1. self-introduction

Sirs, (Salutation)

Sub.: Request for replacement of faulty mobile phone - reg

Ref.: Invoice No. 115 dated January 10, 2015

I recently bought one of your mobile phones (Model - Xperia Z) from one of your branches in Chennai. After observing the product, I discovered that two of the parts were missing, i.e. the Charger and the Headphone. The instruction booklet is not in English but in Japanese.

I am writing this letter to replace the missing parts. Also I want a copy of the instruction booklet in English for the model I bought. I hope arrangements will be made for replacing the missing parts.

If I did not receive any reply within ten business days, I will return the handset to your branch and I expect a full refund / repayment.

I include a copy of my sales receipt and a list of the missing parts for your kind reference.
Yours sincerely, (Closing)

Mrs.Sita Rajendran (Signature)