Test You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be 1

1. a) departing b) abandoning c) defecting d) withdrawing

2. a) tastes b) try c) experiment d) attempt

3. a) topics b) subjects c) headings d) issues

4. a) outset b) introduction c) origin d) foundation

5. a) danger b) risk c) peril d) hazard

6. a) going b) passing c) moving d) travelling

7 a) touches b) hits c) knocks d) strikes

8. a) ranges b) spreads c) distributes d) expands

9. a) encourages b) supports c) promotes d) rewards

10. a) advanced b) focused c) worked d) handled

11. a) concerned b) involved c) preoccupied d)commited

12. a) cost b) budget c) estimate d) funding

13. a) collection b) assortment c) portfolio d) accumulation

14. a) off b) on c) over d) out

15. a) managing b) acting c) conducting d) running

16. a) statement b) announcement c) promise d) undertaking

17. a) assess b) value c) reckon d) figure

18. a) classified b) recognised c) identified d) regarded

19. a) access b) entrance c) availability d) admission

20. a) ranks b) statures c) levels d) positions