Project Management Foundations (2019) Chapter Quiz
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not be added to your resume due to AI scans?
Ans: pictures Why are keywords in your resume and a job description important? Ans: all of these answers How should you address an unfinished degree on your resume? Ans: List some courses you took and the percentage of the degree finished. Which statement is false? Ans: What is the central device in a modern network from which all other devices branch? Ans: core layer 3 switch Which event log feature can be cross-referenced between logs and Task Manager? Ans: Process ID What is the URL for the Endpoint Manager admin center? Ans: endpoint.microsoft.com Which System Center product monitors servers? Ans: Operations Manager What could cause you to use too much storage space? Ans: storing too many languages What contains information about all objects in Active Directory? Ans: global catalog If you have not included your education on your resume, the reader will assume you _____. Ans: have completed high school The technical skills or computer skills section is especially helpful to administrative, operational, or technical people. Why is this? Ans: It’s a great way to show that you have a versatile set of skills. Which of these formats are NOT appropriate for use with a professional summary? Ans: paragraph form How can an objective statement improve your resume? Ans: An objective can focus the reader and gain a better understanding of why you are applying for this particular job. If you're a recent college graduate with no work experience, what should you do? Ans: nclude your graduation date on your resume. Choose the answer that is NOT applicable to being a member of an organization: Ans: It isn't important to a job search. You are hiring a new project manager to take over a project with several teams that often disagree on what they are supposed to do. Which competency would you feel is most important in a candidate for this situation? Ans: strong leadership skills If your first name is difficult to pronounce, how can you choose to have it appear on your resume? Ans: n a resume, you can use an initial. Why can publications be important to your resume? Ans: They show you have expertise that is relevant to professionals in your industry. When should you NOT include an award on your resume? Ans: all of these answers A project that you manage is behind schedule. You have identified an approach that would get the project back on track, but it would require you to break one of your organization's policies. What is the best course of action? Ans: Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn't work. A functional resume _____. Ans: displays your experience by skill and function Which document format is universal and best to use when sharing your resume? Ans: PDF With a Technical Degree, what other documents should you submit with your resume? Ans: your portfolio and a design sheet In European countries, what is the accepted form for applying for a job? Ans: a CV or curriculum vitae Which should you not do to reduce "white space" on your resume? Ans: Add your photo. How can you customize your resume to fit a job in which the responsibilities are larger or different than your past responsibilities? Ans: Go back to your past jobs and find aspects of your experience that are translatable. Your organization runs numerous projects and wants to choose the most appropriate resources for each project team. Which of the following is the best tool for identifying project resources? ans: enterprise project management software The boss has asked you to research project management tools that will help with building and planning tasks on a timeline. Which type of tool would you most likely consider? ans: a scheduling program Rosanne's boss asks her to manage a project. Which question requires understanding of objectives, requirements, deliverables, and success criteria to answer? ans: How will you know when you are done? Which organizational factor would you use when having to make a difficult decision? ans: the organization's mission James is managing a project in which he has some authority to make decisions. In which type of organizational structure is James most likely managing this project? ans: a matrix organization Ravi took on a system implementation project that he estimated would take six months to complete, but the work keeps continuing. What is the likely cause? ans: The project is not clearly defined. Tiko and Camille's boss has a project in which the solution is a bit unclear. Tiko wants to use a waterfall approach and Camille wants to use the Agile approach. Which approach is best and why? ans: Agile is best because it delivers partial solutions at regular intervals. What are the components that differentiate a project from operational work? ans: a unique goal, a temporary endeavor, and usually a budget Why is the concept of teleoanticipation so important when running a meeting? ans:Your meeting attendees need to be able to pace their attention and energy to last the duration of the meeting, whether it is 15 or 90 minutes long. You are creating your first presentation on a new CMS system for the company. Your steering committee includes the VP of Operations and the IT director. What must you include in your overall message? ans:reasons aligned with the values and priorities of decision makers The boss asks you to help a new employee learn a process. After listing all the steps and separating them into buckets, you show the employee a tutorial. Which explanation activity are you following? ans:breaking down the action steps Millie is traveling abroad and notices the person next to her has the same type of luggage, so she strikes up a conversation. What type of context drill is used in this social setting? ans:neutral context When crafting an email, what should be the first thing you think about? ans:the action you want the reader to take You are reviewing your most recently sent email to identify what you can improve on. What can you ask yourself to ensure you use the Think, Feel, Do model? ans:Was every word in the email necessary, or could you have been more concise? Correct Derek is leading an instructional meeting with his sales staff. He begins the meeting by demonstrating how to use a new software, which is met with many yawns and blank stares from the audience. What did Derek do wrong? ans:He jumped straight to the demonstration, and did not explain why they were switching software. What is the least effective way to mine for connections? ans:Gossip about how upset everyone is that they have to work weekends during the next quarter. You are pitching a new recruiting platform to your boss, who is known to be an analytical, data-driven individual. What should you include in your pitch? ans:benchmarks achieved by other companies using this new platform to show results It is _____ to suggest a deadline from a decision maker when making an ask. ans:acceptable When you are asking for something, it is important to state the action you need clearly, make the next steps obvious and as easy as possible for the decision maker, and finally, _____. ans:create a sense of urgency Reagan is developing a presentation for a C-suite on a major proposal. Which action will help her structure her presentation for this audience? ans:Use SCQA. Marvin wants to ask his boss for a promotion. Which approach should he take? ans:Ask, or he will never know if this was a possibility. In the context of presenting up, what does it mean to "go for the forest, not the trees"? ans:Focus on the big picture rather than the minute details. This was the correct answer What is not a suggested reaction to a situation that catches you off guard? ans:Act immediately. An employee stops by your office to inform you that your most important customer is upset with service he is receiving. You feel unsettled. What is the first step you should take? ans:Calm yourself. The executive committee presentation is coming up, and your boss wants you to prepare for difficult questions. Which approach should you take to prepare? ans:Ask three or more questions and practice with three colleagues. A coworker calls to inform you she found several errors in a report you submitted. You feel defensive, but do not want to respond this way. How should you respond? ans:Lead with the "third thought" you have. You want to practice the response formula for situations in which you are caught off guard. What is the correct formula? ans:What I know + What I don't know + How I will find out What should be your first step when responding to criticism? ans:Check your own listening bias. Quinn is a friend and HR rep who comes to your staff meeting to explain the healthcare package to your team. After Quinn's delivery, the team is distraught. Why is this the case? ans: Quinn is not tuned into the relationships involved in this context. When discussing a project with a potential client, what is not a way to listen attentively? ans: making a list of your potential ideas to solve issues that they client is sharing When pitching an idea, it is a good idea to follow the _____ format. ans:WHAT, WHY and HOW. Conrad wants to advance his career, but is not sure what to focus on. As a recruiter, why would you tell him to focus on his communication competency? ans: It is a critical factor in choosing managers Shiloh tells her boss, "We need additional funds for Project Z to be successful. Can you approve this new budget?" Which key component is missing from this "ask"? ans:It is direct but does not include a clear reason for the action. What question should you ask yourself when you need to rapidly respond to a situation that caught you off guard? ans: What do I know? You notice an employee at lunch who gets along easily with others, smiles, seems calm, and always asks positive questions. What do these types of behaviors do? ans:They build rapport and trust. What is a suggested tip to help you exude warmth and confidence? ans:Smile authentically. Bob is meeting with a potential client who asked him to design a training series for his staff. If Bob follows the four building blocks of communication, which action is incorrect? ans: meeting with the client to discuss preferred visuals for the presentation Sarah is meeting with a client. How should she apply the Think, Feel, Do model in her interactions? ans:all of these answers Which choice is not one of the four building blocks of communication? ans: the presentation When two people are conversing, what is not considered part of the message? ans: the location in which the communication is taking place In a communication scenario, "people" are best described as _____. ans: the audience involved in a communication event, and their mental mindsets and contexts that the communicator needs to take into account James is conducting a meeting with team members across the country. Which action can he take to ensure he is facilitating everyone's thoughts? ans: Ask a question, and then patiently wait in silence for each person to share ideas. Johanna is crafting an email to her 100 direct reports on a new process. How can she keep her email short and to the point? ans:The first sentence is the main purpose, and the second sentence is the action. When presenting up, it is suggested that you start your presentation with your _____. ans: conclusion You and your boss are having some difficulty seeing eye to eye on a work project. What would be the best context to resolve your conflict? ans: an email from you asking for a good time in the upcoming days to discuss the issue face-to-face Ratino is working on how to process criticism at work so he can influence the conversation to a solution. What is the last step in this process? ans: He should say, "Yes, and…." Mark was surprised that his proposal was rejected by the client. He spent a long time listening to the client, taking pages and pages of notes, designing a detailed set of visuals, and sending it via email so that he would make the agreed upon deadline. What did Mark miss from a channel standpoint in his communication process? ans: Mark should have worked through a better timeline so that he could present and discuss his proposal in a face-to-face, or at least virtual face-to-face, setting. When explaining a process or providing instruction, why is it important to separate information into three buckets? ans: Our brains operate more efficiently when we think and receive information in sets of three. When deciding how to explain something, you must first consider whether you need the _____ or the _____ from your audience. ans:process; product The Beagle Co. wants to hire a marketing program manager quickly. Some of the candidates are not local. What is the primary benefit of holding a video interview with these candidates? ans:It saves time and expense. You are asked to participate in a video interview. What is the first step you should take? ans:Get the details of the position and interview. Alberto is preparing for a one-way interview. What will he want to avoid doing? ans:Minimize planning to focus on spontaneity. Shauna has a video interview for a new tech company in Austin. She feels confident and wants to make a great first impression. What attire would help her make the best impression? ans:a sapphire blue shirt that blends well with her background You have a video interview scheduled and must decide how you will dress for it. What should you consider first? ans: Which command in the Find and Replace dialog box gives you access to advanced options, like using wildcards? ans:Advanced What options are available when performing a help search with Tell Me? ans:Smart Lookup command Which Microsoft Word feature will automatically correct certain text as you type? ans:AutoCorrect What is the easiest way to reset changes made to the Microsoft Word interface? ans:Open the Customize Ribbon or Quick Access Toolbar categories of the Word Options dialog box and click Reset → Reset all customizations Silas is stressed about how best to set up his environment for a video interview. What would you recommend? ans: Send the family out for the day. You are asked to attend two video interviews. What is the best approach to use when setting up for your video interviews? ans:Think about the setup at least one day prior to the interview. You want to quickly access one of your lists on the Lists home page. What could you do? ans:Make it a Favorite. Which is not a List view? ans:Bucket view What is a column type in Lists? ans:Currency A list can be imported from _____. ans:Excel Which is not a benefit of using Microsoft Lists? ans: storing video files You want to use a template to create a list. Nothing matches exactly what you need. What is the best course of action? ans:Pick a template that closely matches your desired list. Which two contextual tabs are available when working with tables? ans: Design and Layout Which of the following locations can online images be inserted from? ans: You video-interviewed three candidates this week. Of these candidates, who ended the interview the strongest? ans:andace, who asked you about next steps. Joanna is setting up her environment for a video interview. She turns on the camera but sees herself as a silhouette, as shown in this image. How should she fix this issue? ans:Face a window with natural light. Karson is practicing for a video interview. What approach should he avoid? ans:Memorize answers to questions. Clara is in a video interview, as shown in this image. What is the issue with her technical setup? The camera angle is too low. Project Management Foundations (2019) Chapter Quiz You are hiring a new project manager to take over a project with several teams that often disagree on what they are supposed to do. Which competency would you feel is most important in a candidate for this situation? Ans: strong leadership skills A project that you manage is behind schedule. You have identified an approach that would get the project back on track, but it would require you to break one of your organization's policies. What is the best course of action? Ans: Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn't work. Your organization runs numerous projects and wants to choose the most appropriate resources for each project team. Which of the following is the best tool for identifying project resources? ans: enterprise project management software The boss has asked you to research project management tools that will help with building and planning tasks on a timeline. Which type of tool would you most likely consider? ans: a scheduling program Rosanne's boss asks her to manage a project. Which question requires understanding of objectives, requirements, deliverables, and success criteria to answer? ans: How will you know when you are done? Which organizational factor would you use when having to make a difficult decision? ans: the organization's mission James is managing a project in which he has some authority to make decisions. In which type of organizational structure is James most likely managing this project? ans: a matrix organization Ravi took on a system implementation project that he estimated would take six months to complete, but the work keeps continuing. What is the likely cause? ans: The project is not clearly defined. Tiko and Camille's boss has a project in which the solution is a bit unclear. Tiko wants to use a waterfall approach and Camille wants to use the Agile approach. Which approach is best and why? ans: Agile is best because it delivers partial solutions at regular intervals. What are the components that differentiate a project from operational work? ans: a unique goal, a temporary endeavor, and usually a budget Why is the concept of teleoanticipation so important when running a meeting? ans:Your meeting attendees need to be able to pace their attention and energy to last the duration of the meeting, whether it is 15 or 90 minutes long. You are creating your first presentation on a new CMS system for the company. Your steering committee includes the VP of Operations and the IT director. What must you include in your overall message? ans:reasons aligned with the values and priorities of decision makers The boss asks you to help a new employee learn a process. After listing all the steps and separating them into buckets, you show the employee a tutorial. Which explanation activity are you following? ans:breaking down the action steps Millie is traveling abroad and notices the person next to her has the same type of luggage, so she strikes up a conversation. What type of context drill is used in this social setting? ans:neutral context When crafting an email, what should be the first thing you think about? ans:the action you want the reader to take You are reviewing your most recently sent email to identify what you can improve on. What can you ask yourself to ensure you use the Think, Feel, Do model? ans:Was every word in the email necessary, or could you have been more concise? Correct Derek is leading an instructional meeting with his sales staff. He begins the meeting by demonstrating how to use a new software, which is met with many yawns and blank stares from the audience. What did Derek do wrong? ans:He jumped straight to the demonstration, and did not explain why they were switching software. What is the least effective way to mine for connections? ans:Gossip about how upset everyone is that they have to work weekends during the next quarter. You are pitching a new recruiting platform to your boss, who is known to be an analytical, data-driven individual. What should you include in your pitch? ans:benchmarks achieved by other companies using this new platform to show results It is _____ to suggest a deadline from a decision maker when making an ask. ans:acceptable When you are asking for something, it is important to state the action you need clearly, make the next steps obvious and as easy as possible for the decision maker, and finally, _____. ans:create a sense of urgency Reagan is developing a presentation for a C-suite on a major proposal. Which action will help her structure her presentation for this audience? ans:Use SCQA. Marvin wants to ask his boss for a promotion. Which approach should he take? ans:Ask, or he will never know if this was a possibility. In the context of presenting up, what does it mean to "go for the forest, not the trees"? ans:Focus on the big picture rather than the minute details. This was the correct answer What is not a suggested reaction to a situation that catches you off guard? ans:Act immediately. An employee stops by your office to inform you that your most important customer is upset with service he is receiving. You feel unsettled. What is the first step you should take? ans:Calm yourself. The executive committee presentation is coming up, and your boss wants you to prepare for difficult questions. Which approach should you take to prepare? ans:Ask three or more questions and practice with three colleagues. A coworker calls to inform you she found several errors in a report you submitted. You feel defensive, but do not want to respond this way. How should you respond? ans:Lead with the "third thought" you have. You want to practice the response formula for situations in which you are caught off guard. What is the correct formula? ans:What I know + What I don't know + How I will find out What should be your first step when responding to criticism? ans:Check your own listening bias. Quinn is a friend and HR rep who comes to your staff meeting to explain the healthcare package to your team. After Quinn's delivery, the team is distraught. Why is this the case? ans: Quinn is not tuned into the relationships involved in this context. When discussing a project with a potential client, what is not a way to listen attentively? ans: making a list of your potential ideas to solve issues that they client is sharing When pitching an idea, it is a good idea to follow the _____ format. ans:WHAT, WHY and HOW. Conrad wants to advance his career, but is not sure what to focus on. As a recruiter, why would you tell him to focus on his communication competency? ans: It is a critical factor in choosing managers Shiloh tells her boss, "We need additional funds for Project Z to be successful. Can you approve this new budget?" Which key component is missing from this "ask"? ans:It is direct but does not include a clear reason for the action. What question should you ask yourself when you need to rapidly respond to a situation that caught you off guard? ans: What do I know? You notice an employee at lunch who gets along easily with others, smiles, seems calm, and always asks positive questions. What do these types of behaviors do? ans:They build rapport and trust. What is a suggested tip to help you exude warmth and confidence? ans:Smile authentically. Bob is meeting with a potential client who asked him to design a training series for his staff. If Bob follows the four building blocks of communication, which action is incorrect? ans: meeting with the client to discuss preferred visuals for the presentation Sarah is meeting with a client. How should she apply the Think, Feel, Do model in her interactions? ans:all of these answers Which choice is not one of the four building blocks of communication? ans: the presentation When two people are conversing, what is not considered part of the message? ans: the location in which the communication is taking place In a communication scenario, "people" are best described as _____. ans: the audience involved in a communication event, and their mental mindsets and contexts that the communicator needs to take into account James is conducting a meeting with team members across the country. Which action can he take to ensure he is facilitating everyone's thoughts? ans: Ask a question, and then patiently wait in silence for each person to share ideas. Johanna is crafting an email to her 100 direct reports on a new process. How can she keep her email short and to the point? ans:The first sentence is the main purpose, and the second sentence is the action. When presenting up, it is suggested that you start your presentation with your _____. ans: conclusion You and your boss are having some difficulty seeing eye to eye on a work project. What would be the best context to resolve your conflict? ans: an email from you asking for a good time in the upcoming days to discuss the issue face-to-face Ratino is working on how to process criticism at work so he can influence the conversation to a solution. What is the last step in this process? ans: He should say, "Yes, and…." Mark was surprised that his proposal was rejected by the client. He spent a long time listening to the client, taking pages and pages of notes, designing a detailed set of visuals, and sending it via email so that he would make the agreed upon deadline. What did Mark miss from a channel standpoint in his communication process? ans: Mark should have worked through a better timeline so that he could present and discuss his proposal in a face-to-face, or at least virtual face-to-face, setting. When explaining a process or providing instruction, why is it important to separate information into three buckets? ans: Our brains operate more efficiently when we think and receive information in sets of three. When deciding how to explain something, you must first consider whether you need the _____ or the _____ from your audience. ans:process; product You are hiring a new project manager to take over a project with several teams that often disagree on what they are supposed to do. Which competency would you feel is most important in a candidate for this situation? Ans: strong leadership skills A project that you manage is behind schedule. You have identified an approach that would get the project back on track, but it would require you to break one of your organization's policies. What is the best course of action? Ans: Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn't work. Your organization runs numerous projects and wants to choose the most appropriate resources for each project team. Which of the following is the best tool for identifying project resources? ans: enterprise project management software The boss has asked you to research project management tools that will help with building and planning tasks on a timeline. Which type of tool would you most likely consider? ans: a scheduling program Rosanne's boss asks her to manage a project. Which question requires understanding of objectives, requirements, deliverables, and success criteria to answer? ans: How will you know when you are done? Which organizational factor would you use when having to make a difficult decision? ans: the organization's mission James is managing a project in which he has some authority to make decisions. In which type of organizational structure is James most likely managing this project? ans: a matrix organization Ravi took on a system implementation project that he estimated would take six months to complete, but the work keeps continuing. What is the likely cause? ans: The project is not clearly defined. Tiko and Camille's boss has a project in which the solution is a bit unclear. Tiko wants to use a waterfall approach and Camille wants to use the Agile approach. Which approach is best and why? ans: Agile is best because it delivers partial solutions at regular intervals. What are the components that differentiate a project from operational work? ans: a unique goal, a temporary endeavor, and usually a budget Why is the concept of teleoanticipation so important when running a meeting? ans:Your meeting attendees need to be able to pace their attention and energy to last the duration of the meeting, whether it is 15 or 90 minutes long. You are creating your first presentation on a new CMS system for the company. Your steering committee includes the VP of Operations and the IT director. What must you include in your overall message? ans:reasons aligned with the values and priorities of decision makers The boss asks you to help a new employee learn a process. After listing all the steps and separating them into buckets, you show the employee a tutorial. Which explanation activity are you following? ans:breaking down the action steps Millie is traveling abroad and notices the person next to her has the same type of luggage, so she strikes up a conversation. What type of context drill is used in this social setting? ans:neutral context When crafting an email, what should be the first thing you think about? ans:the action you want the reader to take You are reviewing your most recently sent email to identify what you can improve on. What can you ask yourself to ensure you use the Think, Feel, Do model? ans:Was every word in the email necessary, or could you have been more concise? Correct Derek is leading an instructional meeting with his sales staff. He begins the meeting by demonstrating how to use a new software, which is met with many yawns and blank stares from the audience. What did Derek do wrong? ans:He jumped straight to the demonstration, and did not explain why they were switching software. What is the least effective way to mine for connections? ans:Gossip about how upset everyone is that they have to work weekends during the next quarter. You are pitching a new recruiting platform to your boss, who is known to be an analytical, data-driven individual. What should you include in your pitch? ans:benchmarks achieved by other companies using this new platform to show results It is _____ to suggest a deadline from a decision maker when making an ask. ans:acceptable When you are asking for something, it is important to state the action you need clearly, make the next steps obvious and as easy as possible for the decision maker, and finally, _____. ans:create a sense of urgency Reagan is developing a presentation for a C-suite on a major proposal. Which action will help her structure her presentation for this audience? ans:Use SCQA. Marvin wants to ask his boss for a promotion. Which approach should he take? ans:Ask, or he will never know if this was a possibility. In the context of presenting up, what does it mean to "go for the forest, not the trees"? ans:Focus on the big picture rather than the minute details. This was the correct answer What is not a suggested reaction to a situation that catches you off guard? ans:Act immediately. An employee stops by your office to inform you that your most important customer is upset with service he is receiving. You feel unsettled. What is the first step you should take? ans:Calm yourself. The executive committee presentation is coming up, and your boss wants you to prepare for difficult questions. Which approach should you take to prepare? ans:Ask three or more questions and practice with three colleagues. A coworker calls to inform you she found several errors in a report you submitted. You feel defensive, but do not want to respond this way. How should you respond? ans:Lead with the "third thought" you have. You want to practice the response formula for situations in which you are caught off guard. What is the correct formula? ans:What I know + What I don't know + How I will find out What should be your first step when responding to criticism? ans:Check your own listening bias. ans:
ans: Communication can be challenging because all people have mental filters Cassy's employee arrives to discuss a confidential situation. Cassy listens intently and then says, "I can see your perspective in this situation." What type of listening is this? empathetic listening Cassy puts herself in the employee's shoes, or sees the world from the other person's perspective, and listens with her heart. What are the three major components of the Context communication building block? location, timing, and relationships are critical components of the context of your message. Quincy gives a coworker specific directions for tasks on a project using the Think, Feel, Do model, but the coworker does not understand the directions. What is the likely cause? The coworker may have preconceived notions or has made assumptions about Quincy (mental filters). Choice of words, timing, and _____ all have an equally large impact on the way a conversation goes. Location is a huge part of the context surrounding a conversation. You wouldn't conduct an evaluation of one of the people you manage in front of an audience of 300 people, would you? You and a colleague have been emailing about an upcoming project. Suddenly, your colleague sends an email with several off-topic questions and concerns. What action would a strong listener take? A good listener can observe when their counterpart needs more direct communication. Calling your colleague will help you better gauge how to proceed. Your team is just finishing a long meeting about a new accounting process, and your manager ends the meeting abruptly without taking questions because he has another meeting. Which critical step of the communication loop did your manager miss? Correct! Feedback is the last step in the communication loop, and is just as vital as the other steps. Without feedback, the manager runs the risk of a major miscommunication with his team. You discuss a great idea on how to improve manufacturing product 45. Your boss is unaware of issues, since quotas are met. What is a likely reason you cannot persuade your boss on your idea? You do not present enough evidence. To persuade, you need to craft an argument with the main claim, evidence, and reasoning for the idea. Why is the concept of teleoanticipation so important when running a meeting? Your meeting attendees need to be able to pace their attention and energy to last the duration of the meeting, whether it is 15 or 90 minutes long. Teleoanticipation is the biological process we use to pace ourselves. Meeting attendees need to be able to appropriately gauge their attention and energy exertion during meetings in order to be good participants throughout. You are helping a coworker be a more effective facilitator when running a meeting with a mix of onsite and remote team members. Which tip would you follow? Use a smart agenda. Following this tip will allow attendees to think and be more effective when discussing items at the meeting. The boss asks you to help a new employee learn a process. After listing all the steps and separating them into buckets, you show the employee a tutorial. Which explanation activity are you following? breaking down the action steps The steps you went through follow this activity, which would support your explanation of the process. Derek is leading an instructional meeting with his sales staff. He begins the meeting by demonstrating how to use a new software, which is met with a lot of yawns and blank stares from the audience. What did Derek do wrong? Correct! In order to increase buy in from an audience, a speaker always needs to address "why" the information is important to them. Derek instead skipped straight to the product demonstration, and lost his audience. Millie is traveling abroad and notices the person next to her has the same type of luggage, so she strikes up a conversation. What type of context drill is used in this social setting? neutral context This is a suggested drill for situations where Millie will see something common with another person, and want to practice building rapport. What is the LEAST effective way to mine for connections? Gossip about how upset everyone is that they have to work weekends during the next quarter. Whenever you are mining for connections, it is critical that you keep the conversation positive! It is never a good idea to build rapport on negative situations. You are reviewing your last few emails to identify what you can improve on. What should you look for to ensure you use the building blocks Think, Feel, Do model? Was every word in the emails necessary, or could you have been more concise? When you craft an email message, this question will help you verify whether readers follow the Think, Feel, Do model. You are creating your first presentation on a new CMS system for the company. Your steering committee includes VP of Operations and the IT director. What must you include in your overall message? reasons aligned with the values and priorities of decision makers The message's pattern of organization is the what, why, and how that incorporates the values and priorities of the decision makers. You are partnering on a project with a colleague much older than you. Your colleague uses an inefficient methodology, and you have an idea about how to proceed. What's the best way to voice your opinion? Correct! Using this qualifier ("I know I have less experience") is a gentler way to express disagreement or ideas, but to still voice your opinion in a respectful manner. Katie is discussing improvements for a product with a senior employee who is not agreeing with her. How can Katie demonstrate respect to the senior employee in the discussion? She should use a qualifier to disagree and redirect. This approach is a gentle way to acknowledge Katie's lesser experience, yet share an idea and seek input from the more experienced employee. When crafting an email, what should be the first thing you think about? Correct! Always begin by thinking of the action you want your reader to take when crafting your email. Raegan is developing a presentation for a C-suite on a major proposal. Which action will help him structure his presentation for this audience? Use SCQA. This is a series of questions that will enable Raegan to keep her introduction short and the audience knowing the direction right away. It is _____ to suggest a deadline from a decision maker when making an ask. It is definitely okay to suggest a deadline when making an ask. This helps develop a sense of urgency, and might prevent your request from getting pushed to the backburner. A coworker calls to inform you she found several errors in a report you submitted. You feel defensive, but do not want to respond this way. How should you respond? Leading with the third thought that comes to your mind is the best approach, since this thought typically focuses on problem-solving. When you are asking for something, it is important to state the action you need clearly, make the next steps obvious and as easy as possible for the decision maker, and finally _____. Correct! It is critical that you create a sense of urgency when asking for something so that your request doesn't get put on the back burner by the decision maker. Which of these should be your first step when responding to criticism? Identifying and correcting our own assumptions about criticisms is the first step towards productive conversations. Rather than assume that the person is attempting to hurt us, we need to assume positive intent. Check those listening biases! You want to practice the response formula for situations in which you are caught off guard. What is the correct formula? What I know + What I don't know + How I will find out = Response formula You are pitching a new recruiting platform to your boss, who is known to be an analytical, data driven individual. Based on what we discussed in this video, what should you include in your pitch? Correct! Since your boss values data and evidence, it is imperative that you provide analytical reasons based in concrete facts that demonstrate value. What is NOT a suggested reaction to a situation that catches you off guard? Acting immediately might be the WORST thing you can do in this scenario. It is crucial that you take a moment to calm yourself, and examine the landscape of the decision. An employee stops by your office to inform you about how upset your most important customer is with service he is receiving. What is the first step you should take? Taking a deep breath to calm yourself is a good first step, and will enable you to be more clear and respond with credibility. The executive committee presentation is coming up, and your boss wants you to prepare for difficult questions. Which approach should you take to prepare? Ask three or more questions and practice with three colleagues. In the context of presenting up, what does it mean to "go for the forest, not the trees"? Executives deal with A LOT every day. As such, they will likely be more concerned with the big picture instead of the minute details of your presentation. Marvin wants to ask his boss for a promotion. Which approach should he take? Ask or he will never know if this was a possiblity. This is the best approach to help Marvin overcome fears of asking for what he wants. You and your boss are having some difficulty seeing eye to eye on a work project. What would be the best context to resolve your conflict? An email from you asking for a good time in the upcoming days to discuss the issue face to face Ratino is working on how to process criticism at work, so he can influence the conversation to a solution. What is the last step in this process? He should say, "Yes, and...." When deciding how to explain something, you must first consider whether you need the _____ or the _____ from your audience. process; product Quinn is a friend and HR rep who comes to your staff meeting to explain the healthcare package to your team. After Quinn's delivery, the team is distraught. Why is this the case? Quinn is not tuned into the relationships involved in this context. When explaining a process or providing instruction, why is it important to separate information into three buckets? Our brains operate more efficiently when we think and receive information in sets of three. Mark was surprised that his proposal was rejected by the client. He spent a long time listening to the client, taking pages and pages of notes, designing a detailed set of visuals and sending it via email so that he would make the agreed upon deadline. What did Mark miss from a channel standpoint in his communication process? Mark should have worked through a better timeline so that he could present and discuss his proposal in a face to face or at least virtual face to face setting Johanna is crafting an email to her 100 direct reports on a new process. How can she keep her email short and to the point? The first sentence is the main purpose, and the second sentence is the action. What question should you ask yourself when you need to rapidly respond to a situation that caught you off guard? What do I know? When presenting up, it is suggested that you start your presentation with your _____. conclusion Shiloh asks her boss, "We need additional funds for Project Z to be successful. Can you approve this new budget?" Which key component(s) is missing from this "ask"? It is direct but does not include a clear reason for the action. Bob is meeting with a potential client who asked him to design a training series for his staff. If Bob follows the four building blocks of communication which of the following actions is incorrect? Meet with the client to discuss preferred visuals for the presentation Which of these is a suggested tip to help you exude warmth and confidence? Smile authentically. When pitching an idea, it is a good idea to follow the _____ format. What, Why, How Which choice is NOT one of the four building blocks of communication? the presentation You notice an employee at lunch who gets along easily with others, smiles, seems calm, and always asks positive questions. What do these types of behaviors do? They build rapport and trust. Sarah is meeting with a client and should apply the Think, Feel, Do model in her interactions by doing the following: all of these answers Think about how her audience should feel about her message. Think about how she wants her audience to perceive her message Think about how she phrases her words so that her audience will understand her meaning In this course the term 'people' in a communication scenario are described as: The people, describes the audience involved in a communication event and their mental mindsets and contexts that the communicator needs to take into account. Conrad wants to advance his career, but is not sure what to focus on. As a recruiter, why would you tell him to focus on his communication competency? It is a critical factor in choosing managers. Which behavioral strategy will help you communicate effectively with more senior staff? Accept that you are young. When discussing a project with a potential client, you want to listen attentively by doing all but: Making a list of your potential ideas to solve issues that they client is sharing When two people are conversing, what is NOT considered part of the message? The location in which the communication is taking place. James is conducting a meeting with team members across the country. Which action can he take to ensure he is facilitating everyone's thoughts? Ask a question, and then patiently wait in silence for each person to share ideas. Download 47.72 Kb. Do'stlaringiz bilan baham: 
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