Questions 83 through 85 refer to the following speech.
[M-Au] For those of you who don’t already know, it is with great regret
that I have to announce that Emma Wilkins has decided to
step down from her position as Guest Services Manager.
Emma has worked here for over ten years, and has made
a significant contribution to the business, especially in
organizing corporate events and developing our conference
business. Emma’s last working day will be Friday, the 27th.
As department heads, please communicate this news to
your staff. Emma will be taking on a new position as Facilities
Services Manager at Marston Convention Center, and we wish
her every success in her new role. Her successor has not yet
been appointed, but as is our normal custom at Waterford
Hotel, we want to fill this position by promoting from within.
Anyone interested in this opportunity, please e-mail Human
Resources within the next two weeks.
Questions 86 through 88 refer to the following recorded message.
[F-Am] Thank you for calling Far Out Enterprises. Your call is
important to us. All our customer representatives are currently
busy attending other customers. If you know the extension
you are calling, please dial now. Otherwise, please continue
to wait and a customer representative will be with you shortly.
Did you know you can also make flight reservations, book
hotel rooms, and much more via our website? So why not visit
us at www.faroutenterprises.com. Alternatively, please hold.
Your position in the line is five and your estimated wait time is
eleven minutes.
Questions 89 through 91 refer to the following short talk.
[M-Br] Thank you all for coming in early. I know it was short notice,
but an emergency has come up. I’ve just heard that an
inspector from the Department of Health will be visiting us
this afternoon to assess health and safety requirements.
Apparently, a member of the public has complained about
a fingernail found in their soup last week. So, we need the
kitchen cleaned from top to bottom, and all the tables, chairs,
cutlery, and so on have to be spotless. The storage room must
be straightened up, and the staff lounge, too. Everything must
be clean. Is that clear? It’s ten now, and they’re arriving at one,
so let’s get started immediately.
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