1 What is the importance of interpersonal skills?

1 What is the importance of interpersonal skills?
2 What do managers do in terms of functions, roles, and skills?
3 What is organizational behavior (OB)?
4 Why is it important to complement intuition with systematic study?
5 What are the major behavioral science disciplines that contribute to OB?

1 What are the two major forms of workforce diversity?

2 What are stereotypes and how do they function in organizational settings?
3 What are the key biographical characteristics and how are they relevant to OB?

1 What are the main components of attitudes? Are these components related or unrelated?

2 Does behavior always follow from attitudes? Why or why not? Discuss the factors that affect whether behavior follows from attitudes.
3 What are the major job attitudes? In what ways are these attitudes alike? What is unique about each? 4 How do we measure job satisfaction?
5 What causes job satisfaction? For most people, is pay or the work itself more important?
6 What outcomes does job satisfaction influence? What implications does this have for management?

1 What is the difference between emotions and moods? What are the basic emotions and moods?

2 Are emotions rational? What functions do they serve?
3 What are the sources of emotions and moods? 4 What impact does emotional labor have on employees?
5 What is affective events theory? What are its applications? 6 What is the evidence for and against the existence of emotional intelligence? 7 What are some strategies for emotion regulation and their likely effects?