Presentation DCC Presentation purpose -Describe the fundamentals of customer satisfaction as practiced in the private and commercial sectors....products -Encourage you to consider the transferability to local authority.... services
- The private sector has recognised the importance of customer satisfaction for many years
- Our customers have always had somewhere else to go.
A management guru explains it all... “There is only one valid definition of business purpose- to create a customer” Peter Drucker However where one council had a monopoly with no competition..... However where one council had a monopoly with no competition..... A local authority, told that its bus drivers were speeding past queues of people with a smile and a wave of the hand replied that its impossible for drivers to keep their timetables if they have to stop for passengers
Anon Customer satisfaction can be defined as...... “Selling goods that don’t come back to customers that do” anon
Sometimes customers returning is not a good thing!!!
Customer satisfaction
Benefits and Solutions
People
Quality
Communication
Innovation
Market Place
Does it work?
Value
Customer is King
Customer satisfaction
Communication
Innovation
Benefits and Solutions
People
Quality
Communication
Innovation
Market Place
Does it work?
Value
Customer is King
Do'stlaringiz bilan baham: |
