Effective listening: the listening to the words of the speaker and the meaning of the words

So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it. 

• So when you are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it. 

• Jiddu Krishnamurti    

The Wright Family Story

• The Wright Family Story

• Gather in a Circle
• Listen to the story
• When you hear the words “Right” or “Left” you will pass your item to the right or left.

Discussion:

• Discussion:

• Was it hard to listen and pass the objects at the same time?
• Why is it hard to concentrate on what is being said when you are busy doing something else?
• Did you get frustrated when you or others couldn’t keep up with the story?
• Write a 5 sentence summary of the story.

Effective listening: the listening to the words of the speaker and the meaning of the words.

• Effective listening: the listening to the words of the speaker and the meaning of the words.

• Active listening: the process in which the listener takes active responsibility to understand the content and feeling of what is being said and then checks with the speaker to see if he/she heard what the speaker intended to communicate.

Content

• Content

• Feelings

• Process

• Clarification

Check attitude and atmosphere

• Check attitude and atmosphere

• Keep the channel open and avoid short circuits

• Listening requires response from listener

• Keep the door open

• Parroting

• Paraphrasing

• Clarifying

People react to what you say in the following ways:

• People react to what you say in the following ways:

• 55% facial expressions

• 38% voice

• 7% word

Definition: Things that we do that stop or halt communication.

• Definition: Things that we do that stop or halt communication.

I must defend my position

• I must defend my position

Breaking into the conversation before the other person has finished speaking.

• Breaking into the conversation before the other person has finished speaking.

Don’t be more concerned with what you have to say than what is being said.

• Don’t be more concerned with what you have to say than what is being said.

If the current time is not convenient, simply tell the other person that another time would be better, that you are busy right now

• If the current time is not convenient, simply tell the other person that another time would be better, that you are busy right now

You don’t know what another person is going to say until they have said it. Listen!

• You don’t know what another person is going to say until they have said it. Listen!

Don’t give advice unless it’s asked for.

• Don’t give advice unless it’s asked for.