Review of Peterborough's transit services and develop a Service Plan covering the period 2012-2017


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Conduct a comprehensive review of Peterborough's transit services and develop a Service Plan covering the period 2012-2017

  • Conduct a comprehensive review of Peterborough's transit services and develop a Service Plan covering the period 2012-2017

  • Provide an assessment and recommendations for both conventional transit and Handi-Van services

  • Identify opportunities to increase transit ridership; improve mobility and accessibility for all residents; and improve the effectiveness and efficiency of transit service delivery



Let’s Talk Transit – an initial ‘drop in’ centre (October 2011)

  • Let’s Talk Transit – an initial ‘drop in’ centre (October 2011)

  • Stakeholder Interviews



Positive Feedback:

  • Positive Feedback:

  • Transit ridership is on an upward trend and is moving toward City’s 2021 target

  • All routes exceed ridership target (except Route 12) and on first two Saturday runs

  • Users appreciate the service being offered (both Handi-Van and conventional transit)

  • Fares are generally considered affordable

  • Drivers helpful and friendly (a few exceptions)



Areas for Improvement:

  • Areas for Improvement:

  • Late buses pulling into the terminal can make all buses late

  • Operation at the terminal is very inefficient and reduces productivity

  • Need more direct transit service, especially to Lansdowne Mall, along Lansdowne corridor and for locations on Chemong Road

  • Need to improve service frequency especially during the weekday peak periods (40 minutes between buses is too long)

  • The Fleming Express is a great service, but does not run often enough

  • Need to improve flexibility of trip-making for Handi-Van registrants

  • High number of late cancellations and ‘no shows’ on Handi-Van

  • Need to make more effective use of Handi-Van resources

  • Many bus stops are not accessible and not cleared of snow in the winter

  • Priority seating on low floor buses is occasionally full, leaving people with mobility issues waiting at the stop



Base Routes

  • Base Routes









Route 7: Modify to extend service to residential area on Braidwood Ave and provide service on George St instead of Park St to improve schedule adherence. Improve to 20 minute frequency peak service

  • Route 7: Modify to extend service to residential area on Braidwood Ave and provide service on George St instead of Park St to improve schedule adherence. Improve to 20 minute frequency peak service

  • Route 8: No change. Improve to 20 minute frequency peak service

  • Route 9: Remove from service and combine with Trent East Bank Express. Frequency improves to 20 minute and year route service provided to Trent University

  • Route 10: Modify to operate on Park St. instead of Water St due to Route 9 modification. Improve to 20 minute frequency peak service

  • Route 11: Modify to service Maria Street due to Route 9 modification

  • Route 12: Provide as a weekday peak period service only, between 6:40am and 9:40pm and between 2:40pm and 6:40pm

  • All routes will be interlined when buses arrive at the terminal

  • Fleming and Technology Drive Express: No change









Smaller accessible vehicle on a fixed route, designed for seniors and persons with disabilities

  • Smaller accessible vehicle on a fixed route, designed for seniors and persons with disabilities

  • Links major origins and destinations (i.e. senior’s residences, assisted living centres, downtown, malls, medical facilities, etc.)

  • Two 40 minute loops which meet at the terminal. Operates 9:20am to 4:40pm, Mon. to Sat.

  • Pilot one route for a year and if successful (8 to 10 rides/hour) add a second route







Implement interlined conventional transit routes in 2013, with 20 min. peak period service on four routes

  • Implement interlined conventional transit routes in 2013, with 20 min. peak period service on four routes

  • Adopt ‘family of services’ approach, including first Community Bus route in 2013

  • Plan for and implement a new downtown terminal and maintenance operations centre as soon as possible

  • Continue to pursue a U-Pass program with Fleming students









Conventional Transit (2010 data)

  • Conventional Transit (2010 data)



Handi-Van (2010 data)

  • Handi-Van (2010 data)




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