Core process: U-promise, Inc. is an American corporation launched in April 2001, it is owned by SLM Corporation, the parent of Sallie Mae. U-promise members accrue account credit on eligible purchases from grocery stores, online retailers, travel, restaurants and gas stations. Members can direct their earnings into a high-yield savings account or tax-deferred 529 plans, use it to pay down eligible student loans or request a check to spend the funds in any way they like.
Handling members’ queries or concerns via email and phone.
Making calls or sending follow up emails to members informing partner’s resolution/outcome regarding their transaction ex. if the transaction is eligible for cash back or not and why.
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