Business Process Re-engineering


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Business Process Re engineering
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Business Process Re-engineering

-1- Contents

  • M. U/ENGINEERING MANAGEMENT
  • BUSINESS PROCESS RE-ENGINEERING
  • 1. What is it ………………………2
  • 2. Why is it necessary ……………14
  • 3. What does it consist of ………..17
  • 4. How does it work ……………..24
  • 5. Our expectations

-2- 1. What is it

  • M. U/ENGINEERING MANAGEMENT
  • BUSINESS PROCESS RE-ENGINEERING
  • “Re-engineering is the fundamental rethinking and radical design of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed” (M. Hammer, J. Champy, 1993)
  • “Re-engineering has been simply define as analysis and redesign of business and manufacturing processes to eliminate that which adds no value” (K. Parker, 1993)
  • “Re-engineering is a radical new process or organizational change that many companies are using to renew their commitment to customer service” (Janson, 1992-93)

-3- Business process

  • M. U/ENGINEERING MANAGEMENT
  • BUSINESS PROCESS RE-ENGINEERING
  • Activity
  • Suppliers
  • Inputs
  • Controls
  • Commitments
  • Outputs
  • Customers
  • Mechanism

-4- Business process

  • M. U/ENGINEERING MANAGEMENT
  • BUSINESS PROCESS RE-ENGINEERING
  • Business process is an end-to-end collection of activities that creates a result for a customer, who may be the ultimate customer or an internal “end user” of the business process. The business process has a clear goal: to satisfy the customer.
  • Business process can be a collection of an end-to-end set of activities.

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