석사학위논문 Study on Customer Satisfaction of Online Shopping in Uzbekistan


H11) There is an essential and absolutely connection satisfaction with customer loyalty


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25.06 Thesis

H11) There is an essential and absolutely connection satisfaction with customer loyalty.

Literature findings8

Authors

Variable name

Research findings

Source(Journal, magazine name)

Mahmood M, and Fatimah H, 2014


Product quality



In this study use

Product quality variable influence on Perceived usefulness



Journal of Marketing Sciences


Robert B. Handfield  Ronald T. Pannesi, 1992

Delivery speed



In this article use delivery speed as a variable that effect to Perceived ease of use and Perceived usefulness





Tan, 2004:3

Anderson, 1998


ePayment



In this study use

ePayment as a

variable to impact

on Perceived usefulness and Perceived ease of use.



Singapore University Press,

Financial Services Technology Consortium



Kim and Stoel 2004


Website design



In this article use

Information fit-to-task, transaction capability and response time are significant predictors of the consumer satisfaction


Journal of Retailing and Consumer Services



Abdulghader.A.Ahmed, Hadya.S.Hawedi, 2012

Security


In this study use

Security variable as an essential aspect to achieve Customer’s trust



International Journal of Scientific and Research Publications

H. Eray Çelik, 2011


Trust


In this study use Trustworthy variable positive effect on the intentions to purchase

Journal of Electronic Commerce Research

Davis et al., 1989; Venkatesh & Davis, 2000

Perceived ease of use



In this study use perceived ease of use as connector to customer satisfaction

JSTOR

Journal Storage



Tella Adeyinka


Perceived usefulness


In this study use Perceived usefulness as a main factor that connects to other variables each other



International Journal of Information Systems and Social Change, 5(1), 47-67, January-March 2014

Anderson et

al, 2008; Law, Hui, and Zhao, 2004; Luo and

Homburg, 2007

Customer Satisfaction



In this study use perceived satisfaction as a variable that impact on Customer loyalty

Journal of Service Research


Bodet, Guillaume. 2008


Customer Loyalty



In this study use Customer loyalty as a necessary variable that every online retailer should pay more attention to this part

Journal of Retailing and Consumer Services


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