Activity Template: Project Charter
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Activity Template Project Charter
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- Project Goals SMART
Project Charter: [Menu Tablets] DATE: 08/12/23 Project Summary Sauce and Spoon would like to start a project that will focus on implementing a digital menu and a point-of-sale (POS) system. The pilot will be tablets installed in two locations (i.e., North and Downtown) at bar sections. The main focus of the project will be on improving customer’s restaurant experience by having a more efficient ticketing system which will decrease average table turn time, increase profit, and decrease food waste. Project Goals SMART: Specific, Measurable, Attainable, Relevant, and Time-bound ● TIME FOR PROJECT: Start pilot at beginning of quarter two - Get everything ready before than ○ Pilot in April - measuring through the end of June ● Decrease average table turn time by 30 minutes ○ Context: Most section is about 95 min (goal: 65 min) while 80 min for bar (goal: 50 min) ○ How? Tablets will help customers order and pay w/o waiting for a waiter ○ When: End of Q2 ○ Results: Reduce guest wait time (not determine %) TBD ● Increasing average daily guests counts by 10% ○ Context: Will be serving at least four parties at time - will not make them feel rush ○ How? Tablets will help customers order and pay w/o waiting for a waiter ○ When: End of Q2 ○ Results: Increasing profits and customer satisfaction ● Decrease food waste 25% ○ Context: Policy is to make new food if wrong order ○ How? Tablets will give more accurate order w/o mistakes ○ When: End of Q2 ○ Results: Reducing funds ● Decrease employee burnout and turnover ● Promoting company-wide goals ○ How? By upselling appetizers/promoting certain entrees ■ Using tablets to suggest certain items (e.g, add ons, coupons) ○ When: End of Q2 ○ Results: Increasing product mix ● Increase avg check value - raise from $65 to $75 ○ Increase appetizer sales by 15% average overall (TBD) ■ North location target 10% and Downtown target by 20% ○ When: End of Q2 ○ Result: Increased profits ● Creating training plan for staff on new system ○ How? Create a communications plan, prepare training lessons, and schedule and conduct training sessions ○ When: End for Q1 ● Combining tablet software with existing systems ● Reallocation payroll (?) TBD ○ Hire more kitchen staff Deliverables ● Creating tablet delivery and logistic plans ○ Install tablets at the two location (i.e., North and Downtown) at the bars section ● Train staff on the new system ○ Create a communications plan ○ Prepare training lessons ○ Schedule and conduct training sessions ● Clear data points to track metrics ○ Install the new system with the coexisting systems ● Reducing staff members (e.g., hostess) - increase kitchen staff (TBD) Download 277.98 Kb. Do'stlaringiz bilan baham: |
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