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Quality Systems 
and Standards for a 
Competitive Edge
J. Luis Guasch, Jean-Louis Racine,
Isabel Sánchez, and Makhtar Diop
y S
ems and Standar
ds f
or a C
e E
Sánchez & Diop
ISBN 0-8213-6894-X
This excellent book clearly lays out why improving quality and standards is critical . . .
It is particularly relevant to firms and policy makers in all developing countries and in 
particular for Latin American ones . . . [Its] virtue is that it not only explains why quality 
and standards have to be improved, but most importantly, it shows what policy makers
and firms have to do, and how to do it. This is a must-read book.
Carl J. Dahlman
Henry R. Luce Professor of International Relations and Information Technology
Georgetown University
This very important and must-read book sets out a clear conceptual approach to quality
and standards, taking full account of the cons as well as the pros. And it is extremely rich 
in its examples and insights from the real world. This is policy-oriented microeconomics 
at its best.
Sir Nicholas Stern
Head, Government Economic Service, United Kingdom
This book provides a comprehensive tool for policy makers confronted with the 
challenges of building trade competitiveness in the new global economy. The authors
are some of the World Bank’s leading experts on private sector development in Latin
America, and their insights on what works, what doesn't work, and why are indispensable
for practitioners in the field.
Danny Leipziger
Vice-President, Poverty Reduction and Economic Management Network
World Bank
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Quality Systems and Standards 
for a Competitive Edge

Quality Systems 
and Standards 
for a Competitive Edge
J. Luis Guasch 
Jean-Louis Racine
Isabel Sánchez
Makhtar Diop

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