Of the Republic o f Uzbekistan State University of World Languages scale up

ClfiO!
Scale Up 
4 7
ШЩ ©щьш

---

UNIT3
T Y P E S О F M A N A G E M E N T
SERVICE MANAGEMENT
Look at these pictures and explain why people and agencies need business cards and advertisem
AIR SERVICE
8Д. 8IY0R STREET.
. TEL:(’■9 9 8 11) 7 335763
i а ш 
f
n
т. u ш: к ш 
a
n
FAX;(* 3 98 11) 19 3S7S4
—
я я ш я я я т
D E N T A S T O M A
S A I D O V A N I G O R A
2 1 , Z A M I N S T R E E T ,
T A S H K E N T , U Z B E K I S T A N
1 Define the following expressions connecting 
with customer service management.
1. be creative_______________________________
2. be consistent_____________________________
3. stay focused______________________________
4. acquire sk ills_____________________________
5. make decisions
2 (T9) Listen to the interview with a successful 
businessman. Put the titles from Ex. 3 to the 
paragraphs.
a. Create and keep track of a to-do list and check it 
each day. Be sure that you don’t forget anything and 
perform all the planned tasks._______________
b.
c.
d.
e.
f.
T E L : ( + 9 9 8 5 4 ) 8 6 8 11 4 2
If you provide better service for your customers, 
they’ll be more inclined to come to you next 
time.________________
It takes time to let people know about your service, 
so stay focused on achieving your short-term goals 
and give the rest time to come together on its 
own.___________
It will help you to know where your service stands 
financially and what potential challenges you could 
be facing. It gives you time to create strategies, 
to overcome the obstacles that can prevent you 
from successful managing and growing your 
service.______________
Keep up with your competitors and learn from 
them things which can be helpful in providing
your service.__________________
Take calculated risks which 
help 
your 
business to grow and allow you to take the 
kinds of calculated risks that can generate great 
rewards.