Platinum Pass Program Summary

Platinum Pass Program Summary

• Platinum Pass Program Summary

• Enrolling in the Program

• Card Management

• Billing and Payment

• Program Benefits

• Program Statistics

• Other Smart Card Programs

Valley Metro - City of Phoenix Partnership

• Valley Metro - City of Phoenix Partnership

• Smart Card Technology

• Employer-Based Program

• Post Payment Fare Program

• Bus and Light Rail

• Benefits Employers, Employees, and the Entire Valley

Opening a Platinum Pass Account

• Opening a Platinum Pass Account

• Valley Metro web site
• Submit application/agreement
• City of Phoenix processes applications/agreements & orders
• Submit order upon approval
• 20 card minimum initial purchase
• Minimum 5 cards used each month
• Validity period usually three years

Smart Card Inventory Controls

• Smart Card Inventory Controls

• Orders Received and Processed by City of Phoenix

• Smart Cards Encoded and Printed

• Fare Collection System Database Updated

• Passes Issued to Company and Company Issues to Employees

• Passes Deactivated at Customer Request

Monthly Billing Based on Usage Not to Exceed Equivalent Monthly Pass

• Monthly Billing Based on Usage Not to Exceed Equivalent Monthly Pass

• Billing Summary Report Provided with Each Invoice

• Payment Due 30 Days From Invoice Date

• Payment Monitoring

• Total past due amount < 0.5% of annual revenue

Conveniently provide passes to large number of transit users

• Conveniently provide passes to large number of transit users

• Employers may subsidize part, or all, of the cost as an employee benefit

• Employer is only charged for actual number of rides with a cap

• Maximum $64 per month for local bus and light rail
• Maximum $104 per month for Express/RAPID bus

• Cards can be deactivated if lost or stolen

Extra cards can be ordered and used immediately upon receipt

• Extra cards can be ordered and used immediately upon receipt

• Employer receives one monthly invoice for total charges on all cards being used

• A billing summary showing total charges per card is provided to each customer

• A detailed billing report that shows the day, time and route for each boarding is available for an additional $25 per month

Program Administration – 4 FTE’s

• Program Administration – 4 FTE’s

• 250 Customers

• 120,000 Active Passes

• Annual Revenue

• FY 2010-11 $10,451,000
• FY 2011-12 $10,206,000

• Annual Card Production

• FY 2010-11 92,000
• FY 2011-12 82,000

• FY 2011-12 Deactivations 19,500

• FY 2011-12 Customer Contacts 5,800

Arizona State University Student U-Pass

• Arizona State University Student U-Pass

• Per boarding charge, no maximum
• About 15,000 passes provided to ASU
• Bill ASU monthly
• $2 million annual revenue

• Semester Pass

• 17 Local colleges
• Pre-paid
• $200K annual revenue

QUESTIONS?

• QUESTIONS?

• Ken Kessler, Deputy Public Transit Director

• City of Phoenix Public Transit Department

• [e-mail]

• 602-534-4972