The theme: Diagnosis

4) Installing (last stage show error message)

5)”Error type 3” 6)Tier 2 support 7) Problem solved.

Answer the question:

1. 
   A missing file on the callers computer.
   
2. 
   The problem will be escalated to tier 2 support.A software engineer wil can back within 24 hours.
   
3. 
   Tier 1.
   

1 must be switched on.

2 may not be connected.

3 might not be switched on.

4 can’t be a power problem.

5 may not be connected.

6 might be faulty.

7 must be faulty.

8 might be faulty.