week to do so. If necessary, I can give you a copy of a letter from my doctor informing that I had to stay at home and under medical care during that week. I sincerely apologize for the inconvenience and hope this will not affect our relationship. If I am expected to present any other form of proof or talk to someone else in the company, please let me know. Faithfully yours, Leonardo You stayed at your friends’ house when you participated in a business seminar in Australia. You left a file with important documents in your room. Task: Write a letter to your friend, describing the file and ask him/her to return it to you by post. My dearest Philip, I am sorry I am writing only now. Firstly, I would like to thank you for all the attention and support you gave me while I was in Sydney. Things like that are priceless and all I can give you is my gratitude. I expect you and Ingrid to come to Rio soon, so that I try to somehow propiciate equally joyful moments as those you propiciated to me. I am writing also, because of the fact that I forgot a very important document in the room where I stayed at your house. The document is a signed contract and was the most important reason for my trip to Australia, after the business seminar I attended. You certaintly can imagine how desperate I have been in the last days looking for this document in my luggage. I could not find it anywhere and now I am sure I left it in your house. Please let me know if you find it, and post it with express delivery as soon as possible. I will pay for the expense; just let me know what is your bank, account and branch numbers. With best wishes, Leonardo You and your family are planning to spend a weekend at a seaside hotel. Task: Write a letter to the hotel making the arrangements. Let them know when you will be arriving and leaving, what type of rooms you would like, and ask them how much the weekend will cost. Also enquire about activities and places of interest near the hotel. 8 Dear Sir/Madam, I am writing this letter to make arrangements for the stay during the weekend at your hotel and to get more information on the places of interest and different activities nearby. I will be arriving with my parents and wife to celebrate my parents wedding anniversary on the 4th of July which will be on Saturday morning, and leaving on the 7th of July afternoon. I am looking to book double-rooms with the attached bathroom for more privacy and convenience. I would love to have at least one bedroom with the balcony or seaside view for my parents. I would also appreciate if you could provide me with the list of activities that we can take part in during our stay for more fun and adventure. I prefer the locations to be nearby the hotel as we are not familiar with the place. Furthermore, I would also like to know if there are any historical sites or market nearby where we can explore more about the place's history and local culture. You could send me the detailed information through email or fax no later than the 4th of July with the total cost of stay during the weekend. I look forward to hearing from you. Yours faithfully, A.G. You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter: – describe what you purchased, – explain why you are not happy with the purchase, – tell them what you would like them to do about the situation. Dear Sir or Madam, I am writing this letter to express my disappointment with a recent purchase on your online store, order number #7298883. I ordered a set of soccer equipments that were advertised on your site as a package including 3 pairs of socks and a pair of soccer boots. However, on their arrival I found out that there were only 2 pairs of socks. In addition, there were scratches on the boots that suggest that they had been used before and returned to your store. I have since found the same offer on another website and will be returning the packages to your office. I have read the refund policy, and as I am dissatisfied with the product, I would like to request a return of all fees paid, as well as the postal and packaging fees. Should you have any questions, you can contact me via email, my address is raymond_squared@live.com . I look forward to a swift resolution to this matter. Thanks for your time, Raymond Jose You are not happy with the course you are doing at college and would like to change to a different course. Write a letter to the college director requesting to change your course. You should include details about: – what course are you doing now – why you are not satisfied with that course – what course would you like to change to Dear Mr. Hodgkins, I am currently enrolled in an Italian cooking class at St. James and am writing regarding some difficulties I have had doing this subject for the past two weeks. I would like to know if it is possible to change my course. I believe that the last day allowed for students to make any changes was Wednesday 5th June but, in my situation, the circumstance is uncompromising. The fact is that, during the enrolment session, no one mentioned that I needed to be literate in Italian, which I’m not. 9 Therefore, you will comprehend that for me, getting an understanding of what the teacher is saying is beyond comprehensible. Thus, I am requesting that my current enrollment be transferred from the Italian course to the French cooking class. As unlike in Italian, I am fluent in French. I apologise for any inconvenience this may cause to you and the staff and look forward to hearing from you. Yours sincerely, Sandrine Mo You are going away to travel for the summer. A friend will be looking after your house while you are away. Write a letter to your friend. In your letter: – say where you are going – describe your house – explain some of the things your friend must do to look after your house. Dear Sam, Thank you in advance for looking after my house and my lovely puppies when I am on vacation. You know how excited I am to go to Bali! It is indeed a dream coming true now. I just want to let you know that my house has just been renovated and since you haven’t been to my place for a couple of months, you have to use the stairs next to the car park instead using the main entrance door. The ground floor will not be accessible and will be locked for maintenance reasons. I need to mention a couple of things which you need to look after during my absence. My dogs will be staying on the top floor and I will be very grateful if you can feed them thrice a week. Last not least, could you please clean the dogs poop as well. Please feel free to contact me in case of any emergencies on my cell phone 04245681112 or via email as well xxyyzz@gmail.com. Yes I know, I have not forgotten your treat as I owe you this one mate ! Thank you once again for your help. See you soon, Jane Your neighbours have a dog that is noisy at night. You can’t sleep. Write a letter to your neighbours. In your letter: – describe the problem with the dog – explain why it is important for you to sleep – outline what your neighbours could do about the situation. Dear Mr Brown and Mrs Brown , I am writing to you to bring to your attention a problem that i have been having with your dog at night. As you may already be aware of, your dog started making small detours at night around the neighborhood, digging holes in the gardens and often making loud noises. I was awoken by your dog’s barks several times lately, and I had even consult a doctor and had been prescribed some sleeping pills. This wouldn’t have been as big of a problem for me if I wasn’t in the middle of my exams, but since I am, it is crucial for me to take good rest and sleep during the right hours; I have morning exams to wake up to. I will therefore be grateful if you could have your dog looked after by another member of your family away from this neighborhood, even if only until my exams are over, which will be in about three weeks time. Thank you for taking time to read this letter, I hope to hear back from you with good news. 10 Yours sincerely, Jeongsup Byun Write a letter to an English-speaking friend. In your letter – explain why you changed jobs – describe your new job – tell him/her your other news Dear John, I am writing to let you know that I finally got a Software Engineer position in Google. I am so happy to share this news with you. As I told you earlier, my previous job was so bored to me. I kept working on fixing uncountable bugs of an existing system. Thus I started seeking new job opportunities 2 months ago. Since I walked in Google’s office during my first interview, I immediately knew that this was my ideal work place. My major responsibility is tuning search results on several Google’s products. The most exciting thing is that my supervisor is a pioneer in this area around the world. I believe that I can get enormous cutting-edge knowledge from him. Furthermore, I have bought a new house near my office. I sincerely invite you to come to visit next month if you are free at that point of time. With best wishes, Michael A family member is coming to stay with you. He/she will be arriving by train in the morning, but you won’t be home until the evening. Write a letter to your relative. In your letter: – explain the arrangements you have made for them to get keys and enter the house – tell your relative how to get from the train station to your house – say when you will be home and suggest what you could do together that evening Dear Tanya, How are you? I hope your journey was comfortable. I have an appointment with my dentist at 4 pm today, this is why I will not be at home when you will reach. However, I have left the keys with Mr Sharma at house #14. You can take the keys from him and enter the house. I have made some Chicken Biriyani for you and arranged the guest room upstairs so that you can take rest. When you arrive, your train will stop at the Central railway station. You need to take the exit towards Roma Street. Once you come out of the station, you need to turn right and walk 100 metres. You will find the bus stop number 58 on the opposite side of the road. You need to catch bus number 333 and get down at Robertson Stop. My address is: #27,Fleetwood St, Macgregor. I will be home by 5:30 pm, and so will be Sam and Harry as well. We have planned to watch “The Dark Knight” at home. I will make smoked salmon with chicken salad and we can have some wine with the dinner as well. See you soon. Lovingly Yours Tanay You have decided to leave your current employment. Write a letter to your employer. Include the following in your letter: – Explain why you are writing – Explain why you have decided to leave the company – Tell your employer what you plan to do after leaving your present employment Dear Human Resource, I am writing this letter in regards of terminating my contract with the organization as a Guest Service Agent. The employment contract has stated a requirement of two weeks’ notice. Therefore, my last day of employment will be on 25th of May 2012. 11 The decision made was due to personal reasons, as my family and I will be migrating to Singapore. Recently my husband has been offered a managerial position in a five star hotel, which we thought would be a better prospect for his career. Once my family and I have settled down in Singapore, I plan to look for a “work at home” job. This allows me to have flexibility with my time and would be able to take care of my children too. Leaving the company is a great loss for me as I have learnt a lot and was given opportunities to grow. Finally, I would like to thank you for the guidance provided during the period of my employment. Yours sincerely, Eve You play sport (e.g. football) for a local team. You recently heard that a player in your team is in a hospital. Write a letter to your team-mate. In your letter: – Say how you feel about the news – Ask about the treatment in the hospital – Suggest some ways of cheering him/her up Dear John, I'm sorry to hear that you’ve fallen and fractured your leg. It is extremely unfortunate that you had this accident, especially when we are having a big match next week. I understand that you're admitted in St. John’s Hospital and will be there for a week. I hope you're taken care well at the hospital. Although there had been some complaints about St. John’s in the past, I heard they have improved a lot. Did you get to consult their chief orthopaedician? His speciality is in sports medicine and he could probably suggest some specific treatments that will help you. And let me share some good news with you. Our university has granted a sports scholarship for your studies. I heard it from our coach and you should be getting a letter shortly. So it is not all gloom! Do let me know if you need any help. I will visit you at the hospital next week. Till then, bye. Regards, Prasad Your friend is coming over to stay with you. However, you will be away on vacation for a month. Write him/her a letter and say: – How to get the keys to your flat – How to operate the equipment in the flat, and – Suggest a few places of interest to visit Dear Susan, Hope this finds you well. As I wrote to you in my previous letter, I am unable to cancel the finalised trip visit my parents. But, soon after you arrive in Melbourne, contact Jessie, a good friend of mine on 0425680256. She offered her help to pick you up from the airport and you can collect the key from her. I must say that sometimes, the hot water geezer turns off automatically so, you might have to make sure it is switched on before having a shower. Also, the gas heater fixed in the lounge does not work, but you can use the oil heater in my bed room instead. If you have time you might enjoy visiting the Aquarium, the Queen Victoria Market and the Botanical Gardens as these places are not that far from where I live. I hope you are happy with this arrangement, but if you need more help or information please let me know. Looking forward to hear from you. With love, 12 Amber. You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear __________ Dear Sir / Madam I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 26 � 29, 2010. When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow inApril; however, when I got to my room, there was no heat. After complaining, a technician was sent up, who informed me they had to install a new heating unit. When I asked to be moved to another room, I was told the hotel was completely booked. Unfortunately, each night after work I returned to discover the problem had not been rectified. Eventually, I spent three horribly uncomfortable nights, wearing my coat to bed, wearing socks around the room and ending up with a bad cold from the unheated room. I had no time to complain as I had to catch a flight home right after my conference. I am shocked by this terrible service. This is not what anyone expects for $400 a night! To compensate me for this tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I am prepared to take my complaint to a higher authority. I look forward to hearing from you at the earliest, Yours faithfully, Mr John McFee (236 words) You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do Write at least 150 words. You do NOT need to write any address. Begin your letter as follows: Dear __________ Dear Sir / Madam I am writing in connection with a missing or stolen debit card from your bank. This is an urgent matter as the bank card could prove dangerous in the hands of the wrong person. Just yesterday, I received a letter from your bank's head office. It stated that my new bank card was enclosed and asked me to acknowledge receipt. However, when the envelope arrived in my mailbox, it was in a tattered state. More importantly, the debit card which was supposed to be included, was missing. I checked and rechecked around the mailbox, but found nothing. I am concerned that someone has gone through my mail and possibly stolen the card. 13 For this reason I request that you cancel the existing debit card immediately. The debit card in question is related to my account number 64729401 at your Bay and Bloor branch. After it has been cancelled, please arrange to send me a new one, as I need to travel overseas next week and will need to carry the new bank card with me. Thank you kindly in advance, Yours faithfully, Ms Brenda Holster (172 words) You eat at your college cafeteria at lunch time every day.. However, you think it needs some improvements. Write a letter to the college magazine. In your letter: explain what you like about the cafeteria say what is wrong with it suggest how it could be improved Write at least 150 words. Begin your letter as follows: Dear __________ Dear Sir / Madam I am writing in connection with our college cafeteria. Since almost every student spends some time here every day, I believe it is in everyone's best interest to find ways to improve the quality of this central eatery. The cafeteria itself is modern, spacious and attractive. The newly painted murals of the seaside give the seating area an open, airy, outdoor feeling which makes it very pleasant to eat meals there. This is further enhanced by the large green plants and flowing water fountains. The main problem with the cafeteria is in the food served! First of all, there is a very limited selection available. Each day offers up only standard North American fare of hamburgers, hot dogs, chicken nuggets and french fries. Not only is this selection unhealthy, but also uninteresting day in and day out. We have so many international students on campus, it would be wonderful to have some curries, burritos and falafel added to the menu. Secondly, since this is a student cafeteria, prices need to stay low. We have unfortunately seen two price hikes in the last two years. I am sure if we offer a wider range of foods, at better prices, the cafeteria will continue to run profitably as more students choose to eat there. Yours faithfully, Daniel Bernard You are applying for a job and need a letter of reference from someone who knew you when you were at school. Write a letter to one of your old teachers asking for a reference. In your letter: say what job you have applied for explain why you want this job suggest what information the teacher should include Write at least 150 words. Begin your letter as follows: Dear __________ Dear Mrs Sweeney How are you? I hope everything is fine at the school and that you have been well. I still remember the dynamic way in which you taught grammar to me and all of the teacher trainees in your English class. Thanks again for those important lessons. 14 I am writing in connection with a letter of reference that I need for a job that I have applied for recently. As I am due to graduate next month, I have applied for a position as an ESL teacher at a private language school in Tokyo, Japan. You might remember my telling you how very much I looked forward to teaching and traveling around the world. Now I have the chance. I am confident that I can make a difference in the lives of students who need to learn English. In the letter of reference, I would appreciate it if you could include information related to my trustworthiness, my enthusiasm and my cross-cultural awareness while in teacher training college. As the job is in Japan, they do not have the chance to interview me and will base their decision largely on my letters of reference. I would need to have the letter in two weeks, by July 1st. Thank you kindly in advance, Yours sincerely, Grace Smith You are going on a short training course at a college in Sydney, Australia. You need somewhere to live while you are there. Write a letter to the accommodation officer at the college. In your letter: Write a letter to the accommodation officer at the college. In your letter: explain your situation describe the accommodation you require say when you will need it Write at least 150 words. You do NOT need to write any address. Begin your letter as follows: Dear __________ Dear Mrs Walker I am writing in connection with my upcoming training course at your college in Sydney, Australia. I will be there to attend the Brain- Based Learning program at Victoria College for a period of three weeks from July 2st to July 22st, 2010. I am hoping that you will be able to assist me with my accommodation arrangements. As I am slightly older than most of the other participants, I would appreciate it if you could find a private studio apartment for me, close to the college. It would be ideal if I could walk to school each day, but if not, I would need access to public transportation. I understand some of the events on campus finish quite late so I would prefer not to walk in an unfamiliar neighbourhood after dark. In terms of the apartment, all I require is a bed, a desk, a TV, an Internet connection, a kitchen and a bathroom. My budget is around US $1000 for 3 weeks. As I will be arriving on July 1st, I would need the apartment to be available from that night until the day of my departure, which is July 23rd. My last night in the apartment would be July 22nd. Please let me know if you are able to find such an apartment and if not, please suggest other suitable arrangements. I look forward to hearing from you, Yours sincerely, Jane Goodwin (236 words) You have been living in a rental apartment for the past year. Recently a new neighbour moved in and has been making a lot of noise, which disturbs you. Write a letter to the landlord. In your letter: explain the situation describe why it bothers you suggest a solution Write at least 150 words. You do NOT need to write any address. 15 Begin your letter as follows: Dear __________ Dear Mr Shah I hope you and your family are all well. I am writing in connection with a problem I have with the new tenant, Jack, who has moved in downstairs. Unfortunately, his habits and needs appear to be quite different from my own. The issue is that Jack is a professional musician who plays his electric guitar late into the night. I understand he is in a band and needs to practice; however, I think he cannot do so in a residential building such as ours. As I mentioned to you when I signed the lease to the apartment, I am a full-time writer who works from home. For me, it is essential to have silence so I can concentrate on my work. With Jack playing at all hours, I have been unable to get any of my writing done, except when he is out. In some cases, I have even been forced to leave the apartment and work at a nearby coffee shop or library as the guitar playing was causing such a disturbance. I would appreciate it if you could speak to Jack and ask him to turn down the volume on his guitar or else to use headphones. I have spoken to him about it, but to no avail. I will let you know as soon as the situation improves. Thank you kindly in advance and please give my best regards to your family, Yours sincerely, Meg Snyder (234 words) Last month you had a holiday overseas where you stayed with some friends. They have just sent you some photos of your holiday. Write a letter to your friends. In your letter: thank them for the photos and for the holiday explain why you didn't write earlier invite them to come and stay with you Write at least 150 words. You do NOT need to write any address. Begin your letter as follows: Dear __________ Dear Ajay and Sunita, Thanks so much for your kind letter and the lovely photos of my holiday in Mumbai. Sorry for the delay in acknowledging your mail, but your package arrived just as I was about to leave town on a business trip. I've just returned to Toronto today. Looking at the photos brings back so many happy memories of the times we spent together and the wonderful hospitality you extended to me. I felt completely pampered by both of you! You surrounded me with warm friends, good food, amazing sights, great shopping, unforgettable cultural events and laughter-filled evenings. I would have been lost without you. I can't thank you enough. These good memories gave me an idea. I know you've always wanted to visit Canada. Why don't you plan a holiday and stay with me this summer? The weather is great at that time of year, all tourist sites are open and I could take two weeks off from work. Aside from seeing Toronto, we could drive to Niagara Falls, Thousand Islands, Montreal, Ottawa and Quebec City. I would be thrilled if you could make it. Thank you both again for the beautiful holiday and the photos which are already up on my wall. Now, I'm looking forward to hearing from you. Warm wishes, Carol (216 words) 16 You have recently started work in a new company. Write a letter to an English-speaking friend. In your letter, explain why you changed jobs describe your new job tell him / her your other news Write at least 150 words. You do NOT need to write any address. Begin your letter as follows: Dear __________, Dear Eva, How are you? I hope you've been well. Sorry for having been out of touch for a short while. There have been some changes in my life and I wanted to let you know the latest from my side. The big news is that I have finally changed my job! Do you remember when you were here on holiday, I always talked about how I hated my boring bank job? Well, it was clear I needed a change. So, finally, I took a part-time TESL course and trained to be an ESL teacher. Now I'm working full-time in a private language school. I teach General English, Business English and IELTS. Each day, I look forward to going to work. My students come from all over the world and I love teaching them as well as learning from them. Aside from that, I also moved to a new apartment near the school where I work. It's small, but downtown, so I am right in the heart of the city, instead of way out in the suburbs. Suddenly, there's so many fun things to do, in the evenings too. I am a much happier person today because of these recent changes. So, how about you? I hope you'll have a chance to visit Canada again soon. In the meantime, please write and let me know what's new with you. Warm wishes Kim (226 words) An English-speaking friend wants to spend a two-week holiday in your region and has written asking for information and advice. Write a letter to your friend. In your letter, offer to find somewhere to stay give advice about what to do give information about what clothes to bring Write at least 150 words. You do NOT need to write any address. Begin your letter as follows: Dear __________, Dear Julie Thanks so much for your latest letter. I'm really excited to hear that you're planning to visit Toronto. It will give me a chance to take you around, as you did so kindly for me when I was in Amsterdam last year. Regarding your visit, I would be happy to help in any way possible. First, unless you really like freezing weather, I suggest you come in the summer months of July or August. Though most hotels are expensive at that time, we have some wonderful guest suites available in our high-rise building, for only about $50 per night. They are fully furnished studio apartments, with a kitchen, so you can have the option of eating in. Just let me know your dates and I can make a reservation for you. Summer is also the time when all the tourist sites are open. We can visit Centre Island, Canada's Wonderland, Niagara Falls, the CN Tower, the Royal Ontario Museum, the Science Centre and Thousand Islands. The weather should be warm and comfortable, around 25 � 30 degrees Celsius, so bring your informal summer clothes, a swimsuit and an umbrella too. We do get summer showers quite often. I can't wait for you to come! Write soon with more details, 17 Warm wishes Irene (207 words) You would like to participate in a work-related seminar in another country. Write a letter to the person in charge of the seminar and ask for detailed information regarding the dates, program, accommodation and cost. Write at least 150 words. You do NOT need to write any address. Dear Sir / Madam, My name is Rona Lyn Olivar. I am currently working as an ICU Nurse (Intensive Care Unit) at a tertiary level and this private hospital is called the Urdaneta City Sacred Heart Hospital which is situated in the province of Pangasinan here in the Philippines. I have learned from our ICU Department that your expert team will be conducted an EKG (Electrocardiogram) thorough training in Singapore. I am writing to you today because I would also like to attend and ask about specific information regarding the seminar schedules, about the program, accommodation and the cost. Firstly, with regards to dates and time, I would like to ask when will be the seminar held. How many days will it take and how many hours in a day will we have to engage. What time would the training be started and ended? Secondly, I would also want to know what would be the topic outline of the program, the things we are required to bring something in and what would be the benefits for us Registered nurses who will be attending the seminar. And finally, I would also like to know about the accommodation and the cost. Since I am living here in the Philippines and Singapore is about 3 1/2 hours from my country and I have no any relatives or friends in that country. Will you be helping us to settle our staying place or do we need to have a booking in a hotel? And also because it is my first time to travel abroad, I do not know how much will I be needing to spend with it. I am looking forward to hearing from you soon regarding my concerns. Yours faithfully, R. Olivar You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In your letter » explain why you were at the restaurant » describe the problems » write about the action you want the manager to take Write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir or Madam, Dear Sir /Madam, I am writing to raise my concern about the dish I was served in your restaurant on last Sunday. I am Lattisha James, visited your restaurant on last Sunday for dinner with my family. I went there because I did shopping at the Ansar mall, near to your restaurant, and I heard much about your restaurant in the radio advertisement. When we came there, we saw a special menu written on a board and kept in front of the restaurant and name of that dish was Chettinadu fish curry. Therefore, we decided to taste that and we ordered rice with this fish curry. When we got that food, we found chilli powder on the surface of the fish and we enquired about that and one of your employees told they keep it off one hour after marinating with chilli powder with some other ingredients. Even though we felt bad, our children had it because they like fish curry. Unfortunately, my son had severe vomiting after we reach home and admitted to hospital for one day. 18 I will appreciate you if you could have taken an action about this inconvenience we had due to the food. Please instruct your chefs to follow a good hygienic manner and if they do not know to make such kind of food please do not offer it to the customers because it will affect your prosperity and our health. I hope you will take this matter seriously and will take a proper action. Yours sincerely, Lettisha Your neighbours have recently written to you to complain about the noise from your house/ flat. Write a letter to your neighbours. In your letter explain the reasons for the noise apologise for the noise describe what action you will take. Write at least 150 words. You do NOT need to write your own address. Dear Mr. & Mrs. Brock, I hope you are doing great. It is a shame that we do not know each other very well and I would like to apologise for that. I am writing this letter to respond to your complaint letter that you sent me yesterday about the noise on last Saturday. I sincerely apologise for the inconvenience and humbly ask for your forgiveness. With the concern of home safety, my wife and I decided to install a few smoke detectors in our flat, especially after we saw a devastating fire in our neighbourhood lately. We bought the devices from an online store and started to install and test the gadgets when the shipment had arrived. To ensure that the sound of the fire alarm is loud enough and everyone in the house would notice it, we tested the gadgets for about 20 minutes. Although the testing took place at midday on last Saturday, my wife and I are terribly sorry that your child’s nap was bothered. I beg for your understanding and forgiveness. Please accept this box of chocolate as a token of my deepest regret for the inconvenience. Your Sincerely, Lesner For the past year, you have been a member of a local club. Now you want to discontinue your membership. Write a letter to the club secretary. In your letter state what type of membership you have and how you have paid for this. give details on how you have benefited from the club. explain why you want to leave. Write at least 150 words. You do NOT need to write your own address. Dear Sir / Madam, I am writing in regard to cancel my membership at Superb Club. I first enrolled as a member a year ago. Since then, my membership has been upgraded to Silver Associate with a monthly fee of $50, paid every first Monday of the month. This club has given me numerous benefits by providing many activities, such as yoga classes that I am really fond of, as well as access to gym and swimming pool. Not to mention that there are always generous discounts on the food in the buffet restaurant. Sadly, given my circumstances, I would have to discontinue my membership at this club. The reason is that I will soon be moving to another city. Thus, I would no longer be able to attend any activities held in this place. If I am not mistaken, my $200 deposit will be returned to me upon membership cancellation. Please advise should there be any particular form that you need me to fill in. Thank you. I look forward to hearing from you. 19 Yours faithfully, Helen. You travelled by plane last week and your suitcase was lost. You still have heard nothing from the airline company. Write to the airline. In your letter explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear..... , Dear Sir/ Madam, I was one of the passengers who took the flight from Kuala Lumpur (Malaysia) to Melbourne (Australia) on 16 March. Unfortunately, my suitcase did not come out after the flight. Although I have explained this to Mr Johnson who was in charge at the luggage Claim office and promised to give me a call within next 24 hours, this did not happen. My suitcase is a dark brown leather with a black handle. Inside the suitcase, you will find some clothes, souvenirs for friends I will visit. There are few books and two copies of a business proposal which I need for the presentation on 30 March. I would appreciate it if you could contact me as soon as possible. If you could send this suitcase to me by courier service, I would be more grateful. I have arranged to pay for the service. My flight number, luggage claim number and address are written below. Flight Number: MH 168 Luggage Claim Number: 00269 Address: 20 Golden Road, Seremban, Malaysia. Yours Faithfully, R. You are employed full-time and also doing a part-time evening course. You are not able to continue the course. Write a letter to the course lecturer. In the letter explain why you cannot continue the course describe the situation say what you will be doing. Write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear ……………., Dear Sir, This is to inform you that I will not be able to participate in the course program any more due to a foreign official tour. For your kind information that I am working in Risk Management Division of Prime Bank Limited that has a subsidiary company in Hong Kong where an incident has been reported by the governing authority of the country for which I have to travel there for analyzing the whole situation, scrutiny the allegations against the company and take appropriate measures if necessary. As the whole process will take about two months or more depending on the situation I will not be able to take the final exam of the course also. Under this circumstance, I am requesting you to transfer the course for the next semester and allow me to take the course without any further registration for the same course. Your cooperation in this regard will be highly appreciated. 20 Yours faithfully, Safayet Ullah You are organising an executive event for the company you work for. Write a letter to the person in charge of a venue that you are considering for the event and ask for detailed information regarding dates, services and costs. Write at least 150 words. You do NOT need to write any address. Dear Sir/ Madam, I am writing this letter to inquire about your party hall that we are planning to book for an official party. We are planning to organise an official get-together party and I would like to know the available dates in the next month so that we can confirm the reservation and plan for our party. We are expecting some facilities in order to accommodate the party without any intervention and unexpected situation. Our agenda will be staff meet-up followed by an hour-long presentation, and it would conclude with a grand dinner party. We would need a high-resolution LCD projector, a big whiteboard and Wi-Fi connection facility for Laptop. Seating arrangement is expected to be for almost 100 people. We also require facilities for welcome drinks for guests and dinner for 100 people. I am curious to know about the rates to book the hall for 6 hours, from 4: 00 pm to 10:00 pm, with the list of facilities it offers. Additionally, it would be great if you can send us the full menu for dinner including drinks. I am also interested to know the best possible concession you can offer and breakdown of all expected expenses. In no way, we will compromise the hygienic and food quality and we are expecting the party to be organised without any glaring issue from your end. I look forward to hearing from you as soon as possible. Yours faithfully, Mohammed You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager. In the letter: describe the situation. explain why you are dissatisfied. say what you want the manager to do. Write at least 150 words. You do NOT need to write any address. Dear Sir, I’m writing to complain about the service that I received on 20 September from your shop. I’m really unsatisfied with your service and I hope that you take a prompt action on this matter. I always bring my computer to your shop for fixing and I’m one of your loyal customers. Last month I found that my computer stopped working and after a few minutes it restarted. In fact, I didn’t pay attention to this issue until the problem kept reappearing over and over again. So, I took my computer to your store and your customer care officer promised me to fix the issue as soon as possible. After one week, I took it back home, but to my surprise, the problem came to existence while I paid $100 to your shop and waited for one week to appear my computer without any technical problems. This is a frustrating and daunting experience that I have had with your service and I would ask you to refund me as you have done nothing for my computer. I look forward to hearing from you very soon. Yours sincerely Milad Rahimi 21 You travelled by a long distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter inform the bus company of when and to where you travelled. describe your suitcase and what happened to it. explain why the company should pay for a new suitcase. Write at least 150 words. You do NOT need to write any address. Dear sir/madam, I am writing to complain about the damages that have happened to my suitcase while travelling from Edmonton to Calgary last week on April 5 using bus service of your company ‘Mapple Tree Transportation'. Usually, I prefer to carry luggage bags made of fibre or other hard materials, but unfortunately, this time, I picked suitcase made of soft fabric. It is a make of American Tourister, blue in colour. It's rectangular shaped suitcase with wheels and telescoping handles having a top handle of black colour. The bottom part of the suitcase was torn down while forcefully pulling it from luggage box of the bus by your staff. What' more, to my surprise, left side wheel of my suitcase was also broken into the pieces due to excessive luggage pushed into small luggage box of the bus by the staff. Mishandling of passenger's luggage is truly a mistake of your staff. Damage to my suitcase happened due to inadequate management and carelessness by your staff; therefore, I request quick action in this regard and ask for full payment for the damage caused to the suitcase as the suitcase is useless for me. Awaiting prompt reply from you. Thank you in advance. Sincerely yours, Andy You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect. Write a letter to the bank. Explain what has happened and say what you would like them to do about it. You should write at least 150 words. You do NOT need to write your own address. Dear Sir/Madam, I am writing this letter in reply to a letter that I received from your bank a few days ago. In your letter, you indicated that $240 was overdrawn from my account and that is why I will be charged $70. However, I think this mistake is done by your employee or computing system. As you know, I was staying in a rented house, and my freight goes directly to the house owner account from my account. Last month, I had changed my house; moreover, I wrote a letter to you for requesting not to vest the money anymore to the owner. I have got the acknowledgement from you of my application; but, nothing is done about this matter. Perhaps, this money is overdrawn from my account because one of your employees wrongly sends the money to my former owner. However, I will request my earlier house owner so that he returns the money. I expect you will give immediate attention to this matter. I look forward to receiving your response. Yours faithfully, John You are going to visit New Zealand for an 'English and Homestay' program. You have just received details of your homestay host family.Write your first letter to the family. In your letter introduce yourself. ask the family some questions to get information that is important to you. 22 tell the family about your arrival date and time. Write at least 150 words. You do NOT need to write any address. Dear Sir/ Madam, My name is Milad Rahimi and I have registered in one of your rooms for two weeks during my homestay’ program in New Zealand. I am very pleased that I can spend my vacation with your family and I’m writing to ask you for some advice. I always was fascinated by your country and I am really happy that I can be with your family which would help me to learn a lot of things about your culture and way of life. As it is the first time I am coming to New Zealand, I am not familiar with the weather and I don’t know what kind of clothes I should bring. Would you please let me know how the quality of weather in New Zealand in the middle of September is? Also, I am a vegetarian person and I’m afraid that you would prepare appreciated foods for someone like me. As you know, I will arrive there on 20 September and according to my ticket arrival details, I would be there at 4 pm in the airport, absolutely if I won’t have any delay in my flight. I look forward to hearing from you in the near future. Yours Sincerely Milad Rahimi You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter- introduce yourself explain the situation say what action you would like the company to take. Write at least 150 words. Dear Sir/Madam, I am writing to bring to your attention a problem that I am facing with your warranty service on the purchase of a mobile phone ‘Samsung Galaxy’ from one of your stores. Allow me to elaborate. The mobile phone worked fine for the first few days, but as soon as I started using Skype on it, it suddenly froze and stopped working at all. Since this phone was covered with a 3-year warranty, I immediately sent it back to your store on Madison Avenue on 20th May. The customer service representative intimated me that the phone will be repaired in few days, and will be dispatched to my home address. But to my dismay, when I spoke to the sales representative a week ago, I was shocked to discover that they had not even sent the phone to the repair store yet. Because of this, I have not been able to attend any of my Skype conferences up until now. As per the contract, I am entitled to get my cell phone replaced as it has not been repaired in the 5 days from the date that I claimed warranty. Therefore, I expect you to ship me a brand new cell phone. I anticipate prompt action. Sincerely, Muhammad Sameed Write a letter to your friend who lives in another town and invite him/her to a party you are going to organise. In your letter explain: why are you having this party who are expected to be present at the party give directions how to get there. 23 You should write at least 150 words. You do NOT need to write any address. Dear Neha, How are you and what about the result of your M.B.A course? I am glad to tell you that I got distinction in my M.Sc. course. To celebrate this occasion, I have arranged a small party at my home on this coming Sunday. I am writing this letter to invite you to the party. I have invited all our childhood friends hence it would be a get-together party for all of us. It has been so long since we did not meet each other. This party will definitely be a good reason to meet. Moreover, last year I have shifted to a new apartment which is in Satellite area of the city. It is very easy to find my residence. First, you should reach the Satellite area, main road. Towards the left of the entrance, you will find a shopping mall, from there you just come straight away and you will find my apartment. However, if you have any difficulty in finding my home you just call me, I will send my cousin for your help. See you at the party then. Best wishes, Vishwa You will move to a new city for work. You know some people who live there. Write a letter to someone you know live there. In your letter » Ask them for help finding accommodation » Tell them where you would like to live » Tell them the type of place you are looking for You should write at least 150 words. You do NOT need to write your own address. Dear Annie, How are you doing? It’s been a while since we have spoken to each other. I have a good news to share- I will be moving to London to take a new job that I have been offered. I will reach London on 15th of Jan. As you know, I have never been to London before, so I was hoping if you could help me in finding accommodation. Though my company has arranged a studio apartment for initial 1 week, I will have to vacate the place after that. My preference would be to live closer to my workplace, which is in central London, as it would save a lot of travelling time and if I could get something near tube station and the marketplace would be great. I am mostly looking for a studio apartment. If studios are not available, I would not mind sharing a flat with a girl. But the apartment should be spacious with good ventilation. My budget is around 500 pound per month. Do you think I will get something in that budget? Looking forward to meeting you soon. Regards, Preeti You had a good meal at a local restaurant with your family. Write a letter to the newspaper to tell them about it, describe the meal you had, and why you think the restaurant is worth visiting. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: To the Editor, To the Editor, I am writing to review my recent visit to Yummy Restaurant. I made a reservation for my sister's birthday bash which occurred last week. Originally I thought only ten people would attend, but apparently, the number increased to fifteen people on the day. At first, I was worried that it would not be possible for the restaurant to accommodate more people. However, I was pleasantly surprised when the Manager told me that they could do it and would even upgrade our room to a more spacious one. The overall service was impeccable and the party went smoothly, thanks to the great staff. 24 We ordered a three-course set menu and the taste was top notch. The escargot entree was absolutely divine that I could still remember the taste of its garlic butter sauce till now. My sister ordered pan-fried salmon fillet with mashed potatoes as the main course, and people were raving about it. The dessert was a mini-opera which I thought to be rather average, though it might simply because I do not have sweet teeth. Overall, we experienced a wonderful night at this restaurant. This place is highly recommended and we have even started planning our next visit. Yours faithfully, Helen Your car is hired from a company and while you were driving on holiday, you had a small accident. You will have to write a report to the company to explain it. You need to explain the following: when and where you hired it describe how the accident happened what kind of action did you take after the accident You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir/ Madam, Dear Sir / Madam, I am a recent customer of your rental company having I rented a car from your downtown outlet in Detroit. The car hired was an economy model vehicle which I rented from March 21st to the present. I would like to commend your company on their professionalism and the service offered, and as such, I am sure you will handle my incident with these qualities. Unfortunately, I had an unavoidable accident involving the aforementioned vehicle and another party. The accident was caused by the other car failing to stop at the red light at the intersection I was passing through, and as such, the second party collided into the driver's side of my automobile. The police were informed in situ, whereupon they recorded information regarding the accident and the other driver’s insurance details. The police established the other driver's responsibility for the accident, and the second party's insurance company has been informed. I would like to request that a replacement vehicle should be offered while my current vehicle is incapacitated. Once again, I would like to commend your company's professional attitude. Yours sincerely David Clark You cannot go to a company where you got an offer. Write a letter to the HR supervisor to: » Explain the reason why you decline the offer » Express your gratitude » Explain why you like your current job very much. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir, Dear Sir/ Madam, I am writing to inform you that I have received your company's offer for a landscape designer position but I am sorry to say that I need to decline it. 25 I have known your company for decades and I have heard of the great projects that your company has recently completed. I appreciate your time on checking my portfolio online and I was flattered when I received your invitation. Honestly, it took me one week to weigh in my options. At the end of the day, I decided to decline the offer because I am happy with my achievements and role now in my recent company. Besides that, I also have big on-going projects that I want to finish to add to my portfolio before I will decide to explore other job opportunities. I hope that in the future I will have a chance to work and be a part of the success of your growing company. Respectfully Yours, Benchong Dee (Approximately 165 words) Write a letter to the Information Officer at the TAPE Information Office asking for information about the Tertiary Preparation Certificate. Describe your educational background and your reasons for wanting to do the course. Dear Sir or Madam, My name is Rona Lyn Olivar. I am writing to you today because I need information regarding your TAPE Tertiary Preparation certificate. I have finished my elementary in an exclusive girl’s school called Montessori Elementary that is situated in Baguio City, Philippines and graduated with honours on the 30th of March, in Saint Louis University located also in the same city. I want to prepare for my college that is why I want to do a tertiary preparation in your institution. I want to know what sort of preparation your office will be given us and what are the things needed while attending your preparatory program. I also want to know if you have a specific preparation course for a certain course. For instance, I am planning to take an architectural study because this has always been my dream since I was in my primary schooling. I look forward to your immediate response with regards to my concerns. Yours faithfully, R. Oliver You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much. Write a letter to the restaurant to thank them. Mention the food, service and the atmosphere. Also, suggest any improvements to make things better. Write at least 150 words. You do NOT need to write any address. Dear Manager, I am writing to express my gratitude for the service I was offered on 30th December when I visited your restaurant along with my family and friends to celebrate my birthday. It was one of the most memorable Birthday events and your staff made it, even more, special by offering a complimentary Birthday Cake. You have definitely won me as your permanent customer and I would love to recommend your restaurant to my acquaintances. The atmosphere inside the restaurant was very soothing and relaxing, Beautiful interiors and wonderful lighting system- accurately placed, neither too bright nor too low, make this place a perfect celebration and dining place. The taste of the food was just out of the world. Allow me to say that you made me nostalgic as the food tasted similar to what mother cooks for me back at home, though this made me miss my home and mother more! However, I have a suggestion to make. You may think of introducing some discount cards or offer some corporate discounts to the people of the nearby area. This, I believe, would make our dine-outs more pocket-friendly. 26 I hope that you would consider this suggestion. Once again big thanks to you and your staff for making my birthday day more fantastic and special. Your Sincerely, Pooja Gupta As part of a student social survey project, you are organising a group to visit a historical exhibition in a small town. Write a letter asking for information regarding such things as the contents of the exhibition, and the dates of its opening and closing, and if there are any discounts available. Write at least 150 words. You do NOT need to write any address. Dear Sir / Madam, I am organising a group of students to pay a visit to the historical exhibition in your town. This visit will be part of our school’s activities to encourage the students to take part in social surveys. Therefore, I would be grateful if you could supply me with the following information. First of all, what are the dates between which the exhibition will be held, and what the daily opening hours? Secondly, what is the size of the exhibition, what is its theme and what objects are on display? Thirdly, are there any other activities being held in connection with the exhibition? I must point out that I hope to bring over students to the exhibition. So I would like to inquire if there is any discount available on entrance tickets for students. If so, how much is the discount and what is the minimum number of students necessary to qualify for it? I look forward to your reply. Yours sincerely, Sarah Johnson You have a friend who lives in a city abroad. You have decided that you would like to apply to do a course at one of the colleges in this city.Write to your friend explaining what you would like to do. Tell him/her what type of work or studies you have been doing for the past few years and ask for assistance in contacting an appropriate institution. You should write at least 150 words. You do NOT need to write your own address. Dear Rachel, Sorry, I haven't written for ages. I have been so busy over the last year and I never seem to have a minute to myself. I'd like to study electrical engineering at university in Australia next year and I hope you can give me some advice. I think I would prefer Melbourne because I know a few people from my visit last year.This year I'm doing maths and physics at school and I hope to do well in my exams. However, I really don't know which university to apply to, so could you send me some information about different colleges? Also, can you find out what qualifications I need? For instance, as an overseas student, do I have to take an English test? I hope you don't mind doing this for me. It is much better to get this information from someone who lives in the country, so I hope to hear from you soon. Many thanks. Your Faithfully George Baker You are organising a trip to the Snowy Mountains in New South Wales for a group of students from Perth in Western Australia. Write to the manager of Student Hostel Services. In your letter explain when you want to visit the Snowy Mountains how long you will stay 27 how many students are in your party, and what accommodation you will require. Write at least 150 words. Dear Manager, I am writing to you to get an accommodation at your Hostel during our visit to Snowy Mountains in New South Wales with our group of Students. I am John, Lecturer at St Joseph’s college in Perth. We are planning to organise a trip to Australia next month from 2nd May to 8th May, and there we would like to visit Snowy Mountains in New South Wales with our student’s group which is located in Western Australia. We thought to stay at your Hostel during this trip to Australia for one week. We are the group of 20 students and 3 lecturers; require an accommodation of 5 rooms which is enough for us. It would be great if we can get rooms with attached bathroom and kitchen because some of our students prefer to cook themselves. Please let us know the availability of accommodation in the mentioned period and booking details if they are available. Thanking you, Yours Faithfully, John. You are due to start a new job next week but you will not be able to because you have some problems. Write a letter to your new employer. In your letter: explain your situation describe your problems tell him/her when you think you can start. You should write at least 150 words. You do NOT need to write your own address. Dear Sir/Madam, I am writing to you regarding my joining date for the post of Internal Auditor that your organisation, KSM Chartered Accountants, offered me last week. I regret to inform you that I will not be able to join on the pre-agreed date. Please allow me to apologise for any inconvenience this may cause. Please let me take a moment to elaborate why I will not be able to join your organisation on 15th June 2015. Unfortunately, last week while playing football, I sprained my ankle. For this accident, I was rushed to the emergency room and was hospitalised for the next few days. Since my doctor advised me to not to walk for the next few days, it will be practically impossible for me to join your company on the stipulated date. I trust you can understand my dire circumstances. If possible, I would like to postpone my joining date by one week. Please let me know if this would be acceptable? Looking forward to your supportive reply, Sam You recently visited a place that had a strong impact on you. Write a letter to a friend about the place. In your letter » explain where the place was and how you got there » describe what you saw » offer to take your friend there Write at least 150 words. Dear Samuel, 28 How are you? I hope you are fine as is with me, I am writing this in reference to our earlier telephonic conversation regarding a philanthropic activity. I would like to draw your attention to an area where we can do a lot of social activity. Recently I along with a group visited a slum area. This slum is situated in an interior place away from the city outskirts and could be reached by foot only. Upon entering the area, I was surprised by the children who were ready to welcome us; they were eagerly waiting that someone would bring something for them to eat. We spent about 4 hours by playing games, explained them the importance of personal hygiene, taught them few important social aspects, gave them food which we took along with us and at the end of the session we distributed around 30 winter blankets for each family in the slum. When we were in the midst of the slum, I personally saw and felt their poverty, their longing for help and need of social awareness, when we were returning back we were so happy to see a smile on their faces and this happiness made me feel joyful and satisfied. The trip to the slum infused me of an idea to gather few more and ask them for their help in helping the slum dwellers. I know that you are very much interested in these type of activities and as a person who is interested in philanthropic activities, I request you to lend your supporting hand in this program. If you are interested let me know your consent so that you can partner with us in the next visit to the slum. I promise this would definitely interest you and fulfil your desire to do something social. Thanking you and waiting for your reply in this regard. Prasad You have recently been to stay with an old friend for a few days. You hadn't seen each other for a long time. » say how you felt about the visit » refer to something enjoyable that you did while staying with him/her » invite your friend to visit you You should write at least 150 words. You do NOT need to write your own address. Dear Karan, Hope you are doing good, I am doing well here. It was indeed a great pleasure to visit you. I can never forget those moments in my life as those were the happiest and memorable moments for me. The way you treated me during my visit is really appreciated. I would like to meet with all our old friends one day. When we went to 'Wonderland', I was simply mesmerised and those are unforgettable moments. We enjoyed there like we were in our school days. I still remember the way you were afraid of water when you were a child. But your personality has been changed with time and you have turned into a very influential person, in my opinion. It would be a great pleasure to invite you to my home for my birthday next month. We will go to the nearby hill station and have a great fun there. I will expect you to be with me at that time. Best Wishes, Ram. One of your pen pals will shortly be visiting your city. For some reasons, you can not manage to meet him at the airport on time. Write a letter asking him to wait for you at the airport and tell him how to identify you. Write at least 150 words. You do NOT need to write any address. Dear Tom, I hope this letter will find you well. I am so glad to hear that you are going to pay a visit to Guangzhou on this Sunday. I can't wait to meet you right now. 29 However, I have received an urgent call from my boss that I will have to join a meeting with my customers on Sunday at 10.00 am. So I am afraid I can't catch up with you at the airport at 10.30 am as the meeting is estimated lasting for more than one hour. I will get to the airport as soon as I finish my meeting so please wait for me for a while. During that time you may collect your baggage and grab some coffee. I will probably show up around one hour later, at around 11.30 am. If you see a guy wearing the white T-shirt and black trousers, that is me. Check my photo on my Facebook again to ensure you can recognise me at a glance. I will call you in case you can't find me when I get to there. Regards. Johnny. You are going to study in a college in the UK next year. You would like to stay in the college Hall of Residence. Write a letter to the college giving your accommodation requirements. You should outline what your room and food needs are and also ask what alternatives are available if they cannot provide what you want. You should write at least 150 words. You do NOT need to write your own address. Dear Sir/Madam; I am Johnny who will join your college next year and I am writing to you to reserve a dorm in advance because I prefer to stay in a college Hall of Residence. According to the dorm introduction on the college website, I would like to choose the two-beds room on the third floor with air- conditioner and laundry machine if there is still any vacancy. If all of them are reserved, it is fine for me to get the three or four beds room as well, but the air-conditioner and laundry machine are indispensable as they are the foremost factors I would consider. As I am a vegetarian, I would like to know if the college provides food for people like me. If this kind of food is unavailable, would you tell me any restaurant near the college can provide? I will really appreciate if you can share that information with me. Looking forward to your reply! Yours sincerely Johnny You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter give details of what was wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take You should write at least 150 words. You do NOT need to write your own address. Dear Sir, I have just returned home after spending three nights at your hotel in Paddington. The staff were very friendly and the location was extremely convenient. However, I feel I must express my disappointment about the room. As we all know, London is experiencing a very warm summer this year, with temperatures around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the sixth floor. Because of the extreme heat in the room, I had to leave the windows open all night and so it was very noisy, as the hotel is on the main road and the traffic never stops in London. Consequently, I got very little sleep over the three nights. 30 I think it would be a good idea to install an air-conditioning system in the hotel. This could also be used as a heating system in the winter and would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I come to your hotel again. I look forward to hearing from you. Yours faithfully Walker Luise. You want to apply for the following job. Write a letter to Mr. Moore describing your previous experience and explaining why you would be suitable for the job. Waiter/ waitress required for evening work. Some experience would be necessary. » You should write at least 150 words. You do NOT need to write any address. Dear Mr. Moore I am Sam Emanuel. I read your job advertisement for hiring a waiter/waitress in your restaurant through the Weekly Job magazine. I would like to apply for the position as my experience and personal qualities would make me a good candidate for the opening. Currently, I am studying Hotel Management course at the Tianjin University. I want to utilise my summer holidays doing working in an industry related to my studies. I have experience working as a waiter at a local restaurant for about 5 months. My responsibilities involved taking orders and making sure that customers at my tables got their orders on time. In addition, I also worked as a bartender at a bar in downtown for three months. I am hard-working and punctual. All of my previous employers would be willing to give me a good reference if needed be. Also, I am quite flexible and able to do all sorts of tasks. And my previous waiter experience would allow me to easily set in the vacancy at your restaurant. Please let me know if you think I am a suitable person for this job. If so, I am able to come for an interview anytime of the day. Yours faithfully, Sandeep You have just rented an unfurnished flat and a friend has told you that the Opportunity Shop in the shopping centre has cheap second-hand furniture. Write to the shop owner describing what you need and asking whether they have these items and what they cost. You should write at least 150 words. You do NOT need to write your own address. Dear Sir/ Madam, I have just arrived from overseas and need to have some furniture for my unfurnished flat. A friend has told me that you have some cheap second-hand furniture for sale. Perhaps you can help me. I would like a kitchen table, some chairs, a double bed, as well as a single bed for a visitor, a cupboard for our clothes, and a bookcase. If you sell home appliances, I would like a microwave oven, a fridge, TV set and a CD player too. These must all be clean and the electrical items must be in good working condition with a guarantee of at least three months. I would be grateful if you could give me some prices for these items. If you do not supply electrical goods, can you recommend another shop which does? Also, could you let me know what you would charge to deliver goods to the High Street? Thank you for your help. I look forward to hearing from you. Yours faithfully Garcia Hall. 31 You would like to buy some electrical goods at a shop in a nearby town. Write a letter to the shop and ask if they have the things you want or whether they will be able to order them. Ask what the prices are and how long they will be able to hold the goods for you. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir, Dear Sir, I have recently purchased a studio apartment in your town which is in the vicinity to your shop. I’d like to purchase certain electronic equipment for the house. It includes, apart from the ‘popup toaster’, a hand blender, a microwave oven, a big size mixie, a juicer, a dishwasher and a couple of fans along with a dozen tube lights. In this context, I would like you to appraise me regarding their ready availability (off the shelf) in your shop. In the case of an affirmative response, you may also provide a quote for all the above-mentioned items, at the earliest. On the contrary, if the items are not in stock, would it be convenient for you to place an order for the entire lot for me? You must also mention discounts, if any, provided by your shop in case of cash purchase. Sir, as I have plans to drop down in a week following this weekend, which happens to arrive on the day after tomorrow, I’d also humbly request you to inform me the duration till the time you will be able to retain the electronic equipment, as required. I hope you will be able to provide the electric equipment, as listed here above, at almost the same time of my arrival in your town. With regards MNO You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item. You should write at least 150 words. You do NOT need to write your own address. To the Manager, A2Z Fashion House, Elizabeth Super Market. I am, Naaz, a regular customer of your store situated in Elizabeth supermarket building. I am very impressed with the unique and latest trendy collection of your store. I am writing this letter to inform you that my last shopping experience was not very satisfactory. I bought a white colour top from your store on 14t April. When I tried it in the shop, it was perfectly alright. However, when I showed it to my roommate I realised that there is a stain on the back side of the top. It is such a big stain that it could not be ignored. I believe it was exchanged with the defective piece during the billing. I immediately went to the store to get it replaced. However, the assistant mentioned that once the item is sold it cannot be exchanged or refunded as per the store's policy. I completely understand it. However, it is unfair that a customer has to suffer due to the staff's mistake. I have not removed the price tag also from the top and it is clearly visible that the stain is very old. I believe this matter deserves your immediate attention. I would appreciate if you could replace the top. It would certainly increase my confidence towards your customer care services as well. Looking forward to your prompt action, Naaz (Customer ID as mentioned in your Store card: 267457) 32 You have just spent a weekend at a friend’s house. When you returned home, you discovered you have left a coat containing some belongings in his house. Write a letter to your friend telling him that you left the coat. Tell him what the coat looks like, where you think you left it and what was inside it. Make some suggestions about how to get it back. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Steven, Dear Steven, I am back at home now after that great weekend at your house. Thanks very much for putting me up. I hope you‛ll be able to come and stay with me sometime soon as well. Unfortunately, I left my new coat at your house. Do you remember the dark brown one that I wore when we went walking on Saturday afternoon? It is a New Look coat that goes down to mid-thigh level. It has a black collar, dark brown buttons and large pockets on both sides. I think I left it on the hooks behind your front door. Do you remember we hung up our coats there when we got back from our walk? It‛s quite important for me as I have my wallet in the inside breast pocket and my diary in the right outside pocket. I have a friend who is driving through your town on Thursday and he will be quite near your office. Could he please collect it from there? I have given him your office phone number and he will call you on Thursday morning. Give me a call if this is not possible. Anyway, thanks again for a great weekend and I hope to see you soon. Regards, Breene Flower. You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter. You should write at least 150 words. You do NOT need to write your own address. Begin your letter as follows: Dear Sir, Dear Sir, I am writing to complain about the service that I have received at your bank. Two weeks ago I ordered a cheque book by filling out the appropriate form when I visited the bank but since then I have not received the cheque book and I have received no other correspondence from the bank. It is quite urgent for me as I have quite a few bills that I need to pay that can only be paid by cheque. Please write to me as soon as possible and let me know how much longer I will have to wait for my cheque book and please explain why I have had to wait so long. I would also like to know what action you are going to take regarding this bad service. I have been a customer of your bank now for fifteen years and this is the first time I have had to complain. It is very disappointing. I look forward to hearing from you soon. Yours sincerely, Rocky. You are writing your first letter to a pen pal. Describe your previous studies and work experience, your current activities, hobbies and interests. Tell your pen pal that you will be visiting him/her. You should write at least 150 words. You do NOT need to write your own address. Dear John, 33 Hi! This is Raj, from Delhi, your pen pal. It was nice to learn from your letter that we both share quite a lot of common interests and hobbies. The subjects that we had opted in our respective secondary studies are co-incidentally common. As a matter of fact, it is due to this reason that the industry which we both are employed is also common. It is good to learn that you are also serving a Financial Industry, after your specialisation in the stream of Finance. However, ironically, the respective companies in which we both are employed are arch-rivals in the industry of Finance. Well, that is something on the professional side of us. Due to immense work pressure, I have lately joined yoga and meditation classes. However, I still never miss my age-old hobby of swimming. It is hard to recollect even a single day, barring the weekly off, when I miss a dip in the swimming pool. Apart from this, the weekly off is generally devoted to spending time, strictly with family. The overall credit to my health, however, goes to the one and a half session of yoga classes in the morning. Hey, do make it a possibility to spend a few days at my residence and attend the wonderful classes of yoga. In the meanwhile, a programme by the ‘Yoga Institute’ is going to be held in your city in the month of November. I have enrolled myself for the same. The programme is for a week wherein the boarding and lodging are taken care of by the Yoga Institutes. I will certainly try to come and meet you during the week. Let us catch up in the coming November and till then take care and keep in touch. Your pal, Raj You live in a room in a college where you share it with another student. You find it very difficult to study and work there because your roommate always has friends visiting. He/she has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and ask for a new room next term. You would prefer a single room and explain your reasons. You should write at least 150 words. You do NOT need to write your own address. Dear Sir / Madam, I am writing to inform you that I wish to move into a new room next term. I would prefer a single room, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behaviour. For one thing, his friends are constantly visiting him, for another, he regularly holds noisy parties. In addition, he sometimes borrows my things without asking me. In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments. I am sure you will agree that the only solution is for me to move into a room of my own, where I will be free from such distractions. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely, Richard Heer You are an international student and have borrowed a book from the local public library. You left the book on a bus and when you contacted the bus company, they could not find it. Write a letter to the librarian explaining the situation and asking what you should do. Write at least 150 words. Dear Mrs Lian, Last week I borrowed an English grammar book, "English Grammar Exercises" from your library to help me improve my knowledge of English. It was extremely useful, so when I went to visit a friend I took the book with me to show her how good it was. 34 Unfortunately, when I was on the bus going home, I fell asleep and missed my bus stop. I woke up at the next stop and rushed forward to the driver to ask him to stop but forgot to bring the book. As a result, the book was left on the bus. When I rang the bus company the next day, they could not find it and suggested that somebody must have picked it up. Could you please let me know what I have to do now? As I am an international student I do not have very much money, but of course, I will pay for a new copy of the book if this is necessary. Yours faithfully Laura Sian You find that your study load is too heavy. Write a letter to your college teacher explaining why you need to withdraw from two courses. Ask if it is possible to obtain a refund. You should write at least 150 words. You do NOT need to write any address. Dear Prof. Jandriya, I am writing to formally request to withdraw from two courses: Introduction to Elementary Education (EDU602) and Teaching Methods (EDU 619) The main reason for reducing my course load is that I am finding it extremely difficult to manage six courses. In the beginning of the term, I was perhaps overly optimistic about juggling both my full-time studies and my part-time job (20 hours/week). Because I really must work part-time, I have no other choice but to decrease my course load. I am planning on taking the two courses during the summer semester if they are available. Thus I will be able to complete all the courses for the degree program by the following year. I would also like to request a tuition refund and hope I am not too late to receive the full reimbursement. I am sorry for any inconveniences I have caused by this change in plans. This decision was not taken lightly, and I do appreciate the kind consideration you have shown to me. Thank you for your attention to these requests. If you have any questions, please feel free to contact me at 277-9144. I look forward to hearing from you soon. Sincerely yours, Alex Dalton. Last week you were on a flight to London. Unfortunately, when you left the plane, you left a bag. You did not remember about the bag until you got to your hotel. Write a letter to the airline. In your letter explain what has happened describe the bag and its contents and say what you would like them to do about it. You should write at least 150 words. You do NOT need to write your own address. Dear Sir/Madam, I am writing this letter with regard to my lost bag on the plane. Last week I flew from New York to London. When I reached the hotel room, I realised that I had left my bag on the plane. When I entered on the plane I kept it under my seat as all the overhead bins were filled with bags. When I got left in London I forget to take my bag. I left it under my seat. It is a black leather bag, of medium size. It has two pockets in the front and one small pocket in the back. It is a really soft and beautiful bag. Also, it has a silver colour zip and key chain on it. 35 My bag contains certain important documents, a small brown purse which consisted of my ID cards, licence, money etc. and some clothes. Those documents are really important and I need to submit them to my office next week. So if you could help me in finding the bag, I would be really grateful. When you get that bag please inform me through this email id-soniavincent@gmail.com. I will come and collect it from the Airport promptly. Could you please make an arrangement for finding it. Thank you for your kind attention. Yours faithfully Sonia. One of your friends wants to apply for a job that involves working with foreign teenagers. Write a letter of recommendation for him/her. You should write at least 150 words. Dear Sir/ Madam, I have learned from your newspaper advertisement that your centre is organising an international summer camp for overseas teenagers, and you are looking for a bilingual assistant tutor to work with the children. I am writing to you to recommend one of my best friends, Helen Wang, for this post. Helen used to be my classmate at Beijing Normal University, where she was already a very active organiser and participant in extracurricular activities. With her outstanding leadership skills and cheerful personality, she was elected chairperson of the Student Union several times. Busy as she was, she passed the College English Test Band Six and completed her major – teenage psychology – with an excellent school record. Upon her graduation, she was assigned to be a teacher in an international high school in Beijing, where she has been teaching bilingual lessons for five years. What’s more, she loves her job and enjoys working with children. This has won her great popularity among her students. Therefore, I do not hesitate to recommend her as an ideal candidate for the post you advertised. I am sure you will make a wise decision in hiring her. Sincerely yours, Elizabeth Harley. You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: » explain why you are writing » express concern about the missing card » ask them what they intend to do You should write at least 150 words. You do NOT need to write your own address. Dear Sir, I am writing to inform you that I received a letter from my bank today, which was supposed to contain my new bank card. Unfortunately, there was no bank card enclosed in the envelope when I opened it. I telephoned the bank to explain the problem, but I could not get through to the right department, even though I waited on the line for over half an hour, which was extremely annoying. In the letter, you asked me to acknowledge the receipt of the card, but obviously, I cannot do this as I have not received it. I am now very worried because it is a possibility that my card has gone to another customer or got lost. What will happen if somebody has already used the card and spent my money? Will the bank repay me? Is it possible for the bank to cancel this card so nobody else can use it? Could you also send me a new card by secure means? 36 I hope to hear from you soon. Sincerely, Write a letter to your company manager saying that you want to leave the company. In your letter explain what have you learned while working for the company? did you enjoy working there? what are your reasons for leaving? You should write at least 150 words. You do not need to write your own address. Dear Mr James, I am writing to express my thanks for the five years that I spent working with you in St Jones company and I'd like to inform you that I am resigning by the end of next month. Working as a sale supervisor for the last five years, I have gained very good experience in dealing with customers and marketing skills that promote me a managerial position in Dunken's Brothers Company. I asked them to allow me joining my new position at the beginning of November to give me the appropriate time to be in charge with you till you find another employee. I will always remember the perfect time that I spent working with your team. All the people of the group were helpful, co-operative and friendly. I wish great progress and success for you and your team. Yours Sincerely, Rien. Download 0.99 Mb. Do'stlaringiz bilan baham: 
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