Shovak O. I. Fundamentals of the Theory of Speech Communication


Christopher L. Heffner singles out 3 communication styles. They are passive, assertive, aggressive. Table 1 points to typical characteristics of each of the styles


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Christopher L. Heffner singles out 3 communication styles. They are passive, assertive, aggressive. Table 1 points to typical characteristics of each of the styles.
Communication Styles By Christopher L. Heffner




Passive

Assertive

Aggressive

Definition

Communication style in which you put the rights of others before your own, minimizing your own self worth

Communication style in which you stand up for your rights while maintaining respect for the rights of others

Communication style in which you stand up for your rights but you violate the rights of others

Implications to Others

my feelings are not important I don't matter I think I'm inferior

we are both important we both matter I think we are equal

your feelings are not important you don't matter I think I'm superior

Verbal Styles

apologetic overly soft or tentative voice

I statements firm voice

you statements loud voice

Non-Verbal
Styles

looking down or away stooped posture, excessive head nodding

looking direct relaxed posture, smooth and relaxed movements

staring, narrow eyes tense, clenched fists, rigid posture, pointinq fingers

Potential
Consequences

lowered self-esteem anger at self false feelings of inferiority disrespect from others
pitied by others

higher self -esteem self respect respect from others respect of others

guilt
anger from others lowered self-esteem disrespect from others
feared by others

Individuals have various preferences for both communicating with others and interpreting the communications from others. Numerous models have been developed which describe how to recognize an individual's preferred style of communicating and what strategy to use in communicating most effectively with them. Christopher L. Hefifher identifies 4 different personality types: expresser, driver, relater, analytical. Table 2 describes different communication style modes.


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