What is customer satisfaction? In simple words, customer satisfaction is a measurement that determines how well a company’s products or services meet customer expectations


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1. Customers satisfactions

What is an official letter?


An official letter, also known as a "formal letter," is a document professionally written for another company or business professional. They can be used when applying for jobs, issuing a complaint, expressing interest in a job position or thanking someone. Official letters are often written using simple and direct sentences with a formal greeting and signature included. Writing an official letter typically requires following a very structured and specific format.

How to write an official letter


Creating a concise and clear official letter can help explain your intent and purpose in a way your audience may easily understand. Follow the steps below to learn how to write an official letter.

Set up your font and margins


Before you begin, you want to ensure your letter is not only simple to understand, but simple to read as well. To keep your letter clean and professional, you should set your margins to be one inch per each side of the document. Using simple fonts like Verdana, Arial, Calibri or Times New Roman with a 12-point size will give your official letter a clean look as well.

5 . Official Letter: An official letter, also called a formal letter, is a document drafted for an organization or an individual in a professional setting. This essentially means such types of letters are used to express interest in a job/ product/ service or are used to convey messages between business entities. Some official letters are also transactional in nature. When communication is to be conveyed among employers and employees, a formal letter is used as well. For instanceappreciation letters, warning letters and appointment letters are examples of official letters used in a professional setting. Official letters can also be used between a customer and an organisation as well.
Regardless, all official letters must follow the formal conventions of drafting a letter – such as adhering to the rules of written English as well as having a formal structure. Furthermore, formal letters are always typed as opposed to being handwritten. And also, official letters serve as legal records of important events or occurrences. Hence, these letters must be drafted with precision and unambiguity in mind. Read on to explore the various formats, detailed guidelines and samples for official letters.
Get Other Types of Letter Writing like Formal, Informal and Different Types of Letter Writing Samples.

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